ComplaintsforAbsolute Electrical, Heating & Cooling, LLC

• Initial Complaint

  09/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Location:******************************************************************* Our AC was not cooling efficiently. We called Absolute Electrical, Heating and Air for a repair.The technician, *********************, came on 9/5/23. He stated that we needed a part replaced in the outdoor unit ($1012.61), as well as cleaning the coils (don't remember price for the coils), and repairing a drain ($800). My husband, ************************* told him to replace the part, which **** said would get the unit working. We paid $1012 to have the part replaced. The repair took about 30 minutes. On saturday 9/16/23, the furnace unit was leaking, and we had another servcie person out to the house. He said that the part that was replaced was $20, and it did not fix the problem. He also said that it looked like the cover to the coils had never been removed.I reported this to the business on Sunday (9/17/23), and was told that a manager would call me on Monday. I heard nothing. I called back today (9/19/23), left a message, which I was told would be delivered right away. Again, I have not heard back.This company is scamming customers.

  

  Business response

  10/19/2023

  Hi ******* & *******,

   

  We sincerely apologize for the delay in responding via BBB, but happy we were able to connect via phone on September 20th. After the discussion, we refunded you $762.61 to bring the final total to $250. We sincerely hope that this was a solution to your complaint. Please reach out with any questions, comments, or concerns.

  *****************************

  

  Business response

  10/19/2023

  Hello BBB,

  We apologize for the delay in responding via BBB, but did communicate with the customer at length (11 minutes) on September 20th to better understand and resolve the issue. While we stand behind our services and pricing, which pricing alone is the complaint in this case (our pricing is standardized based on tasks to cover all elements of the business, provide fast and exceptional customer service, and provide some of ******** best warranties), we decided that the only amenable solution was to refund $762.61 to make the grand total to $250 (our material cost alone was nearly $250 and therefore does not cover labor, overhead, warranty coverage, etc).

  Both ******* & ******* were amenable to this solution, so we hope this issue is resolved. I've attached the refund.

• Initial Complaint

  12/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Had problems with old furnace found Absolute on BBB website A rating was told needed new furnace so bought they installed on 3-21-22 invoice #*****. They struggled with my A.C. unit didn't fit. Had them out SO many times always told furnace unit is fine just needed new A.C. Thermostat problems which they installed. Then on 11-13-22 woke to alarm going off searched and it was the furnace at that time I turned furnace off they came out and disconnected the alarm!! Found out they never pulled permit & inspection called them to make that right and now they don't return my calls! The furnace does not work properly has never been inspected and now I'm so cold and 70 years old and need HELP! They broke the law with no permit.

  

  Business response

  01/11/2023

  We received notice of the complaint from out customer ***************************. We reached out to her on 12/28/22 and left a voicemail. The permit was pulled on 12/28/22. Our Install Manager delivered a cop of the permit to ********************* on 1/4/23. We have also, as of today, 1/11/23, installed a new roof **** and flue pipe for the furnace as well as a new high altitude o****** Please let us know what else is needed to get this review resolved 

  Customer response

  01/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** Or ************************;  The upgrades has been made . ****** from Absolute has been great but the furnace still blows cold air for longer peroid than old furnace have appt. with him 1-20-23 will ask him then. Inspection is pending.  Absolute does want to correct problem with original install and permit was finally pulled. Resolution in process.

• Initial Complaint

  01/05/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I hired Absolute Electric Services LLC to assist me in getting electrical to my front door so I could add a doorbell. They agreed to put the wiring up near the roof so that it would not be so visible. They charged me about $750 for this service. When their employee arrived, he told me he wanted to put the wiring lower down so it would be easier to install. I thought he agreed to reduce the amount I would owe since he was doing less work but they have refused to refund me part of the amount paid. He also refused to set it up so that the doorbell would work correctly.

  

  Business response

  01/21/2022

  I believe this to be a case of a customer wanting to get her project done for free using dishonest tactics. We did provide an estimate to install a customer supplied camera door **** with chime. We went over exactly how the job was to be performed. We provided 2 options as to how to run the wiring, one option would require a lot of drywall damage in order to get the wiring in the desired locations. The other option would require us to route the wire where it would be exposed. She opted for the exposed option. She was there the entire time watching our technician as he performed the project. At the end of the project our tech walked her through the work that had been performed. She was happy with the work and paid the invoice. We received an irate call the next day from her. She said that she couldn't hear the chime in certain areas of the house. So we went back out on site for a quality control appointment. At this appointment she was irate with our technician and borderline abusive. Our tech showed her that the chime was set to it's highest volume. Our tech then went a step further to see if there were any options to make this chime louder. He did find that this brand of chime that she supplied had options for a booster and asked if she wanted to order the booster or if she wanted us to order the booster. She then started screaming at our tech and kicked him out of her house. She then proceeded to call our office and scream obscenities at our call center representatives and then hanging up when we would attempt to resolve her issue. The matter got elevated to me. When I reached out to her I experienced what the rest of my team was going through with her and once a gain she hung up on me without me being able to resolve her issue. We have 6 recorded calls with her screaming unprovoked at people from our organization. Anybody that listens to these calls would question the sanity of this person. She was also having other work done at her home by a home security company. The owner of that company called us to see if we were experiencing the same behavior from her that they were. This person is extremely unstable. At our last conversation we informed her that we are unable to make any return visits to her home due to safety concerns for our team members. I can provide the recordings of her rants upon request.  Tell us why here...

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