ComplaintsforSunshine Plumbing Heating Air LLC

• Initial Complaint

  01/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I spent *****k on a furnace and AC 5yrs ago; last year I have rented out my property and found on the inspection the filter was incorrectly installed. I went back to Sunshine and we agreed that I would pay for $500 parts for a new box and they provide labor Sunshine service guy comes out; I get an invoice with the picture etc and I agree. I stress now to touch the expensive Radon Barrier. Sunshine installed and I found not what was pictured on the invoice but they had just cut into y existing box and put a couple of hinges on the door. The door didnt open and I cut my hand open on first use. I complained to Sunshine. The service engineer sad he had yet to bring a rock hammer over to remove concrete; again I said you cannot as there is a Radon Vapor barrier there. I again went back to Sunshine and complained that this was not what was agreed; the lady (******* also agreed and escalated).She said the service guy will be removed and the tech lead will go out. I wrote the issue up short with pictures so it was clear and a simple (unlike this review). Te lady said I will not be charged for this install. While at the property (dealing with the wildfire mitigation ash soot with ServPro) the same sunshine engineer arrive and promptly complained about the door being bent and unable to open. I know thats how you left it and you cannot *** a rock hammer re Radon. He also pointed the finger at another technician who had thrown the waste pipes and material over the furnace. Back to Sunshine as what is going on. They said no one else has been there. I escalated to the general manager who said the pipe probably were already there; no as we had to send insurance video re area for mitigation purposes as there was radon mitigation the day before and there was nothing on video. I also highlight you cannot use a rock hammer o the concrete re Radon. The new lady said did I tell the service guy; just many times. Not what I agreed to install. Do not break Radon.

  Business response

  01/25/2022

  The furnace at this location was installed 5 years ago. When ***************** contacted Sunshine it was after he had another contractor come out and advised him he should get a filter box added to his system. ***************** had questioned why one was not installed and since the project was over 5 years ago installed we cannot give him the conversations him and that past employee had, whether or not a filter box was discussed or not.  Sunshine told him we can come out there and quote adding one in.  Our quote was just shy of $500 to add a filter box.  Customer agreed to have this project done. Sunshine tech went to location and installed the filter box, and the door after being installed was very hard to open.  That tech went back out on Jan. 24th and made the adjustments to be able to have the door open for filter changes.  During this time there was/is damages that happended to a specific location close to the furnace with the tarp for the radon coverings.  The technician who did the install of the filter box admits to having damages happen. 

  The customer, *****************, has been beligerant to office staff and to technician/s on site, we do know there are frustrations that come when projects are not 100% done and damages happen, but Sunshine prides itself on not getting to the level of aggression/verbal abuse to anyone (especially customers).  On Jan. 25th we had sent our lead technician on the **** department out to correct or confirm installation and damages. While he was there he let ***************** voice his concerns and frustrations but ultimitly had to tell him he is being recorded for all safety since at this point ***************** was turning into what the tech said 'very aggressive'. At this point ***************** had calmed down when the recording was brought up, and the tech then felt safe to continue the conversation. 

  We have filed claims with our insurance company. We have involved ***************** in those emails with specifics on who the adjuster is and when they will reach out. 

  It is at this point that Sunshine has agreed that we did cause the damage to the radon material, and we have filed the claim with in 24 hrs of knowing that it was damaged. ***************** has been notified of this. 

   

  It is also at this point that while trying to help customer out, the verbal abuse and aggression is something Sunshine doesn't tolorate and we wish him well in his search for his next **** company of his choice. Sunshine will still be involved in getting insurnace any and all information that they need to complete the claim to make sure ********************* radon damages are taken care of. 

  Customer response

  01/25/2022

   
  Complaint: 16669862
  
  I am rejecting this response because: I was never abusvie in fact I also video the interactions and have witnesses (servpro managers ******). This is unreal. ******* and ***** have been fantastic why on earth did you even say these things?

  I had put everything nicely in writing and been very patient. Please fix as you had agreed. I have been very kind and understanding. 

  
  Sincerely,
  
  *************************************

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