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ComplaintsforWheelWorks
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Complaint Details
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Initial Complaint
03/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was quoted $30 labor to replace a headlight on my 2013 Elantra. I waited 40 min and inquired about estimated time. The tech/mechanic assistant offered to replace the bulb in the parking lot. He called the cashier and I over, pointed at the fuse box(English was limited), and said he would need to remove it to access the light bulb. The cashier said because there would be more time involved, he would need to charge me $85 for labor. I discovered later that the assistant was not familiar with my vehicle. The fuse box did not need to be removed for access to the light fixture. The car was pulled into the garage and the mechanic replaced the bulb. I am requesting reimbursement of at least 50% of the cost. I attempted to contact via ******* but Wheelworks blocked **** could not call to speak with anyone. I did chat with someone who said they would bring my concern up to the office.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.