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ComplaintsforClub at Flying Horse, The
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Complaint Details
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Initial Complaint
08/31/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have stayed at the Lodge at Flying Horse several times over the years. I booked my most recent trip through Expedia for Aug 28-Aug 31. We arrived on Aug 28 and our room was not ready. We went to the restaruant to get some lunch. As we were finishing up, a customer came to the bar to engage in a conversation with the blonde bar tender/helper. They spoke loudly about Trump and the incompetence of Biden. I was shocked that an employee and customer where so comfortable discussing their politically beliefs in a place of business. After lunch we checked into our room, We saw a truck and gold cart with a huge Trump flag displayed in it. Once again, shocked but I have stayed at the lodge numerous time and have always felt safe. Yesterday, we were at the pool and members began talking politic. My daughter and I felt it was time to leave due to feeling unsafe.Business response
09/13/2021
Good afternoon,
I spoke with the BBB representative last week and indicated that because the guest booked and paid for her room through Expedia, any billing adjustments would also need to go through them. The representative said that was all she needed from me and would take down the complaint. is there something else I need to do?
Thank you,
Wendy McHenry
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.