Business ProfileforPenrose-St. Francis Health Services

I have had about 100 visits at Centura Health, and with doctors and organizations in their network and about 80% have been billed incorrectly. Typically my secondary insurance, which has been on file with them the entire time, is not billed, but lately other issues have cropped up as well. I have tried working directly with their ******************** that has proved pointless, even when I spoke to supervisors. I have tried calling their corporate HQ at the number listed on their site, but unbelievably, no one ever answers the phone (I have tried 30 times on different days and at different times), you just get a recording telling you to try your call again. I finally was able to speak to a billing department exec named ***, in October of 2022, and she said she was appalled by what she saw about how my billing issues have been handled. She assured me she would rectify it, but it literally just got worse. Prompting me to file a grievance in 11/2022 in which I specifically stated that this grievance was not about one specific claim, but about the totality of the situation and their inability to properly bill my account. I received a reply 6 weeks later telling me that they reviewed my claim, and that the bill was paid, and they closed the grievance, so they didn't even bother to read my complaint. In desperation, I drove to the hospital, went to admin and asked to speak to someone, thinking that if I was standing in front of them they would see me as a person, not just a voice on the phone, but I could not even get past the receptionist. She didn't even check with anyone, she just took my callback info and said she would pass it on. Nobody ever got back to me. I tried the ****** but billing problems are not their purview, so you are my only hope to get their attention because they are totally ignoring me and my issues. I have severe health issues, including a terminal illness, I need to be focused on my health, not Centura's billing issues. Please help me.