Customer ReviewsforRooter Town Plumbers

Late on a Sunday night my sewer in my home backed up. The toilets didnt flush and something was coming up in the shower. I called Rooter Town and within an hour a technician arrived. The other companies we called couldnt come until the following day. We quickly realized that a simple cleaning wouldnt do the trick. A supervisor showed up an hour later and scoped the line. Unfortunately, it was a bigger issue. Turns out a pipe had collapsed. 12 hours later Rooter Town had a crew working, digging 10 feet down in my yard, fixing the pipes. They kept me posted every step of the way, showing me the work on a camera and explaining where the pipe broke. What could have been a two week nightmare was done in 4 days. But Rooter Town didnt stop there- the Superviser, ******, then helped me to navigate the insurance company and helped me to get some of the money back from insurance. It was a very upsetting and difficult few days- but ****** made it much easier - talking me through things early in the morning and late at night.. My experience with this company was extraordinary. They are very thorough and helped me to navigate a bad and unexpected situation. ****** was very helpful and did whatever was needed to make sure the issue was completely fixed. I highly recommend Rooter Town.

We hired Rooter Town Plumbers several years ago when we had an emergency with our water heater. In the middle of the winter, in the middle of a very cold night, it burst open and flooded half our single storey house; the half where our daughter was living. I was able to access the crawl space and shut off the water to stop further flooding, but beyond that I didn't know what to do. They came out as soon as possible and analyzed the situation. We needed a new water heater, obviously, but there were also some other issues because the original tank was very old and apparently had been leaking slowly for a long time. I will admit that it was an expensive repair because of all the collateral damage to the area around the tank, but it was worth what we were charged. They got us going and we had hot water again by the end of the day. Since then we have called upon them several times and they have always done what I consider a very professional job. Their techs have always been friendly and polite and explained to us what the problem was and what needed to happen. On a later visit, they even discovered that the first water tank they installed was not rated for our high altitude and replaced it at no expense. The fault was their supplier, so we were not charged to switch it out. That's good customer service! We have recommended ******************** to several neighbors and wouldn't hesitate to do it again.

I would recommend EXTREME CAUTION if you are considering hiring Rooter Town Plumbers.We hired Rooter Town (RT) to analyze the sewer plumbing connected to our house. Our neighbor had hired them to do a rather extensive and expensive repair on their sewage plumbing, so we wanted to see if we had similar problems. We were impressed with the first RT employee, ****** who was very forthright and professional. He told us that he would need to perform a clean out of the sewer line before they could run the camera through it. He told us that the whole process would cost $345. He personally did the clean out, and left the camera work to another RT employee.The next RT guy came later, ran the camera, and said that he found trouble at 117 feet. He stated that there was a break/discontinuity in the pipe that was so severe, he could not run his camera any further. He told us that the repair would require digging up our neighbor's yard, would cost $5900, and that it was possible they would find further problems farther down the line, after the repair was made.Since the quoted repair was costly, we decided to get a second opinion. We checked the reviews for plumbers and noticed that Rooter Town had many negative reviews. We were dismayed to see many complaints of "scams" which sounded almost identical to our experience (e.g. a blockage or break found at around 100' downstream requiring a $5000-$6000 repair). We hired another plumbing company to corroborate Rooter Town's findings. This time, we watched the plumber run the camera. He was able to run his camera 160 feet with no problems. We did see a few roots, but nothing requiring immediate attention.I called Rooter Town and spoke to the plumber who did their original camera work hoping to give them a chance to defend their work. He offered no meaningful defense. After my original challenge, they never called me back.I admit that the clean out and camera work provided by Rooter Town was reasonably priced. The second company did their camera work for about the same price that Rooter Town charged for a cleanout and camera work. And ***** was an exemplary worker.Without further evidence or explanation (from RT), it appears that Rooter Town is scamming at least some of their customers, including us, by reporting expensive problems and quoting pricy, required repairs which cannot be corroborated by other plumbing companies.