Business ProfileforCheyenne Mountain Resort

We were lied to. It was a classic bait and switch. We booked (and were told we had to prepay $4,074 to guarantee the accommodations) based on the agreement that they could accommodate our specific needs, which were:Joining rooms (Presidential Suite + Double Queen room) so my parents could watch our Daughter at night, and we could have date nights on property, while they remain comfortable. Both rooms to have walk outs/patios to support our 3 dogs being able to have easy access to grass to go to the bathroom. We confirmed twice before arrival, including with the Front Desk the morning of. Upon arrival, we were told sorry, the joining room is not available which meant not only did we not have joining rooms, but my parents room had a balcony, and would mean a long walk including a spiral staircase, or elevator (not dog or senior friendly.) When I reiterated that I had called that morning, the front desk young lady argued with me, that it couldnt be true. I showed her my call log, and she just kept dismissing my frustration. When I asked to speak to a manager, I was told there was only a Housekeeping Manager on the premises. Eventually I flagged down a woman named ****** who is the banquet manager. She appropriately listened, asked questions and offered empathy. She showed us to the room to see if we could make it work, but it just would not. We needed up getting a refund, and left with no compensation for our family and dogs traveling in 3 vehicles from 60 miles away. We tried to find other lodgings, but of course everywhere was booked for Labor Day weekend. We ended up going home. We are enraged at being misled, and lured into a situation that was not feasible for us to accept, and losing out on an opportunity for special family time, and time for my Husband and I to be alone.