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Find a Location

Cool Rides of Colorado Springs Inc has 1 locations, listed below.

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    Business ProfileforCool Rides of Colorado Springs Inc

    Used Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/16/2012

    Years in Business: 16

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    211 W Motor Way, Colorado Springs, CO 80905-7006
    BBB File Opened:
    12/16/2008
    Years in Business:
    16
    Business Started:
    1/15/2008
    Business Started Locally:
    2/4/2008
    Business Incorporated:
    1/15/2008
    Accredited Since:
    10/16/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Mr. Brian Binkley, President
    • Mr. Keith Baxter, Vice President
    Contact Information

    Principal

    • Mr. Brian Binkley, President

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/21/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    07SEP2023 I purchased a 2013 Jeep Grand Cherokee along with a *** warranty from Cool Rides Colorado. The following day the engine failed while halfway to ***********, ** from Colorado Springs. The following Monday I took the jeep to get looked at and turns out it needs 11k in repairs. Repairs consist of a new engine and radiator. When I told the manager at Cool Rides what happened, He said that there was nothing he could do and that the *** warranty will have to take care of it. The warranty company sent an adjuster to verify the work needed and the decision was made to deny my claim due to pre-existing condition. The warranty company is saying I was sold a broken car. Then the warranty company told me that my claim could possibly be paid for under goodwill, but they would have to speak to the dealership. After *** warranty spoke to the dealership It was then decided again that my claim is denied. I called the dealership and the manager said there was nothing he could do. I bought this vehicle because it was going to cut my car expenses from 700 to 400 a month. But now that Im paying for two vehicles (car payment/insurance) at 1200 a month. This was supposed to be a weight off my shoulders and its just a further burden. Ive been struggling financially so I activated myself in the **** to deploy and earn tax free money to save up to fix this jeep so I can sell my other car. Ive just returned from deployment, and *** just had enough. This has been the roughest car purchase I've ever had. I saw the car fax, no major issues. I checked for leaks in the engine bay, no signs of leaks. I took it to highway speeds on the test drive, no issues. The manager and saleswoman said it was a solid vehicle. There was no indication itd break the next day when I bought it. Ive always heard stories like this, But I never thought itd happen to me. Its crazy to me that theyd do this to a service member in a military town. I desperately need help resolving this issue, please.
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB of Southern Colorado

    BBB Reports On

    BBB reports on known marketplace practices.

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