ComplaintsforPlatte Floral
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Complaint Details
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Initial Complaint
09/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I stopped by here on friday of this past week.it was strange there was no employees around. Cameras everywhere.Open til 530- approximately 430 I went to exit and purchase a plant and the door was LOCKED. I was inside! up and down the entire building only to discover no other exit points except a locked garage door and the locked walk through door. which again, were both locked. Multiple calls to their business because I WAS STUCK IN THEIR GREENHOUSE. Finally someone answers the phone after repeatedly calling and comes and unlocks the door lets me out and says she cant believe she as in another employee didnt check for anyone before locking it and how that's crazy because they have so many cameras.I have never ever been so terrified or in full blown panic as I was physically LOCKED in this business's "garage" greenhouse.there was no emergency exits in this facility, there was MICE as that was the reason i decided i was done shopping. ****** states they close at 530 and there was ZERO notice of them closing early. the lady who let me out was just as much in shock and panic as i was. my other half reached out to this business the following morning, after severe panic attacks i was having, appointments made to see a therapist/psychiatrist and not being able to celebrate my anniversary because of the panic attacks and being stuck in bed. my anniversary being the entire reason i was plant shopping as it was the very next day. ***, is who spoke with my other half. who from my understanding is not even a manager, responded to this entire situation by saying" we gave her a plant"they agreed to call me AFTER justifying this traumatic situation by stating they gave me a plant. a plant that was $12, however it's been days and still no call or contact from ***, or a managing member.i do not feel that a miniscule plant makes entrapping a human being in a garage, with mice and no emergency exits an hour prior to closing,
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.