![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforGateway Maintenance LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We contracted with this company for a new garage extension, new windows and new stucco siding. We started the contract in November of 2020. We paid our first installment at that time. The work did not begin until February of 2021. After many delays,near the end of July, 5 + months later we thought the project was finally completed. Then just this Monday, August 9th, we found out and inspection of the framing needed to be done and that they job was not done. The framing had already been covered by drywall. This had to be removed and will need to be replaced by them. Then this inspection failed. We are now told that we have to wait for one particular individual to fix it. This person is very ill and may be out for a very long time. Possibly weeks.The owner is refusing to do it sooner with another person. Again, as thru much of this project, we have to live with our home in disarray. We want this completed asap as this has been very stressful and cost us much more than we expected.Business response
08/23/2021
I’m so sorry you weren’t 100% satisfied with your project! I understand how construction delays can leave a bad taste in your mouth but hope the finished project overshadows this frustration. It seems this complaint was made a while ago and the proposed resolution by you was to complete the job. This job was completed prior to me receiving this complaint so I want to reach out and ensure there aren’t any other resolutions necessary to complete this project in your eyes. I hope you have a blessed day!
Customer response
08/23/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Steven And Nancy ******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.