Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business took my money and fabricated my service contract to fit their needs. I have a diesel and bought a service warranty that now does not cover my oil changes because this dealership tried to scrap money off my account by assigning a gas vehicle to the service I paid for up front instead of the diesel that I bought from the company. They will claim it was a typo but I know they did this to net my down payment and now I will be seeking legal action for my down payment you embezzled by horizontal expansion and misrepresentation.

  Business Response

  Date: 04/01/2025

  We have resolved the issue with Mr. **************

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was in need of a good running low mileage truck went to Maroone Chevrolet North to look at a ***** Colorado, didn't like that truck and was directed to look at a recent trade in 2020 Silverado 1500 RST. Liked the truck as far as room inside and rated MPG but wanted to test drive vehicle with my wife over a period of time, Dealership was unwilling to give me more than just an hour or two with the truck and insisted I take a Salesman with me. I was Interested in Truck but there was body damage on pass rear fender. Sales Manager Quoted High Book Value as if the Truck was in Pristine Condition. Original Purchase Price was $54,500.00 I was convinced the truck, in pristine condition was only worth *********. My Bank, "ENT ********************* had the High Book Value at ********* and gave me a pre-approval for *********. Sales Manager and I both agreed that the Trucks Value was ********* Cash Value and we agreed that the Dealership would Repair the Body Damage (see Document). Also, I was told that a product called Data DOTS was a mandatory purchase, even though it was previously paid for by prior owner and even though I stated I did not want the product. I also wanted to get an Extended Warranty and asked about any Current Extended Warranty from previous owner, was told there was no prior EX. Warranty, I was hoping, since such warrantees are prepaid and paid in full, that it would transfer to me. Found out after purchase, the following: previous EX. warranty to ******* miles was transferrable, Vehicle had Mechanical Issues, Dealership was unwilling to repair Body Damage, Dealership failed to provide Emissions Test (required by DMV) Dealership Failed to disclose Prior Hail Damage to Vehicle. ******** purchase is not mandatory. Looking to recover $8,000.00 in Damages Caused by Misleading and Falsified Dealer INFO. Deception by Dealership, FALSE ADVERTISING

  Business Response

  Date: 02/26/2024

  General Manager reached out to **********************. Had to leave a message and waiting on a return call. 

  Customer Answer

  Date: 02/26/2024

   
  Complaint: 21336842
  
  I am rejecting this response because:

  No one has reached out to me I have no messages or voice-mail, no communication at all...
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 02/26/2024

  **********************,

  The phone number we have on file for you is ************. Please forward the correct number.

  Customer Answer

  Date: 02/27/2024

   
  Complaint: 21336842
  
  I am rejecting this response because:

  The business has the correct phone number and I have gone through all voice-mail and all text messages and all recent call information and took screen shots of each, there has been no attempt made by this business to contact me. I want a response here, in this message platform regarding what this company plans to do about the many issues and problems that I have brought forth here.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 02/28/2024

  Briefly spoke with ********************** today. We are working still in the process of addressing his concerns. 

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/28/2023 I brought in my vehicle for an appraisal after being reached out to by a member of their acquisitions team, who saw my *************** Book instant cash offer. I was told over the phone that they could match or beat the ***** Blue Book price after sending in pictures of my vehicle. After bringing in my vehicle the same day, they asked me for the keys to do an appraisal and a test drive, which is standard procedure and I thought nothing of it. After waiting for 30+ minutes my vehicle came back, and the acquisitions manager told me they had little interest in buying my vehicle because of all the extensive mechanical faults that were present. I brought the vehicle in with no codes/lights on on the dash, and it returned to me after 30 minutes with 3! My offer went from ~$6500 to $2000 instantly, but that is not the issue, the issue is these people tampered with my vehicle to try and purchase it at a reduced price. Not to mention, the manager that spoke to me after my appraisal was extremely confrontational and accused me of not disclosing these damages and trying to sell a faulty vehicle. I found evidence of tampering the same day after taking it in to get a full systems diagnostic done and reported it to to the police. The systems diagnostic also found that my vehicle in fact had NO MECHANICAL ISSUES that would be causing any of the problems they claimed, and the service techs found that someone had removed and failed to replace the cover of my fuse/relay box, which they had absolutely NO REASON to open during a simple vehicle appraisal.

