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Complaint Details
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Initial Complaint
02/22/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
Accidentally ordered wrong part but cant seem to get a hold of them to cancel this order shipment please help me to resolve this issueBusiness response
02/22/2022
Customer had put in an Order our parts department on February 17th at 7am. Customer sent a Message on the 18th at 8am asking why part was canceled. Then sent a text at 10am on the 18th asking for a refund and to cancel the part. February 19th at 12pm we explained to the customer the part was on a back order/ stop order and that is why we had canceled and refunded the order. We had sent the customer a message explaining this.
Customer response
02/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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Contact Information
15 E Motor Way
Colorado Springs, CO 80905-7002
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.