ComplaintsforM & J Lawn Service
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Complaint Details
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Initial Complaint
07/25/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
bill date 4/27/23 service date 4/26/23 Paid $900 dollars to have 4 tree's cut the dead out and shape. There is still some dead branches that we have asked to be cut as part of the original job description. They have told us 3 times they would be out to finish only to leave us waiting for service and then they don't call or show up to complete the job. Please help me find a resolution for my concerns. Thank you.Business response
08/18/2023
The tree service was provided in April,
we were made aware of a few branches that were missed a month later after the service was provided and paid for.
We responded and agreed to go back and trim the branches that were missed.
between a very rainy month an already set schedule and vehicle issues on our end it did take us a good month to go back and trim those branches. Never the less we did do it.Customer response
08/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
M&J did come back and finish with the dead branches, cleaned up the area well and I am satisfied with their work. Thanks you.
Sincerely,
******* *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.