  Business Response

  Date: 06/29/2023

  We did nothing to this customers vehicle other than test drive it and choose not to purchase it. 

  Customer Answer

  Date: 06/30/2023

   
  Complaint: 20254735
  
  I am rejecting this response because: my vehicle was in perfect working condition before this business got their hands on it and caused damage, whether intentional or unintentional.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/30/2023

  This is a complete and total fabrication ******************. The **************** **************** concluded the same. 

  Customer Answer

  Date: 06/30/2023

  Whether intentional or unintentional, your staff did cause damage to my vehicle. Your acquisitions team had taken advantage of the fact that I had to sell the vehicle quickly and are extremely fortunate I did not have the time to get my vehicle inspected for tampering with a mechanic before I leave to deploy overseas. They were aware I was in a rush to sell the vehicle. I will not accept these accusations and frankly, I do not want to be dealing with the issues that your team burdened me with. My fusebox cover did not simply remove itself, and the vehicle diagnostic I had done immediately following my visit to your dealership showed no mechanical faults with my vehicle. I am disappointed that you are doubling down on this, but frankly Im not surprised. You have nothing but 1 star reviews and nearly 40 formal complaints against you on BBB. Im sure I am not the first person to be taken advantage of, but I sincerely hope I am the last.

  *************************

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally made an appointment in May of 2022 for a 2019 Corvette to be serviced at the dealership. It needed an oil change and to have a diagnostic done for a specific issue I mentioned at the time of the appointment being made. After waiting half a day at the dealership for a service that was scheduled a week in advance, they told me the only person capable of diagnosing the problem was not there, so I would need to make another appointment. I talked to the service department to make an appointment for another vehicle that needed service, this time a 2022 Corvette. I made the appointment 1 month in advance, specifically asking for the ** recommended **** mile service, which includes transmission filter replacement. I brought the vehicle in for the appointment on November 28th, 2022. I confirmed that I wanted the transmission filter replaced and transmission fluid checked, which was outlined in the manufacturers recommended maintenance for that age and mileage of the vehicle. The entire first service is covered by the manufacturer at no cost to the consumer, and this is only redeemable once at any ** dealership. Once this first free service is claimed, no portion of the first free service can be claimed by any other dealer.They told me the work was done, I picked up the vehicle and found no transmission service was done. I complained and the service department lied to me, saying it was only covered after **** miles, not before. I later read online it would not be covered after **** miles.**** Marooney failed to do the service I asked for on two occasions, and now the service that my vehicle needs will cost me over $800 at another dealership, they were paid by ** for the first free service, and now they refuse to withdraw the claim or pay another dealer for the service they missed. *********************** will not reply to me through phone or email.I demand that the fraud claim against my vehicle for the first service is removed, or the dealer pay another shop for it

  Business Response

  Date: 12/29/2022

  We would be happy to send **************** A check for the $800.00. I just need what address to send the check to.

   

   

  **********************

  Service Director

  Mike Maroone Chevrolet South

  *******************************************

  ************

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday 16 December 2022 at **** I brought in my new 2022 Chevrolet ****************** Boss for its first Oil Change, Tire Balance, and Rotation. Two and half hours later my vehicle keys were returned to me by the associate ******* stating, the Maintenance was completed, my vehicle was parked out front, and I could depart. Directly after signing I walked out, verified my oil life, and departed. Upon reaching ************** I remembered the ice was extremely bad at the corner of ****************** and ******** and Academy and **************, so I decided to take Jamboree Circle around the mall where there was less traffic. After completing the turn on Jamboree Circle my vehicle lights began to all flash and I began losing control of my vehicle traveling between ***** MPH downhill. My car began to spin, and I managed to control the direction just enough as I felt a hard drop and could hear a screeching noise. I noticed out of my driver side rearview mirror one of my tires rolling behind my vehicle. I came upon the first four way stop and noticed a ****** 4 runner coming directly towards me and honked as I did not have full control of my vehicle. The oncoming vehicle moved as I pressed my brakes hard coming to a sliding and slamming halt center the roadway. Thrusting my neck forward and back slamming my head into the rear head rest. I immediately contacted ******* from the dealership explaining what happened and waited for around ******************************************************* Upon meeting with the technicians, one ************************************** stated, he was working on my vehicle and was called away and simply forgot to re-check my vehicle upon returning and stating that the service was completed. A woman driving a **** Expedition then pulled up next to where my vehicle, the technicians and I were located and stated, she saw my lug nuts to my tire sitting in the middle of Jamboree Drive."

