ComplaintsforMajor League Alumni Marketing
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Complaint Details
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Initial Complaint
03/15/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased an autograph baseball signed by *********************** from Major League Alumni Marketing (MLAM) on November 18, 2021. This item was purchased via Instagram for a promotional discounted price. I was notified shortly after the purchase that MLAM had no autograph baseballs of **************** in stock (contrary to what the inventory stated online at the time). I told them the ball was for a Christmas Gift and if they could secure a signing with **************** prior to the holidays. I have been waiting for this baseball since November of 2021. I've attempted to contact MLAM a few times and am was always met with the same response "we are trying to secure a signing with ****************. Once we do your order will be filled". The irony is that **************** just recently showed up at a local baseball card shop by my house for an appearance and autograph signing!! He is very accessible!! I recently reached out to MLAM twice and have received no reply at all regarding this outstanding order. I have been more than patient however this is just straight fraud. I would like my money back and punitive damages since I have been waiting since November of 2021 and was unable to provide a gift which was the intended purpose of the baseball! Not to mention the interstate and internet fraud I believe occurred!!Business response
03/20/2023
Dear ****,
Thank you for bringing this matter to our attention. We have reviewed our records and have found that the refund for this order was successfully processed through Shopify on March 1, 2022. Please find the attached documentation displaying the timeline of the order. We apologize for the delay and incorrect display of inventory on our social media accounts.
Thank you!
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Contact Information
1631 Mesa Ave Ste D
Colorado Springs, CO 80906-2956
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.