ComplaintsforUnified Growth

• Initial Complaint

  09/08/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I feel I was pressured into something that was not totally revealed such as cold calls to potential customers. I didn't see the 72 hour refund soon enough and they I told them I was physically unable to learn all the things you needed to run this business. I should have waited to make the decision to join their group. I didn't receive a copy of the contract I supposely signed.

• Initial Complaint

  07/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was talked into joining BAM in October 2023. First off I felt extremely pressured into providing my payment information and signing their contract. The call was full of empty promises! My coach was who my initial call was with and I never heard from him after he took my $1,000 that day from my account as a down payment and then charged my card $566.66 per month. After having medical bills pile up from my sons major surgery I no longer had the funds to keep paying for this. I reached out to the company and asked about lower payments. They agreed to lower my monthly about for 2 months to $300. After that it went back to $566.66. I am still struggling financially and asked about lowering my payments again to which they declined. I received a call about my account and I told them I could not make the $566 payments any more but I offered to pay $100 a month until my debt was settled to which they declined. They are now threatening collections. I am more than willing to pay this off but they are not willing to take the payments I can afford. I have also never had access to my payment account for this so I dont even know how to make payments or see my balance. I feel that this company is shady and are solely in it for the money they make off of fools like me who felt pressured into buying this too good to be true course! I do not want access to the course I just want to pay whatever it is I owe and be done with this company!!

• Initial Complaint

  06/23/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On 5/29/24 I was enrolled in Digital CEO's program by a recruiter named ***********************. I was given a contract in e-mail to review in a few minutes and sign. When signing it was already prefilled. After reviewing the contract in full, it states you only have 72 hours to cancel. I reached out to *********************** by phone call on June 2 and did not receive a call or response. I reached out again when trying to go on the website to cancel on June 3rd it was down due to maintenance I reached out on June 14thwith no response which at this point I reached out to support twice and they took 4 days to respond stating I only had 72 hours and they could give me a discount and take away 2 payments of the ****** I owe. I also reached out to the owner and founder ***************************. The responses received from ****** were very degrading and unprofessional. I stated in every interaction with anyone from Unified Growth how ***************** is not for me personally and I would like to be removed. They took a $565 down payment and I paid $350 in other resources associated and recommended by the Digital CEO's program. I did not complete this program I really believe you need more than the allowed time to cancel and the fact that their website was down to even cancel within the 72 hours allowed was ridiculous. I was lucky enough to realize within 2 days but since I did not get in contact with anyone or even able to get online not because of myself I reached out in time but by the time someone responded It passed the 72 hour ***** I expressed to *** at the time of signing up how I am not in the financial position to pay those payments myself. He made it seem like I would get all these clients that they help with. This company is a scam and fraud. This has been a disaster and nightmare dealing with Digital CEO's I do not wish to give my money or time to individuals who treat their clients in this kind of way because you no longer wish to continue. I have messages for additional information.

  Business response

  06/24/2024

  As stated in the referenced contract & preceding response, we give 72 hours to refund. This is to protect our business from people stealing our material and then asking for a refund.
  
  The customer reached out to our billing team outside of the 72 hour window, per the message given in this complaint.
  
  Contract was signed on 5/29, customer did not reach out to our team until 6/2.
  
  We ask that the customer provide a detailed proof of the messages and calls to our billing team as well as their signed copy of the contract so we can investigate further.

  Customer response

  06/24/2024

   
  Complaint: 21889897
  
  I am rejecting this response because:
  I reached out in time of the 72hours, the coach provided did not respond. That is not my responsibility. I was also under medical supervision and still am due to having surgery on 5/7 and under strong narcotics. My doctor advised me that I was under no sound mind to sign any legal contracts during this time. I just returned back to work last Monday and to my normal routine. This contract is not legal and is void. I have medical documentation. As well as the conversation and call I made to attempt to cancel. I did not want to share my personal medical information regarding this decision but I was not there mentally to get into any long term contracts. 
  Sincerely,
  
  ***********************

  Business response

  06/26/2024

  Hi there,

  Please provide message logs and proof that the cancellation request was sent to the sms or email number provided for such requests in the contract so that we can validate the claim that it was made within 72 hours.

  Customer response

  07/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to also state that not only did I reach out to the coach and the founder. His response was very unprofessional and I was told I was trying to play as a victim. I am under medical supervision from surgery on 5/7/24. My doctor advised I could not legally sign any contracts during this time. I am willing to provide a letter from my doctor. Not to the business but to the BBB I do not want this business having any of my information its bad enough they have my personal information. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  10/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On June 9, 2023 I mistakenly entered into an agreement by phone call - which was unsolicited by me. What was misrepresented was the "opportunity" to create my own business by following the training offerred by United Growth aka: "BAD A** MARKETERS". I signed a series of e-documents via email under the false impression I had a 'back out' provision when i received the completed agreement. I did not receive the completed agreement until three days ago. ****************************** advised me I owe a balance of $ ******* As a retired person, I do not have the ability to hire legal counsel to remedy this scam

  Business response

  02/15/2024

  Dear ********************,
  
  Thank you for bringing your concerns to our attention regarding your experience with United Growth. We are committed to ensuring clarity and satisfaction for all our clients and regret any misunderstanding that *** have occurred.

