ComplaintsforHome Grown Roofing and Contracting

• Initial Complaint

  05/23/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This letter expresses serious concerns. Roofer failed to provide an enforceable contract. The contract is unsigned and blank. ***** signed 6/27/23 doesn't comply with law SB38&CRS6-22-103. Details of work to be done, schedules, estimated costs, how a trust is to be used, and ID of Surety/Liability insurer are missing. No work began until Oct 11. Six invoices received Nov-Mar included false charges; charges for items never ordered, delivered or installed (skylight, gutters); double charges; money taken under false pretenses and failure to credit deductible paid. Five were overcharged, most by $1000s, one more than $8000. Owner says our binding contract includes skylight. No skylight appears in scope or on any invoice but owner now refuses to return this money paid for nothing. Owner has been dishonest about insurance actions- saying roofer was denied cost for more product and P&O. ************ refutes this. Additionally, roofer refuses to provide warranty or waiver of liens UNLESS A TERMINATION AGREEMENT is signed. Nothing about THAT in scope. All content of agreement sent is problematic. There is no contract to terminate. By signing, I would be waiving any claims against company and left with no course of action for negligent or defective work. An effective date of 12/1/23 erases all proof of falsified invoices, emails reflecting veiled threats, bad faith actions, and payment made in '24. AND I would be silenced. No mention of providing warranty or waiver. Saying all parties submit to laws of ** is false as roofer has not followed law from beginning. This agreement identifies a roofer that continues to act in bad faith. Invoices had to be corrected. Every step of business conducted was harmful to this consumer and desperate attempts were taken by roofer to hide missteps. CUSTOMER DEMANDS Immediately return money taken, provide waiver and warranty. Company has been paid in full for roof. This is a small price to pay for such bad faith behavior.

  Customer response

  05/31/2024

  Thank you for your quick response and helpful information.  I have additional information that gives more detail to this complaint.  
  
  The "Complaint" is a more detailed document than the 2000 character complaint uploaded, a better explanation of all that has occurred.      
  
  The "Contracts" (includes scope) must comply with Colorado state statutes and the complaint included here has explanation of how the scope does not.
  
  The "Payments" doc is proof of payment of roof in full.
  
  The "Termination Agreement" included is the doc that I am told ***** signed in order to get the items requested from contractor. 
  
  Additionally, I have had another professional contractor do a quick eval of the roof and have found there to be at least three locations that will need additional work.  One involves code.  I will send photos and a brief explanation tomorrow with an additional request for money to cover this repair.
  
  Thank you,
  *********************
  Evergreen, CO 
  

  
  

  Customer response

  05/31/2024

  As the winter is finally past us a more careful look at the roof was made.  The following photos indicate that work was negligent in at least three places.  Two show that boards were removed to installed the ice and water barrier and not replaced and one shows the water directed down the roof and onto the siding instead of being directed by a piece of metal that should have been underneath the shingles.  This fix is estimated to be $1,200.  
  I have modified my complaint to:
  1.  $787.31 paid to home owner for skylight never ordered, delivered or installed.  There is no skjylight from HGR.
  2.  Delivery of warranty to home owner for work completed and paid in full but being withheld by HGR.   
  3.  Delivery of waiver of liens from any any and all claims for reimbursement from owner by labor or materials or anything else unpaid by HGR, also being withheld by HGR.
  4.  $1,200 paid to owner for negligent work that could cause damage to home.   
  

  HGR is also in violation of CRS 6-22-104, #3.  
  

  
  "Nothing in this section precludes a roofing contractor from retaining all or a portion of any payments or deposits made by a property owner to compensate the roofing contractor for roofing work actually performed on the residential property in a workmanlike manner consistent with standard roofing industry practices, but the roofing contractor may retain only an amount required to compensate the roofing contractor for the actual work performed."
  
  Failure to return money for skylight.  
  
