Business ProfileforMike Maroone Chevrolet South

Feb 16th ********************************************* about the information on a recall, ***** took the call when I originally made the appt for a key recall on my husbands ******. He stated even if I only had one key fob, the recall gives us 2 new fobs and 2 keys. Made the appt, the morning of the appt I decided to call to make sure it was all good so my husband didnt have to deal with any issues and **** in service advised me that ***** was not there that day and he never ordered the parts for the recall. So he made us a new appt and ordered the part. That appt came, it was a snow storm so we moved to another day. Come the day of the appt, my husband went in, was there for way to long for what they said they were doing and they knew he was a waiting customer. They were short with him and he left with 2 generic old school keys and his original key fob but with the key removed. Which looked like his key broke or his car was stolen. No 2 new key fobs as was told to me by *****. Right away I called and expressed our concerns and our issues with what we came home with. Called corporate and they stated that the dealership had to fix this not them. Attempted to talk to the manager art, who was extremely rude to me and acted like I knew nothing! Its been weeks with NO contact back from him! All we wanted was a NOT taken apart key fob! When and if my husband goes to sell this SS Camaro, I guarantee you it will be questions and lowered the price we would get for it. We just want a key fob that locks unlocks and starts the car, just how we bought it! Or ***** have to deal with an aftermarket install, this was not told what the recall was and we were lied to and then treated like garbage! I gave one to of time for them to fix this and they had no care in the world!