Customer ReviewsforPriority Property Management

Priority Property Management's overall customer service is extremely poor. Customer phone messages are not returned in a timely manner. E-mail responses have been unprofessional, combative, and condescending. Priority has displayed an inability to; multi-task, manage their time efficiently, or prioritize tasks. Priority has, on more than one occasion, threatened to resign if their beliefs, ideas, or opinions are not followed. Priority has advised the ***** of ********* any time spent responding to customer complaints will be charged back at an hourly rate to the Association regarding any issues or policies the ***** and Priority may not be in agreement. Priority has not adhered to HOA governing documents or the Colorado Common Interest Ownership Act regarding revisions to Rules and Regulations, or persons eligible to be a member of the ***** of *********. It is approaching 30 days the ***** of ********* has not been at quorum, and Priority has taken no action to protect the interests of the Association.

This is an invalid complaint.
This is an ex-Board member who was just recently recalled by 67 out of 134 owners because he and his wife have taken turns on the Board for the last 15 years. During that time, they have only been concerned with intimidating and harassing owners every single morning at 5 AM for violations, fining owners, which did not follow state laws. PPM had to remove 18 fines that had been assessed by the Riffles contradictory to the new laws from August 2022. If anyone violated CCIOA it is these two ex-Board members, it was PPM who informed them they were operating outside of the law.Mrs. ******* excuse is we did not know. Board members are required to actively educate themselves, not knowing is not an excuse. The truth is, they did not care and still do not care about anything but being in power over all the owners.
These two ex-board members deliberately ignored repair requests from owners they did not like. The communitys insurance carrier canceled the insurance policy due to the amount of deferred maintenance which is upwards of $500k. Animals have been chewing into peoples homes and living in walls and attics for years, but the Board would not do anything. The association has spent at least $20k on animal infestation and repairs on 13 units in the last 4 months, which the owners have been reporting to these two ex-board members for years. The Riffles ignored the owners request, instead ***************** continues to feed all wildlife causing animals to be aggressive and dependent on the food,then they eat into the buildings. ***************** was on the news KKTV in 2017 because she feeds the wildlife and refuses to stop. Last week the manager removed 7 feeding bowls from around their unit and sent the ****** a violation letter.  They have been asked by management, the current president, and all of the owners to stop feeding the wildlife but they feel as if the rules do not apply to them and continue to put out food.
PPM has done nothing but protect the association and its owners from these two ex-board members. We have returned all calls and emails from all owners, even from the Riffles. The owners in the community feel differently than the Riffles.
Since the removal of ****************, two other Board members did not come or call into the last meeting, this resulted in quorum not being met, this is not PPMs fault, and no laws have been broken. There is an election meeting at the end of November to elect owners who will do what is best for the community as a whole, not just for some.
This is complaint was solely for the purpose of harassment and revenge because the ************** ability to harass and intimidate the owners is coming to an end.  

They don't answer the phone and after MULTIPLE calls ********************* will email you even though her voicemail recording says she will respond within 48hours to your voicemail. 2 weeks later when she does respond ( via email) she is VERY RUDE and VERY UNHELPFUL. I wish there was a negative star button because they definitely deserve it.

********************************* has expressed 3 different issues via email to our office. I would like to explain each issue since she didnt give the entire story.Violation Notices ****************** received violation notices for parking a food truck trailer in the *** where she lives. The violation notices were sent on December 2 and December 16. The first notice was a courtesy reminder advising her not to park the trailer in the street and the second notice, the owners were assessed a $50 fine the same exact violation. All notices were emailed and mailed to the owners address. ****************** claims she only received the violation on December 16th. The notices also CLEARLY state to put any dispute in writing which we did not receive. The food truck trailer continues to be on site which is a clear violation of the rules for the ***.Late Fee Im not understanding why she requested the late fee to be waived when the quarterly assessments are due January 1. I advised her the late fee would not be waived. ****************** has a long history of not paying her quarterly assessments in a timely manner and has paid several late fees in the past . Her reasoning for requesting the late fee waived is because she didnt get a call back about her violation which happened in December. The late fee that was assessed to her account had nothing to do with the violation or response time. We offer several ways to make payments. Messages We ask to have all disputes put in writing to avoid the confusion of making calls, people not leaving phone numbers, leaving wrong phone numbers, leaving messages and calling back and forth. We didnt receive a message on January 3, we did receive a message from her on January 7 and returned the call at 11:03AM on January 8 leaving a message advising how to dispute a violation and we also received her call on January 18 and we called her again leaving her a message and emailed her advising how to respond to a violation notice. Regards,

Everything in this response is a lie. I never received any communication until weeks after I initially tried to reach out. This could have been resolved before all of the late fees were assessed. But their lack of doing their job cost me an additional 40 dollars. It would be nice if the did what they are supposed to. Which they never do.

We already stated the facts in this case, with exact dates and times which can be proven. We consider this complaint to be invalid.