  *********************
  Evergreen, CO
  

  
  

  

  Business response

  06/10/2024

  *** does state she did sign the contract 6/27/23 but she states it does not comply to the ** 38 CRS 6-22-103 because it does not state details of work to be done (does show on the signed *****, but not in detail), schedules, and estimated costs. (***** emailed the second page to the Scope (backside) 3/12/24) and we have a hard copy of the contract.
  *** states work did not begin until 10/11/23, but that was contingent on weather and supply chain that HGRC had no control over.   Supply chain was delayed many months due to multiple storms in multiple states and the major hailstorm in ********* 
  There is no skylight on the Scope, but we did tarp the skylight.  We did send an invoice 1/11/24 Invoice 1409 with the skylight, but it was removed on Invoice 1483 that was sent to ***.  She did tell ********, verbally, she had found another company to install the new skylight.  She only wanted us to do the roof and gutters.  The skylight company had not received the skylight in a timely manner so she had us tarp the damaged skylight again after we had completed the roof. 
  Charges for High Roof $480.08, $1,314.43 Removed two High Roof charges $92.82, $297. Do not know if this is an issue JUST ASKING *****.
  Invoices were updated because *** continued to change what she wanted HGRC to perform.  Per an email with the *** of HGRC *** and HGRC agreed to mutually terminate the contract once the gutters were complete, which at a later date, *** stated she would have someone else do the gutters.  
  *** states she would not sign the Termination Agreement sent to her by the *** because it would erase all proof of falsified invoices and she would be silenced.  
  HGRC sends all invoices through their company software platform that records all the information sent to their customers and emails are sent through HGRCs company software platform and their business email, which is all documented as well.  
  She states HGRC overcharged her $1,000 multiple times and one overcharge of $8,000.  HGRC provides a line-by-line detailed invoice that maps directly back to the insurance claim.  It would be helpful if *** clarified what charges she has found and HGRC would be happy to correct, but to-date, we do not see those incorrect charges.
  *** implies there were veiled threats through communication, but the communication through the emails is very cordial and supportive to **** requests to complete the roof only and mutually agreed by HGRC and *** to terminate the contract, and that it was best for everyone.
  *** states that State Farm refutes the P&O.  I believe she means O&P.  As State Farm explained to ********, they often do not pay O&P if we do not have multiple trades and it depends on the individual manager overseeing that group of claims people.  The particular claims person ******** spoke to shared HGRC would not be receiving O&P because *** had stated HGRC would only be doing roof and gutters.  HGRC never disputed that.  That is State Farms process.
  HGRC shared with *** as soon as the Termination of Agreement is signed, HGRC will send the warranty.  HGRC continues to act in good faith and hopes to have a response from *** soon as there has been no response to HGRCs multiple outreach to ***. We will be mailing the return payment of  $787.31 via certified mail and the warranty has been uploaded with this response.

  Customer response

  06/16/2024

   
  Complaint: 21754009
  
  I am rejecting this response because:

  While the roofing company maintains the validity of the "scope" signed, it does not comply with SB-38/CRS 6-22-103.  Multiple claims made by this company are false and fabricated.  There were no approximate dates or schedules of work to be completed, no estimate of costs, no lists of materials necessary to complete all the roofing services listed.  There is no statement on the scope indicating a trust for money paid when either 100% of materials are on-site or a significant portion of the work was completed.  Tarping the broken skylight doesn't count.  The company's scope clearly states that roofing services include the warranty.  This will not be signed as it contains more forfeiture of consumer rights and unacceptable terms (loss of payment for attorney fees in any legal action when the scope clearly states otherwise).  The scope does not indicate the insurer for provision of liability insurance. 

  The company states falsely that the skylight was removed from the invoice paid by property owner.  Invoice #**** includes both labor and skylight.  That is attached here.  Invoice #**** was dated March 15 but was never sent or received.  It was only included as an attachment to the BBB response dated June 10,2024.  This is a blatant falsification of fact.  Also included on #**** were a myriad of other double charges and total charge for gutters that were never scheduled or installed.   

  The termination agreement gave up all ability to reference and misdeeds of this company.  It will never be signed. 

  The continued insistence State Farm denied any payments is false.  They paid me the amounts for O&P and company has been paid with all charges connected to the install of the roof but not the other "roofing services" as listed in the scope.
  Continual reference to the "contract" is a stretch. The document labeled "contract" remains unsigned by either party.  It is blank. 

  I have yet to receive any money returned for the skylight, never ordered by the contractor and never installed.

  There was never any written or signed document mentioning a the requirements of a signature giving up all consumer and legal rights before receiving.  When this company says in their scope they are abiding by Colorado laws, that is false.  Saying in the scope that any dispute arising between parties, the prevailing party is entitled to attorney fees/costs and then requires a signature giving up this right in order to get the warranty is fraudulent.

  When it would have been easier to correct mistakes and return money taken fraudulently would have been easier, this company chooses the most difficult path.

  Refusing multiple contacts?  Simply not true.  I did not receive any contact from the owners until Mar 12.  Any I received an invitation to come in and talk three hours prior to the company posting the response to this complaint.  False. 
  
