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Complaint Details
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Initial Complaint
06/14/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
My Name is ***********************. I am the owner of RAM Properties of ********, **. I recently purchase about $4000.00 in tile, #ES200271, from Prosource In ********, **, for a project on my personal residence.When I made the purchase, I ask the sales **** ************************* about returns for unused product. She said they would take back product in unopened containers for a 15% restocking fee. That seemed reasonable. I finished the tile Project last weekend, June 4th. On Monday, I took the unopened containers to the showroom at which time I was told that here would be a 25% restocking fee plus freight. Im not too happy at this point. When I told the person behind the desk what I had been told, she was totally disinterested. That being the case, I let her know that I would never do business with them again. She pretty much just said that ******* would never have said that and more or less blew me off. She did call the vendor to confirm the 25%, which they did.At that point, she said she would work up the final numbers and email me the following day. I left the product with the gentleman in warehouse. No one got back to me, so on Friday, June 10th I called Prosource at which time I was told by the same person that I would not be given a refund because it was passed 60 days, by a little over a week. At that time I ask to speak to the owner, She laughed at me and said she wouldnt give me the information. She offered to give me the number of the vendor. I let her know that it was Prosource with which I was doing business. She said that it was corporate owned, and would not give me any contacts.The franchise is owned by *******************. I am attempting to get in touch with him but he has not responded. I've also E-mailed ***************************, the *** of CCA *************** the franchiser. He has not responded.At this point it is less about the money, and more about the principal. The amount in question is $332 after the 25% restocking fee. Prosource has the product in their warehouse.Business response
06/28/2022
Hello, this complaint is for the ProSource of ******** and we are the ProSource of ****************. ProSource of L:oveland has been contacted and are working to resolve the issue with this customer. Please verify the receipt of this message so we can clear ProSource of ****************.
Thanks,
*********************
Customer response
06/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.This case was mistakenly filed with the wrong franchise in Southern ********. I filed a separate case #******** with Northern ******** BBB.
The business has not responded.
Sincerely,
*****************************
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Contact Information
3109 N El Paso St
Colorado Springs, CO 80907-5414
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.