ComplaintsforParkhurst Tax Prep, Inc

• Initial Complaint

  05/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I met with ****** Parkhurst, of Parkhurst Tax Prep, Inc on March 24th, to get my taxes filed. I had never been to him before. He said it was $75, and that was reasonable to me as I was having problems finding someone, either it was too expensive for instance, $800 just to file or they werent accepting clients. So I was happy thats all he was charging. I went into his office, and he was very professional from the start. The area where his office is located is not a good part of ****************, it looked very run down and not safe at all. But we proceeded, and he told me while I was there he was having problems with his printer. I tried to be understanding. He then finished everything, but told me that when he went to e-file it wouldnt let him. Kept getting rejected. So he said he was going to have to mail my stuff in. I said okay. He said it would *********** weeks or so and I should see a ***** credit. I dont owe anything because I am a Caregiver for my oldest son with special needs, I dont pay taxes, but I was going to be getting the ***** credit. I said, okay great, thank you. Fast forward to yesterday May 20th. I havent received it yet, so I decided to check with the **** Online it doesnt show that I have even filed yet. I called the *** and waited forever (like 3 hours) to talk to someone because my calls kept getting dropped. They said that it doesnt show on their end that I have filed or that anything has been rejected! They told me to get back in touch with Parkhurst that did my taxes, and so I tried texting and calling them and leaving several messages, emails, but no replies. Im starting to think he scammed me! Now Im out of $75 + $800 I was supposed to get back for ***** :( I have to try and file now again with someone else or do it myself. Everything looked legitimate too, all the paperwork, but why didnt he file?

  Business response

  05/26/2024

  Good Afternoon,

  This has been resolved. My office is not located in a bad part of town, I am just in an older building in a neighborhood that is located in a neighborhood full of apartment complexes. ******** did in fact receive a $800 refund from ******** via ***** just as we discussed and filed, and the *** return was filed as a no tax due and no refund, correctly. My printer was having issues that day, but this is irrelevant when considering accuracy and timeliness of tax filings. The *** efile didn't go through while we were in office together because the *** taxable income was $0, credit were $0, therefore there was no filing requirement with the ***. I went ahead and file the *** to ease ********'s worries, but again the *** did not require ******** to efile.

  Customer response

  05/28/2024

   
  Complaint: 21740705
  
  I am rejecting this response because:

  I DID NOT receive the $800. I told him that. Ive been checking my bank account every day since the 4-6 week **** I was told I would get my refund, and when I noticed I hadnt got it thats when I started reaching out. *** told me it wasnt filed and there was nothing in there to show that he even tried.  They said they never even got a rejection from trying to e-file like he said he tried during our meeting. I dont know why he is still saying that I got my refund when I havent. I attached proof of that from the Colorado web site. He was trying to tell me that it said I got it, but thats not what Im seeing on their web site, and I have no evidence of that either in my bank account! He did not file in March, he just filed on May 21, 2024. The only reason I filed was to get the $800 refund and I never got it. He said he would file through the mail since he couldnt e-file. And now I wont be getting my ***** refund because he just filed. I am out $875.

  
  Sincerely,
  
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