  Sincerely,
  
  *********************

  

  Business response

  06/20/2024

  We have handed this off to our attorney and will respond when the matter has been resolved. 

  Customer response

  06/20/2024

   
  Complaint: 21754009
  
  I am rejecting this response because:
  Turning over this matter to an attorney resolves nothing.  ************ has done all they can to cover-up their mistakes, make false statements about everything from the unenforceable nature of their so-called contract, their inability to create an honest and accurate invoice, to continually providing documents to sign in order to get any of the things due me.  Signing any of these documents would take away all or most of my ability to take any action against the company, hide all of their missteps, and silence me. 

  ************, despite saying otherwise, had done nothing to correct their wrong-doings.  I have received nothing.  

  I now have five things this company owes me:

  1.  5-yr Warranty (without having to sign saying I am not entitled to attorney fees) from HGR as promised in document they call a "contract"

  2.  Return of money ($787.31) for skylight never ordered and never installed

  3.  Waiver of any and all liens on my property from this company's failure to meet their financial (or any other) obligations or from this company.

  4.  Correction of workmanship negligence ($902, pics already provided).  OR payment of $1,689.31

  5.  Manufacturer's warranty

   

  The roof has been paid in full and more than amount owed was taken and not returned.  This is a bad-faith company and needs to provide the things promised and obligated to provide, the common things provided when a roof is installed.  They need to make things right instead of changing the game at every turn and making excuses and never having had the intent to do the right thing.  

  Sincerely,
  
  *********************

  

  Business response

  06/24/2024

  Better Business Bureau:

  ********************* hired Home Grown Roofing and Contracting to complete roof, gutters and paint/stain. After several attempts to work with ********************* we agreed to cancel the gutters and paint/stain. We were paid $787.31 over the amount of the roof installation which was to be used towards materials for gutters, per *******'s request (email attached). We purchased the gutter material, but were requested to cancel after, which we still agreed to return the $787.31 with a signed termination agreement releasing the remaining work to be performed. We have offered to send the lien release, warranty and refund. The photos of the siding and gutters Ms. *** has provided has nothing to do with any work Home Grown Roofing and Contracting.l completed, which was roof only. We have attached the final inspection results from **************** showing that the roof had passed February 6th. The pictures of the siding and the gutters were pre-existing and not work that our company has performed.  ********************* has been paid by her Insurance to have the siding and gutters repaired.

  As agreed we will refund the $787.31, provide a 5 year craftsmanship warranty and a lien release with a termination agreement for the gutters and paint/stain. 

   

  Attached is the Jefferson County inspection results. A copy of the signed scope agreement and emails showing the request for credit for gutters prior to wanting guests cancelled. 

  Customer response

  07/15/2024

  This process is, for me, confusing.  While on June 20  (or June 21) HGR says they have handed this off to an attorney and will respond "when the matter is resolved."   Yet they did respond, repeating with same nonsense as prior.  Do I get the opportunity to respond now?  I don't see that as an option.  Perfectly ok by me as they also sent an email to me saying my file had been turned over to thei attorney and the only communication I was to have with them was through their attorney.  Of course, I never heard from any attorney.  Just one of many mistruths, twisting of facts, and bullying.  I had previously indicated that I would not be signing any of their documents.  They will return nothing to me (money for work not completed, warranties, waiver of liens) without signing their documents.  All are harmful to me.  There is nothing I have to arbitrate.  I owe them nothing and will not risk coming away with nothing as the final result.  And now they are saying that damages were pre-existing.  Absolutely not the case.  I am rejecting BINDING arbitration.  My attorney says I have a strong case and I won't risk my ability to speak out against this company.  That is my only weapon against them unless I spend money for legal action- something I continue to consider.  Why would I arbitrate with someone that lies and twists the facts?  I am the only one that has anything to lose.  I will send back the rejection of this and you are welcome to close this.  They have never admitted to or agreed to do one single thing to make this right.  Even the termination agreement (if signed) says this document is the final word and I would receive $787.31.  Everything is settled and nothing else exists in this case after Jan 1.  All overcharges on invoices, the skylight, everything goes away.  Even though they say on this site that if signed they will return money, give warranties, and lien waiver.  Not what happens if I sign.  Everything has been pointed out to them over and over yet they acknowledge nothing.  As far as I'm concerned, this can be closed AND UNRESOLVED.  Publish everything.  The idea that this company can continue with their AAA+ rating is ludicrous.  

