ComplaintsforMcCloskey Truck Town

• Initial Complaint

  02/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently purchased a vehicle from them which broke down immediately they took it in for service, gave it back. It broke down again, took it in for service, gave it back, broke down again. They switched me to a completely different truck, which is still prone with tons of problems, its been in their shop three different times they told me a grinding noise coming from the front end is a normal noise. I had to spend the hundred dollars on the parts to fix it myself so I could drive the truck I bought after it was a month old. These repairs were finally completed by me , their repair shop is a complete rip off, and their mechanics were going through my personal belongings in my vehicle, and should be fired. My truck still smokes from a leaky valve cover gasket that they claim they fixed twice. The first truck they sold me that was completely broke down with the four-wheel-drive, clunking and grinding. They put right back on the floor to sell without making repairs to it. They are selling absolute junk vehicles that are complete lemons.

  

  Business response

  02/23/2024

  Complaint # ********

  To Whom It May ************************************************ (hereafter "Customer") purchased a 2017 **** ***** vin# ***************** (hereafter "Vehicle") from McCloskey Motors, *** (hereafter "MMI") on 01/27/2024. This Vehicle was sold "AS-IS" (see attachment). Though the Vehicle was sold AS-IS, a short time after purchase, Customer experienced a valve cover leak on the left side which, in the interest of goodwill and customer relations, MMI repaired at no cost to the customer. As of todays date 2/23/2024 the customer has experienced a right side valve cover leak which is being repaired as goodwill and customer relations again at no cost to the customer. 

  As stated the Vehicle was sold AS-IS. MMI will not refund any monies to the Customer as the customer has not paid MMI for any repairs. If there are further questions. Please feel free to contact me at ************.

  Sincerely,
  *************************
  Customer Relationship Manager

• Initial Complaint

  03/30/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  First they ran my credit for a car I never wanted. 2nd when they Finally said they could find what I want they decided to blast my credit. I informed them I was just in a divorce, claimed bankruptcy, single dad, and had some money down from my disability check. I said I know my credit is it great so please do not hit my credit so many times. They not only blasted my credit and tell me they could not get me a lone. They continued into the next day without me knowing see the attach. I have all emails and text messages. My military check is not big and they are abusing my situation

  

  Business response

  04/11/2023

  Response to complaint ID# ********

  To Whom It May Concern,

  McCloskey Motors, **** (hereafter "MMI") received questions from ******************* (hereafter "Customer") regarding a vehicle purchase and auto loan. In the conversation, the Customer requested specifics such as term, interest rate, and payment on one or more vehicles. MMI provided the Customer a link including an online credit application and questions regarding establishing an auto loan beginning on 3/28/2023. MMI acted appropriately in reviewing the credit request which included running the Customer's credit bureau and submission to one or more lenders to pursue establishing an auto loan for the Customer. MMI only needs to run an individuals credit one time to determine appropriate lenders and/or action in pursuit of a consumer loan. The Customer contacted MMI on 3/30/2023 and asked if we were continuing to run credit or submit to additional lenders, which we explained our process and confirmed we were not. MMI has run the Customer's credit bureau only one time to date and that was on 3/28/2023. As this is accurately reported by MMI, there is no correction to be made to the consumer's credit bureau profile by MMI. If the Customer made requests of other dealers and/or lenders, he would need to reach out to each of those companies individually.

  If there are any other questions, please feel free to reach out to me at ************

  Thanks,

  *************************

• Initial Complaint

  05/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2017 KIA ******** from McCloskey in Nov with the agreement that they would repair the scratches on the side of the vehicle and a tear in the seat. They dodged my calls or said they weren't ready to setup an appointment for months then told me were were past 90 days and it wouldn't be covered. After talking with a manager who said the salesman appeared to reverse something he ensured it would taken care of and helped us finally get an appointment. The service team attempted to repair the scratches but botched it (air bubbles), and said they'd have to reschedule to refix it. They charged me $250 since they said not all the scratches would be covered by the sales agreement. Also the door would not work when we got the vehicle back. Then began the numerous calls again until we had to again contact the manager for assistance getting an appointment. That appoint yielded the door fixed, but not the paint or the tear and now the car would no longer start. Cue another round of calls for appointments until speaking with a manger. That appointment yielded the car still not starting and the service team telling us that we are responsible for the charge to fix. They said the paint has been fixed but we've not yet had eyes on. The tear has not been fixed. I feel I've been sold a lemon and would like my money back since they have delivered on their promise to repair the seat tear or paint within 90 days and numerous additional problems have appeared while at their shop. I've requested this return just today from a manager who said she would call me back, but offered I could trade the vehicle to another dealership. This is unacceptable.