  Business Response

  Date: 12/21/2022

  Currently we are working with ****************** to resolve the issue.

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We leased a ***** Bolt EUV and we were told that they would pay $1000 towards getting a car charger installed. Then after we lease the car, then they came back with a quote that even after the $1000 was going to be over $4000! And we weren't allowed to find our own electrician and have it installed if we wanted them to pay that $1000. We should have been given that quote before we ever leased it, not long after so we end up with this surprise expense that was insane. We found our own electrician and had it installed for less than $500. How they came up with the insane quote they did, I have no idea but it smells of a serious scam to me! Then we were told that if we didn't want to take advantage of the $1000 for getting a charger installed with their electrician, we would get a $500 gift card for using at EV charging stations. Just a couple days shy of 2 months after we leased the car, we still have not been able to get the card and every time I contact them about it, I just get the run around. And if that wasn't bad enough, our temp tags expire in 2 days and we have yet to get anything from the county to say our title is ready so we can go get it and plates even though ******************************* says they got a letter saying it was. They promised us that we would receive another set of temp tags if we hadn't heard from the county about things being ready but apparently since they heard from them, that isn't going to happen. Another broken promise. There was also some highly suspect behavior when it came to the financing too that I'm not going to go into like having us sign all the paperwork before we would even be told what our payments would even be.

  Business Response

  Date: 10/31/2022

  We have spoken with the guest. The charging port program was originated through Chevrolet and Chevrolet is who controls the pricing and quotes. We have adjusted his choice and he is now receiving the $500 EV-Go credit that Chevrolet Offers. Notification has been giving to the guest and he understands that he should be getting the credit soon. The guest has also received a new temporary tag, and his plates are ready at the ********** currently. In response to the paperwork signing the customer was leasing a Bolt which has a lot of intricacies in the numbers. The guest only signed preliminary paperwork with the salesperson just going over basic information, but before he signed all of his bank paperwork (lease contract, buyers order etc.) all numbers were gone over with the guest. I have personally called the guest and have explained everything to him and gave him my personal number and he stated that he is happy with the resolution and the things we have done.

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ***** Ridgeline P/U truck from ******************************* ***** within the last month. I purchased the truck because I was assured by the salesman the deck Tonneau cover was the best and it did not leak. This was the only reason i purchased the *********** let the salesman know I have about two dozen tool bags I wanted to put in the back, and I didn't want them to get wet. The deck leaked, even the maintenance man told me it shouldn't leak. It leaked, my tools were wet, and it leaks whenever it rains hard or when I took it through a car wash. *******************, the General Sales Manager was told it doesn't leak. After taking the truck back the third time, the maintenance individual went to the Parts Manager and came out with a 9/12/22, notification from ***** that they do leak. ************ will not take responsibility and is leaving the expense of a workaround, completely at my expense. He claims he didn't give the impression he would pay for it; but I'm the one who should be saying whether he did or didn't...he did. Yesterday he offered to put a camper topper on the truck. I told him I am a 100% DAV and I cannot climb into the trucks bed. I mentioned some roll out system that would prevent my necessity to get in the bed. ************ started surfing on the internet. I had to go the the hospital and ************ said he'd keep looking and would call me when he found a solution. He never called and today when I called, ************ acted like it wasn't his responsibility and the expense for the workaround would be all mine. I questioned ************ if he was now, refusing to pay for the workaround. He asked me what ever gave me that idea (See above). He gave me the name of a company that does this work. It is no wonder Mr. Maroone's BBB rating is one star. Given ************, the General Sales Manager's denial of any responsibility for selling me the truck and topper, with incomplete information. They should pay for the workaround. I feel their BBB rating should be no stars.

  Business Response

  Date: 09/28/2022

  We apologize that the accessories installed to not work for you and for any miscommunication.  Unfortunately, that's the only cover offered from Honda.  If you are not happy with the cover you can bring it back and we will refund you the full amount you paid for the cover and you can use that money towards something that better fits your needs. 

