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ComplaintsforPersonal Touch Enterprises LLC
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Complaint Details
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Initial Complaint
08/05/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Hired on June 27, 2022. Stated it would be a 3-4 day job. He was to lay down sod, fill a large whole in back of property and install a sprinkler system with the sod. Initial quote on paper was 8K. He gave me a final **** of 15K which I paid. I was told to split the **** over two checks to keep it under 10k per check. He said due to weather, he would be back in a week, two at the most to finish moving dirt and install sprinkler system. Five weeks passed and several cancellations later by him, he finally showed up today. When we tried to tell him our expectations, he said he was going to do what he wanted to do instead. He and his employees all showed up with large knives on their sides as an intimidation factor which had not been their before. I decided to take pictures of the area and he said he was done. Im not aloud to take pictures and not aloud to speak to his employees on my property. He packed up and walked off the job. When I stated Ill see you in court; he said Good Luck and laughed. I paid 8K for dirt fill and grade which was not completed. I also paid 2K for an incomplete sprinkler system. He also tore up the sprinkler system in my front yard and left it. He did all the digging without contacting 811 which I learned needed to be done first afterwards. He also intended to install a regulator for the sprinkler system even though hes not licensed. When asked about both situations, he just shrugged it off and said it doesnt matter. He made it clear hes not going to rectify the situation. Our neighbors have complained about the unsightliness of our backyard. We now have to pay someone else to complete these projects. We ask the BBB to assist us with resolution of this complaint. Your assistance is greatly appreciated. He has taken advantage of to disabled veterans and we cannot complete these projects on our own.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.