  

  Business response

  05/23/2022

  To Whom It May ********************************** (hereafter 'Customer') purchased his 2017 Kia ******** (hereafter 'Vehicle') from McCloskey Motors, *** (hereafter 'MMI") on Nov. 30, 2021. During the purchase of the Vehicle, MMI agreed to "touch up and buff" scratches on the passenger side door, and repair a tear in the rear passenger seat. The seat repair was noted customer must call for appointment as it was through a third party vendor. MMI did the touch up and buff on the passenger door on Dec. 20, 2021. MMI did not "botch" any repair, however, at that time, customer also requested some additional paint work on the fender and outside the scope of what was promised, that was charged as the Customer noted in their complaint. The Customer then contacted MMI in April claiming a problem with operation of the rear door. MMI as a courtesy and to promote good customer service did the repair to this function at no charge to the customer.  Customer stated that tear had not been repaired at this time. Once MMI was made aware that the tear repair had not been completed, MMI scheduled appointment for Customer to have tear repaired; this was completed on May 19, 2022. At this time, Customer also requested battery check and other minor items for review which MMI performed at no cost to the customer.

  MMI will not refund any monies or do any additional work for Customer at no cost. MMI believes all promised items to have been completed and Customer has been satisfied. Any additional questions, please feel free to contact MMI at ************ and speak to *************************.

  Thank you.

  Customer response

  05/25/2022

  Complaint: 17217256
  
  I am rejecting this response because: What MMI is referring to as "additional paint work is the work the salesman agreed to do under the sales agreement, but that the repair man (*******) told us was limited to a certain number of scratches. Regardless of adjective the repair was failed. We called repeatedly about the paint, tear, AND DOOR and felt our calls were being dodged, a manager in March responded with an apology and the attached letter that he gained from the service center on 3/15. Even with the letter that attests the repair would be performed on the Pass panel, rear pass door, and rear seat on driver side we showed up twice to deliver the vehicle for repairs and our appointment could not take place due to service availability. MMI finally repaired the door in April and attempted to charge us for it though the onset had occurred during the initial repair, but we urged them to deliver on the letter and verbal promises so they covered the charge. They were unable to address the paint or tear during this visit and we had to call numerous times (as described in the initial complaint) until another appointment was scheduled.
  Since the initial complaint Ive worked with Service Manager ***** He angrily shared dislike of my review and report to BBB and sent a Hush agreement I refused to sign. The seat guy did not show when scheduled.**** said the paint and seat had been fixed, but when we looked at the panel he responded Is that where they painted? Yeah they need to fix it again. He said he did a battery test for peace of mind and that it was good to go, but when I returned to pickup the vehicle though the paint had finally been fixed, the vehicle would not start. **** said he could replace the battery, but that I would have to pay for the battery. I asked why the battery since they told me it tested good after not one but two battery tests. I ended up paying for the battery and picking up my vehicle again that night.

  

  Business response

  05/25/2022

  As stated in our prior response: The customer was to schedule the third party seat repair and MMI agreed to pay the repair, the Customer failed to do this initially. MMI then scheduled the repair for the Customer and had this completed. MMI performed additional functions outside the scope of what was promised as a matter of providing good customer service. The Customer requested ADDITIONAL items be covered; at that time MMI discussed with Customer options to repair and as a matter of practice sent a standard 'Release and Hold Harmless Agreement' on May 19, 2022 for Customer to sign. Customer refused to speak to MMI or sign agreement and MMI performed no additional functions at that time. 

  As stated prior. MMI has satisfied the obligations as agreed upon and as stated will not refund any monies or do any additional work for Customer at no cost. MMI believes all promised items to have been completed and Customer has been satisfied. Any additional questions, please feel free to contact MMI at ************ and speak to *************************.

   

• Initial Complaint

  03/30/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am in the market for a new car.I began with an online search which yielded various results. One such result landed me on www.bigjoe auto.com Their page caught my eye as on the first page it stated in no less than three separate places...."$4000 for your trade no matter the condition."No caveats, no asterisk, no see here for details. NONE!So, on my first day of in two weeks i went to their page, it said to get pre-approved to save time, so i did, I gave them my info including my SSN which was required so i assumed i was applying for and getting approved for a loan ahead of time.WRONG.....SO WRONG!!!! On all levels.I got there and they immediately began with saying that only certain vehicles allow the $4k trade...ect., ect....It went downhill from there. Is there nit anything you guys can do about these predators???Like i said this was my first day off in two weeks...they wasted far too much of it!!!!

  

  Business response

  04/08/2022

  To Whom It May ***************** response to the complaint (#********) submitted by ********************* (hereafter 'Customer') and his interaction with our store, McCloskey Imports (hereafter 'McCloskey'). I will address each of the customers two primary concerns. Regarding the $4000 trade-in promotion, our advertising is in compliance with each entity it must be in compliance of. When a consumer clicks on a trade-in option link throughout the website, the disclaimer is listed at the bottom of the page here, https://bigjoeauto.com/trade-in-value (included screenshots). I have verified this displays correctly on desktop and mobile.

  Pertaining to financing; dealers are treated quite similarly to other financial institutions in that we must first verify identity information PRIOR to extending any sort of credit to an individual. While the Customer did submit their social security number to begin the process, when our McCloskey representative agent reached out to the Customer, he expressed that he was already planning on coming in and would talk to us later. The Customer called back an hour later and told us he was on the way to the dealership. We had not pursued any financing, reviewed his credit, or done identity confirmation at this time.

  The Customer came into our store seeming frustrated. He later left the dealership unhappy without making any purchase. We did not ever pull or review a credit bureau with this customer. 

  Should you have any additional questions, please feel free to contact me at ************

  Thanks,
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