  Customer Answer

  Date: 09/29/2022

   
  Complaint: 18137925
  
  I am rejecting this response because: The salesman knew, the sole purpose for my agreeing to buy the truck was because the salesman told me the cover was waterproof. I would never have purchased the truck, if I knew it leaked. The ** asked his people if the topper was water proof and he was told it was waterproof. After returning the third time with water in the bed, the maintenance expert, I believe his name was ***, asked me to wait a minute. He went to the Parts Manager and obtained a notification from ***** dated 9/12/22, advising the Parts Manager, the topper wasn't waterproof. The **, apparently, does not get copies of these fliers. Had he known, when I first returned with the truck, the truck had less than 150, miles on it and ***** provides a full, money back guarantee, no questions asked, if a customer returns the Vehicle, within that time. The vehicle now has around 600, miles one it and most of those miles were made, taking the truck back to *****. I feel it is not unreasonable for ***** to honor the full refund guarantee, since most of the miles were back and forth to the dealership.

  While the ** claims the lowballed price given me for a two year old Infinity with ***** miles on it has nothing to do with my complaint, I disagree. Unfortunately the ** wouldn't show me what he made on the sale of my Infinity and doesn't want to take responsibility for the fact, I purchased that truck solely because the topper doesn't leak. IT DOES.

  Business Response

  Date: 10/04/2022

  We are sorry to hear that you are not satisfied with the tonneau cover. You did bring it back once when you took it through a car wash and the tonneau cover did leak. We replaced the seals and used our high pressure hose and showed you where the tonneau cover did not leak. We can offer you a refund for the tonneau cover, as mentioned in previous response, or we can buy the Ridgeline back for whatever the current value is for a used truck.

  We do offer a 3 day or 150 miles money back guarantee, however the first time you came in with this issue was on September 22, almost a month after you had bought your Ridgeline. Again we are sorry you are not satisfied with the tonneau cover, we have offered to get you employee pricing for other accessories you were interested in and help with installation. Thanks for reaching out to us and letting us know your concerns. Have a great day.

  
  

  Customer Answer

  Date: 10/04/2022

   
  Complaint: 18137925
  
  I am rejecting this response because: ***** has a manual that goes with the cover. I found the manual in my clove compartment. It is 10, half size pages long. On page #5, the third bullet down reads, "The tanneau cover is not a waterproof cover. Water can enter the pickup bed, making the cargo wet as a result ." The manual is Copy Written by *****, and is dated 2020. It is almost 3, years old. I was misinformed by the salesman, the second tier General ******, who asked the New Car Manager is they were certain when they told me the cover was water proof. They both said it is water proof. I shouldn't be in the position of teaching them about their own product. I only purchased the truck so I could put about a dozen tool bags in the truck's bed and keep them out of the way and dry. I informed the ** that ***** put out a message, dated 9/12/22, again informing its dealership, THE TANNEAU COVER LEAKS! There are less than 600, miles on the *********** purchased it under false pretenses from the *****, **, The New Car Manager, and the salesman. information they should have known about. This appears as a fraudulent sale or those three people are claiming no knowledge of a 3, year old document. The only fair and equatable solution is for ***** to admit they are wrong and ***** pay me the $36,0000 credit for the car traded in, and the additional $13, ******, my wife paid; that totals $49,******. The trucks MSRP was  $48,165, A truck that will be two year old in a few months and The New Car Manager lied to me, claiming he only made $98.00, on the deal. That was a lie. I was offered over $40,000, for the Infinity QX-50 and it had *****, miles on it. The offer of purchasing the truck back as a used truck is clearly more subterfuge by *****. If possible, I request this case be raised to *****'s Company that oversees all ***** stores in Colorado.It is clear to me, being less than honest is the way this store does business.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/23/2022 0$ USD The business set up an appointment in advance to see about a Warranty issue for my car to fix a Knock Sensor issue, I called on 09/22/2022 to set up an appointment to have my car professionally serviced on Friday 09/23/2022, Brought the car in and was told that it might take overnight or over the weekend to finish diagnostic. I called back 09/24/2022 to find out more inforamtion and was informed that only a singular technician could fix the issue.Disputing any potential charges and that the company is unable to fix a vehicle that has prior information brought in.No they haven't, they've held my car for at least 24 hours with no attempt to remedy, fix or help the issue in question of the Knock Sensor.