• Initial Complaint

  12/08/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We signed a contract for roof, gutters and garage replacement for $85,567.12 on July 15th, 2023 with an estimated work schedule of 5 business days from first day of work, which happened on October 24th. The contractor refuses to work on the garage door saying that we were lied to from one of his project managers. However, we never received an amendment to the contract to remove garage doors and provide a new quote for the updated scope of work. On October 29th the roofer caused water damage in both our main living ares and basement due to incorrect installation. It took the contractor until November 19th to poorly repair it. Meanwhile roof installation was slowly advancing, with no schedule unless promoted by us time and time again. We show over a month worth of emails of us asking for a schedule, revised contract, revised invoice and completion date. In these emails we were accused of fraud, though we paid them $40K a month before any work had started. Roof and gutters were partially completed December 7th. On December 6th we received revised invoice of $84,937.80 including a discount of $5,146.88 for the issues mentioned above. On December 7th, after final walkthrough contractor mention he would retract his discount and charge for the upgrades after we stated we wanted to continue communicating via email. On December 8th we received a revised final invoice for $91,673.48 which charged us for upgrading we never received amended contract to incorporate them to the scope. Additionally contractor did not take out the amount to be paid for the garage door stating they were not included in the insurance paperwork though we have a signed contract with him to replace them. We want for the additional charges of upgrades to be removed, for garage doors replacement to be removed from the total price, and compensation for the negligence of schedule, poor management of work and trades and for quality of trade in addition to reduction in price for uncompleted punchlist items

  Customer response

  12/11/2023

  1. We are still waiting of your response on the BBB on a potential resolution. Your PM texting us the same day that you would like to do work is a step in the right direction but it's not providing a schedule for us all to understand as to when the punch list items will be addressed. ******* last email should have provided a schedule as to when these items could be addressed versus just stating next week with no timeline or reasonable expectation on when these items will be completed. Given the inconstancy of the quality of work and many incidents of subs coming over without Home Grown's knowledge of them being scheduled to arrive or having any oversight of the subs by having a PM onsite, we ask that that we do business in a professional manner and provide clear and concise timelines.  As a reminder we work both from home, this has been and still does impact our jobs on a daily basis when we need to rush out of meetings to go let contractors in without a days notice. 

  2. Please see the revised punch list items where issues that were stated were done are not fixed and additional items that were not noted during the final walk through. We need a schedule on when these items will be corrected.

  3. As we have filed a claim with the BBB your proposed resolution should also be communicated via their official channel for us to agree upon and/or proceed with formal mediation. 

  4. We would like to see the final invoice to be revised to $75,000.00, we both feel that this is fair after this entire ordeal, and we await your response. 

  Customer response

  12/11/2023

  1. We are still waiting of your response on the BBB on a potential resolution. Your PM texting us the same day that you would like to do work is a step in the right direction but it's not providing a schedule for us all to understand as to when the punch list items will be addressed. ******* last email should have provided a schedule as to when these items could be addressed versus just stating next week with no timeline or reasonable expectation on when these items will be completed. Given the inconstancy of the quality of work and many incidents of subs coming over without Home Grown's knowledge of them being scheduled to arrive or having any oversight of the subs by having a PM onsite, we ask that that we do business in a professional manner and provide clear and concise timelines.  As a reminder we work both from home, this has been and still does impact our jobs on a daily basis when we need to rush out of meetings to go let contractors in without a days notice. 

  2. Please see the revised punch list items where issues that were stated were done are not fixed and additional items that were not noted during the final walk through. We need a schedule on when these items will be corrected.

  3. As we have filed a claim with the BBB your proposed resolution should also be communicated via their official channel for us to agree upon and/or proceed with formal mediation. 

  4. We would like to see the final invoice to be revised to $75,000.00, we both feel that this is fair after this entire ordeal, and we await your response. 

  

  Business response

  12/11/2023

  The client complaint is in quotations 

  We signed a contract for roof, gutters and garage replacement for $85,567.12 on July 15th, 2023 with an estimated work schedule of 5 business days from first day of work, which happened on October 24th

  
  We appreciate you bringing your concerns to us and we understand that you are upset. As a company, we wanted to help as many people as we could this year and did not do enough due diligence when hiring project managers. We terminated the project managers and picked up a large number of mismanaged projects that were left behind. We made several attempts to contact you after signing and were unable to reach the client until September 15th. We have been working on the claim from the time you signed and this activity is documented in our system.
  I met with ************************************* and ***************************** on October 14th and we began work on the roof on October 24th. Since our first meeting, the client has been making attempts to not have to pay their deductible. I informed them that we do the insurance work for the insurance proceeds and their deductible is an agreement that they made with their insurance at the time of signing for their policy. I also informed them that our contract is for the full amount on the insurance estimate and all supplements. This is no different from everything that it states in our contracts. From this moment on, the communication became combative and my entire team has had to work under duress this entire time. ************************** has gone as far as to scream at me, the crew, and a 67 year old woman they asked to be assigned to their project.