  
  Upon reviewing the details of your agreement from August 9, 2023, it is crucial for us to clarify that our goal is to provide transparent and comprehensive information about our training programs, including the obligations they entail. We strive for transparency in the signing of e-documents and ensure our clients are fully aware of all terms, including any 'back out' provisions.
  
  We recognize the importance of receiving the completed agreement in a timely manner and apologize for any delay you experienced. This is not reflective of the high standards we set for communication and client support at United Growth.
  
  Before receiving your complaint, we proactively ceased any further charges to you as a gesture of our commitment to fair practice and understanding of your situation. Recognizing your concerns as a retired individual regarding the balance owed, we are prepared to discuss a suitable resolution. We aim to address your concerns directly and find a path forward that respects your financial circumstances.
  
  Charges were stopped before you opened this complaint against our organization, so we're unsure of where there *** have been a lapse in communications.

  
  Sincerely,
  
  United Growth Team

• Initial Complaint

  07/26/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This company has unlawfully taken my money. I was speaking with a company named BAM University about taking their courses to open my own digital business. They sent me a contract and after I signed it they said it was the wrong contract. They told me that they voided the contract which I confirmed via email explicitly. They sent me another contract which was supposedly the correct one but I decided not to sign it and not to move forward with the company. Next thing I know, Unified Growth has charged me $2,900. I reached out to them assuming that this was a mistake and got no response. I then told them that I was disputing the charge with my credit card company and only then I got a terse response back that they have no intention of refunding my money. One month later, they took another $2,900 from me! I am in the process of securing legal representation and have already incurred $350 in legal fees. As far as I am concerned this is straight theft and illegal business practices and I will be pursuing a full refund plus my legal expenses from them.

  Business response

  02/15/2024

  Hi there,

  This refund was made to Ms. *************************** in September of 2023 in full after an investigation by our billing department and sales team leads.

  It is never our intent to keep any money that is rightfully owed back to the consumer.

  The issue is that when you make a dispute to a credit card company, they take the money from us, so we are unable to refund it until the investigation is complete on both sides.

  We have a billing department that is responsible for these claims. Reaching out to them would have made for a much quicker resolution to your problem.

  Best,

  *****************************

• Initial Complaint

  07/14/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 7/6/2023, Unified Growth posted a charge to my credit card in the amount of $5,800.00. I am unfamiliar with this business and believe this charge to be erroneous. I have tried three times to contact the company. They have not returned my call. Considering the amount of the charge I feel like this is extremely urgent.

  Business response

  02/15/2024

  Hi there,

  We have several layers of security to ensure that those paying ** are in fact authorized to use the payment method they're giving. Furthermore, if any erroneous charge is made, all major banks and credit card companies in ******* would simply refund your payment. I would advise you to reach out to your credit card processor to have the charges reversed, and you would see the funds reversed if in fact someone had fraudulently gained access to your credit card and billing information.

  I hope you're able to resolve this issue with your bank.

  Best,

  Unified Growth

• Initial Complaint

  04/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Friday ( Good Friday) 4-14-2023, I paid a $1000 down payment to Unified Growth, to be taught how to sell social media ads to local small businesses. My wife freaked out over my having joined with them to the point in which I felt it necessary to rescind my contract with them and ask for my money back. The next day was a Saturday followed by Easter Sunday, and I tried calling them on the phone, but they did not answer. I sent them a text on Tuesday, April 11, 2023 to that effect. (well within the 3 business days in which I have that right. Their response was that my request should have been within 72 hours counting the non- business days, so they refused to give me back my $1000. I tried to work it out with them, but they would not abide by the law. Now I want BBB help to resolve this issue and to warn others that these people think that they are above the law.

  Business response

  02/14/2024

  Dear *******,
  
  Thank you for bringing your concerns to our attention. We take customer satisfaction seriously and strive to ensure a clear understanding of our policies and processes.

  
  Regarding your complaint dated April 14, 2023, we would like to clarify the following points:

  
  Refund Policy: Our refund policy is prominently displayed on our website. It is designed to protect both our clients and the integrity of our course materials. Our policy allows for a refund within a specified timeframe, stated in calendar days, to give our clients sufficient time to reconsider their commitment without compromising the security of our content.

  
  Communication Channels: We emphasize the importance of utilizing our specified communication channels for billing and refund requests. We have a text-only billing department to ensure swift and efficient handling of such matters. We encourage all clients to use these channels to ensure their requests are promptly addressed.

  
  Investigation Findings: Upon reviewing our records, we found no evidence of any communication attempts from the phone number associated with your complaint or the contact information in our system around the dates mentioned. We always honor refund requests received within the stated period, including those sent on weekends.

  
  Compliance with Laws: Unified Growth is committed to adhering to all applicable laws and consumer rights, including cooldown laws. Our policies are designed to be compliant while balancing the need to protect our proprietary materials.
  We understand the importance of clear communication and are committed to enhancing our processes to prevent future misunderstandings. Although we have found no record of your attempt to contact us within the specified timeframe, we are open to discussing this matter further to find an amicable resolution.

  
  Please reach out to us directly at the email or phone number provided in the contract you signed, and we will be more than willing to assist you.
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