Business ProfileforMike Maroone Honda

My wife ***************************** and I purchased a 2011 *** X5 from Mike Maroone Honda in March 2022. We barely had the car a few months when we experienced issues with it. We had it serviced on 9/20/2022 at ********* on *****************. The *** broke down not even a month after and we had it towed to *****************, *********. We had it looked at ********* again on 10/12/2022 at *****************. They gave it a diagnostic saying it had a lack of power, no Excelleration. We had it towed to Mike Maroone Honda, where they told us they didn't have the proper equipment to run the codes for a *** so they sent it to ****************** in ****************, where it remained for well over six months.When *** did a diagnostic, they recommended repairs that totaled $45,348.68. I spoke with ************************* who gave me a plan of action.T his included a new engine. Our warranty company would not approve the repairs because they wanted us to pay thousands of dollars to have the engine broken down to the point of failure to approve this. Speaking to ************************* of ****************** has been a hassle. He showed me a history of our vehicle with issues that we were experiencing with the engine. We couldn't pay for the repairs and he would not release the car to us unless we paid hundreds of dollars, a storage fee. *** and Honda both kept pointing fingers at eachother for fault. Honda was uncooperative in all this. Speaking to ***** there, the maintenance manager, no solution happened. We were given a loaner car but that is all. We got another car, a Honda Pilot and were told they got rid of their relationship with the warranty company Cars Protection Plus because of the hassle they had over our ***. This whole situation resembles a con. The claim from *** to Car Protection Plus, ACE267887, closed on 1/16/2023. Our warranty was a flex protection level 2, with hourly labor covering $75 per hour. If the engine tear down was paid for by us, it would have been approved. Honda has done nothing to resolve this.