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Complaint Details
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Initial Complaint
11/05/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
February 9, 2019 Date purchase Transaction amount $3,400 The money spent $3,725 Purchase -Phonex- Vitro B 70 TiTanium Hearing Aids Hearing aides do not work.Tried to get them to refit my ear and they still did not work and one of the ears fell out therefore had to buy a new one for $325.They still did not work at all including the new one. I complained multiple times and had sent them to be repaired and got sent back still not working hearing aids. I consulted a Doctor a hearing specialist in ********** and he said that the devises were useless for me and suggested that they give you a refund Account tracking number ****Business response
11/11/2021
Thank you for providing your feedback, and please accept our sincere apologies for the frustrations you have experienced.
Were always sorry when a customer experiences an issue with their ********************** aids. Our hearing aids come with a 45 day money back guarantee and we offered to give your money back on 2 occasions during your initial purchase back in 2019 but you declined at that time. We sent your hearing aids in for a remake to help with the fit issue and we feel that over the last several years we have tried many things to help make these hearing aids work for you.
Unfortunately, at this point the hearing aids are over 2 years old and we cannot issue a refund.
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Contact Information
3225 Austin Bluffs Pkwy Ste 150
Colorado Springs, CO 80918-5706
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.