Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Please look up the yelp, ******* home advisor, bbb reviews. The one posted with Update removed some of the review to fit what has recently happened. My name for reviewing should show up as **************************, claycousin.Customer response
08/18/2023
I want the lien removed. I want the interest dropped along with any interest they charged during the long wait for a response. I want a formal letter explaining why the project took 460 days to complete with no reason why they never updated me. I want a formal apology from the business owner for the trouble they caused me and my family. I want a formal apology from the business owner for continuous bullying tactics to remove my reviews of their business and even using quid pro quo (take reviews down and sign document to never post in future in exchange for the $2,200+ interest payment being dropped/forgiven). They caused the delay in payment. They referred me to Green *** and was approved for 36k home improvement loan with a very low interest rate. They failed to complete the job in a timely manner and keep the customer updated with any news/updates/etc. Please let me know from the reviews I have left what questions you have or clarifications you need.
Business response
08/23/2023
Unfortunately, this is not a factual account of events. This is also not a repair issue, as it is listed under the complaint. At this time, we ask for a mediation to discuss these issues further. Thank You!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.