  
  The contractor refuses to work on the garage door saying that we were lied to from one of his project managers.However, we never received an amendment to the contract to remove garage doors and provide a new quote for the updated scope of work. 

  
  We have not and do not refuse.We would like to paint the garage door (line item 25)  and will make this  a part of our punch list and invoice. We will not send amendments because there are none and we would like to continue to fulfill our contractual obligations, as is.

  
  On October 29th the roofer caused water damage in both our main living ares and basement due to incorrect installation. It took the contractor until November 19th to poorly repair it.

  
  We had to work according to a strict schedule stated in your emails. We also paid for the repairs out of pocket to be able to get them done in a timely fashion rather than filing the claim through our insurance, which could have taken months. We even fixed areas that had existing damages to be cooperative. We are happy to do a walkthrough of the interior repairs and will complete them to your satisfaction.
  

  Meanwhile roof installation was slowly advancing, with no schedule unless promoted by us time and time again. We show over a month worth of emails of us asking for a schedule, revised contract, revised invoice and completion date

  
  We have a limited team and are dealing with delays beyond our control. We have, and continue to give our best projected schedules and are being held to them at the highest standard. 

  
  In these emails we were accused of fraud, though we paid them $40K a month before any work had started

  
  Trying to get us to bill the insurance for the full amount and misappropriate the funds from the claim is insurance fraud. Multiple people in my company are witness to the clients verbally claiming ownership of the insurance funds. Special order materials require a deposit, because they have to be shipped from the manufacturer and we are not able to return them. Even more, we have completed our contractual obligations without even being confident we would receive final payment from the clients. 

  
  Roof and gutters were partially completed December 7th. On December 6th we received revised invoice of $84,937.80 including a discount of $5,146.88 for the issues mentioned above. On December 7th, after final walkthrough contractor mention he would retract his discount and charge for the upgrades after we stated we wanted to continue communicating via email 

  Roof and gutters are complete except for the punch list items. 
  I did a walkthrough with the client on 12/07/23, to prepare a punch list and plan to close out the job. It was at this time I was told that I was not allowed to continue performing the work. We sent the original invoice to show what we were willing to accept at the time and the client chose not to accept it. 
  We have submitted a line item for line item estimate for the remaining balance on the claim. Six inch gutters were demanded verbally, but never put in writing. All other items being invoiced are on the contract. Per the client's request, I will remove the gutter upgrade and resubmit for all work that we are contractually bound to. We will not break this contract and any discounts given will be forwarded to the insurance. Any deviations from this is unethical and we will not proceed with them. The client stated themselves via email Now the work is complete and what is actually on the contract is what is due
  We have submitted all the requested information along with an updated invoice and copies of the contracts. Please let us know when we are welcome to come complete the punchlist and close out the claim.
  When the project is complete, and we receive final payment, all the work will be under warranty. At that time, we are willing to send your family to a nice dinner and pay for a hotel to get away for 2 nights to make amends for our differences.
  

  
  

  Customer response

  12/12/2023

   
  Complaint: 20981875
  
  I am rejecting this response because:

  1. Home Grown's response makes multiple false statements, and we are still not provided with a timeline or any response to the additional punch list items that were overlooked that I had sent to the company 12/11/23. This is extremely unprofessional behavior.

  2. We would like to reiterate that we would like to see a revised invoice for a total of $75,000.00 for us to pay in order to resolve this compliant, for the punch list items to be scheduled to be completed and for this schedule to be provided to us before work is to happen. 

  3. Home Grown's response is in quotations: 
  
  "We made several attempts to contact you after signing and were unable to reach the client until September 15th. We have been working on the claim from the time you signed and this activity is documented in our system." I have text messages with a Home Grown project manager starting 7/3/2023-9/22/2023 and a check was made out and cashed to Home Grown in September. This statement above is FALSE.