  Business Response

  Date: 10/04/2022

  Guest came in for the first time with a check engine light on. We diagnosed a **** sensor and he is out of manufacture warranty. We sent him the estimate using X time and he authorized the repair and we were able to get him done same day. When picking up he asked our advisor if this was covered under any kind of warranty so our advisor went and double checked with **************. Unfortunately there is no coverage on this component and our advisor explained that and the guest paid and left.After receiving todays case I went in and double checked for my own peace of mind and even asked our warranty rep to double check. He does not have coverage for this component. He is simply out of warranty and whoever told him otherwise is misinformed

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service appointment to address automatic traction service 2009 Chev Corvette waring light. Last week of April 2022. Service inspected and recommended repairs to include replace rack and pinion steering, steering knuckle, flush power steering system, oil change, etc. Agreed to all repairs. Worked with ***************************. Picked up vehicle on May 5 (**** paid in full $4617). Very stiff steering leaving service that evening. Brought it back to service May 7. Felt like no power steering fluid. Again worked with ***************************. He drove it and discussed it with Corvette tech ***** by phone. They told me the steering is sometimes stiff after rack and pinion replacement. I took their word that the repairs had been correct and nothing else to do. Drove it a few more times (less than 4 over the next two months). Sold the vehicle in good faith to a private citizen *************************** on June 11. He drove it form Col Springs to *******, **. He contacted my Aug 16 stating that the steering was getting stiffer and had taken it to ****** Chevrolet in ******* on Aug 15. They interpreted that there were metal shavings in the power steering pump causing the problem. I then went back to Maroone Chev on Aug 20 and talked with *************************** and service manager *************************. They were both helpful and felt like there may be a resolution regarding the expensive and extensive repair that I paid for. However, now a couple of weeks later and no movement on this issue from Maroone ************* The service department has a detailed report of what repairs were done, directly in hands of service manage with detailed notes documenting the sequence of events above. Do they stand by their repair and parts warranty that was completed May 5? May 7 it wasn't right, but told it was. I was going to purchase a Chev Sliverado EV when available, but now probably not.

  Business Response

  Date: 09/11/2022

  Our service manager is actively working with the customer to resolve the issue 

  Customer Answer

  Date: 09/12/2022

   
  Complaint: 17931170
  
  I am rejecting this response because: when will the actively working on the issue end?
  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/12/2022

  Our service manager left a message for the customer. We are waiting on a return call. 

  Customer Answer

  Date: 09/13/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a truck in March 2022 and was told that some of the issues (mechanical) would be taken care of and still have not. ***** has now currently been in their possession for over 1 month for said repairs and during this month the truck was vandalized (gas tank was drilled out). We have been waiting for this to get repaired and communication from them is terrible. We do not know if the parts have been ordered are in possession of the dealership if the truck as been worked on as we can drive by an see it is still in the same spot that it has sat in for weeks. We asked about possibly unwinding the loan and were told that it is too late for that. So at this point we have been paying on a vehicle that has been in the shop for over one month.

  Business Response

  Date: 09/03/2022

  ******************** is correct, the truck has been at the dealership on parts back order and while it was here his and several other vehicles were in fact vandalized and ************* were drilled out by a thief.

  We called ******************** yesterday after he called our North store with his complaint.  He has every right to be frustrated with the wait for his repair due to the national shortage of parts.

  The service manager has apologized for the apparent lack of communication and have one more repair left and the truck will be back in his possession.

  They are now giving him daily updates.  The new fuel tank is in and his vehicle will be returned to him early next week after the holiday of which our service department will be closed.

  Customer Answer

  Date: 09/08/2022

   
  Complaint: 17806226
  
  I am rejecting this response because: nothing was fixed other than the damage that happened while in dealership posession. Truck still has multiple codes. I would *************** to contact me other than ****************** need someone above him please. 

  Contact information ************
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/09/2022

  We have reached out to ******************** regarding his reoccurring mechanical issue and are awaiting his response.