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ComplaintsforHortus Tree & Landscape Services Corp
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Complaint Details
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Initial Complaint
11/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I hired Hortus Tree and Landscaping to trim back my maple tree which was hanging over the roof of my house. I was given an estimate by one of their employees on August 2, 2022 of $460.00. They came out to trim back my tree on August 23rd. The tree was on the left side/front of my house. They came out with a "cherry picker" to do the job. They asked me if I could get my neighbor on the left (north side) to move his truck so they could use his driveway . Unfortunately they were not home so this could not be done. This was never mentioned before this. Then I was asked if they pulled the big vehicle over my rock if anything under would be damaged - unfortunately when they pulled it over my landscape timbers between the sidewalk and the rock they broke 3 of them. The gentleman who trimmed the tree said he would come back sometime soon after work and replace and fix it. I called on Aug.29th, Sept. 8th and 2 or 3 more times. On Sept.8th I was told it would be fixed on the next Monday. The other times I was told that the "boss" or owner would be notified. As of now almost 2 months later nothing has been done. I am sure they assumed I would just give up. They did a good job of trimming my tree unfortunately I am not impressed with their customer service!!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.