Business ProfileforHanson HotSpring Spas

We have been trying to get our hottub fixed for nearly a year, but we've been serious about it since 9/2022, and its still unresolved. Our tub is 15 y/o and started becoming unreliable in maintaining heat. We called Hanson and was told we were not keeping our filters clean enough. The problem continued until the tub completely stopped heating in Sept. We called Hanson for a repair. ***** (Service) said he needed the tub empty to replace a heater. We drained & cleaned the tub in preparation. ***** changed the heater and left. When we filled up the tub and turned on the breakers, we had no heat. We called Hanson and informed them. A new heater board was order and replaced. As soon as ***** left, the 20 amp breaker to the tub kept tripping. It was constant & continuous. After a water change, the breaker would trip every 10 minutes. We called Hanson many times during the next few months trying to explain this wasn't normal and we are not hottub rookies. Hanson ********* kept troubleshooting with us over the phone or via email; resetting the tub, taking the filter out, putting the filter in, replacing the circuit breaker, purchasing ANOTHER filter and ion filtration. They were VERY INSISTANT the problem was our dirty filters and we were on our own. Finally, March 2023, we called another repair service in town and they found Hanson had installed a 25-amp heater on our 20-amp breaker, which caused the breaker to trip constantly. We called and told Hanson. ***** came that day to install a lower amp heater, but he had to pump the water out before installing it. When we filled the tub and turned everything on, we had no heat. We are completely back at square one, probably needing a new heater board. We've emailed and called Hanson and they have been unresponsive to this point. It's difficult to get them to respond by phone, email or in-person. This whole situation has been excruciating. We just want our tub working and to be done with Hanson forever.