  
  "I met with ************************************* and ***************************** on October 14th and we began work on the roof on October 24th. Since our first meeting, the client has been making attempts to not have to pay their deductible. I informed them that we do the insurance work for the insurance proceeds and their deductible is an agreement that they made with their insurance at the time of signing for their policy. I also informed them that our contract is for the full amount on the insurance estimate and all supplements. This is no different from everything that it states in our contracts. From this moment on, the communication became combative and my entire team has had to work under duress this entire time. ************************** has gone as far as to scream at me, the crew, and a 67 year old woman they asked to be assigned to their project."

  FALSE STATEMENT. Please ask your Project Manager ******** if we had let her into our house and fed her as well as let you in to go over our contract with Home Grown multiple times where we spoke about the contract where you made false promises to provide a revised contract, a schedule and a revised invoice where we spoke that you would revise it to just the amount of work that your company is actually doing versus the entire USAA estimate which included repairs on my windows, decking, fire pit, daughters playhouse which you were tracking as money owed to you thought you were not touching any of that. Read your contract signed 7/15/2023 where the scope includes repair by replacement for roof, gutters, and garages doors. After several occurrences where workers showed up to do work and Home Grown had no project oversight, didn't have material for said workers to do that work and even to this day the punch list items cannot be completed without more ordering more material, my anger is warranted. The poor management of this project has had you call Tefute for 4 separate material orders where no one from your company inspected the material and even now there is not enough material to finish the job correctly. ************************* promised a 5 business day work schedule and gave his word and text and we are now at 5 months since singed contract with no end date in sight, again our aggravation over this whole ordeal is warranted. 
  
  "We have not and do not refuse. We would like to paint the garage door (line item 25)  and will make this a part of our punch list and invoice. We will not send amendments because there are none and we would like to continue to fulfill our contractual obligations, as is."

  A contract change must be agreed upon by BOTH parties read your contract that we signed with Home Grown. We also are beyond waiting for Home Grown to work on anything that is not amended into the contract due to the risk of waiting another 5 months for it to be completed for again a job that should have taken 5 business days and 3 more for the gutters, it is now 12/12/2023 and both the roof and gutters have issues still. 
  
  "We had to work according to a strict schedule stated in your emails. We also paid for the repairs out of pocket to be able to get them done in a timely fashion rather than filing the claim through our insurance, which could have taken months. We even fixed areas that had existing damages to be cooperative. We are happy to do a walkthrough of the interior repairs and will complete them to your satisfaction."

  Home Grown never provided a schedule to this day FALSE STATEMENT. We provided a schedule because of your companies consistent incompetencies which still wasn't finished in time and has issues as well due to little project manager oversight and inexperience with the type of work. I am still cleaning up drywall dust, faulty plugs, damaged window ledges, etc. but these are items I chose not to add to the punch list items so that more damage cannot be caused to the interior of my house. 
  
  "We have a limited team and are dealing with delays beyond our control. We have, and continue to give our best projected schedules and are being held to them at the highest standard."

  Show me a schedule provided by Home Grown other than one text we got from your subcontractor's subcontractor because my wife can speak Spanish. FALSE STATEMENT.
  
  "Trying to get us to bill the insurance for the full amount and misappropriate the funds from the claim is insurance fraud. Multiple people in my company are witness to the clients verbally claiming ownership of the insurance funds. Special order materials require a deposit, because they have to be shipped from the manufacturer and we are not able to return them. Even more, we have completed our contractual obligations without even being confident we would receive final payment from the clients."
  

  FALSE STATEMENT. I spoke with my insurance, and I pay my insurance so when they release funds to me, they even stated those are MY funds to pay for the insurance claim. Home Grown is not done with this claim by any means, please review your photos that you took where I am missing panels by my skylight, the revised punch list I have sent you yesterday, still no schedule on when anything will be done, etc. Your special-order material have been ordered 4 times already and you workers yesterday stated they have no material in order to finish the punch list items. Extremely unprofessional and poor management of materials, that is on you.

  "Roof and gutters are complete except for the punch list items. 
  I did a walkthrough with the client on 12/07/23, to prepare a punch list and plan to close out the job. It was at this time I was told that I was not allowed to continue performing the work. We sent the original invoice to show what we were willing to accept at the time and the client chose not to accept it."

  FALSE STATEMENT, you removed your "discount" after I told you I would be in contact with you via email and that I didn't want to wait another 5 months for work to happen with your company and I even caught you on my ring camera zooming back afterward where your project manager had to console you in order to not have you come back to try to argue. Your unprofessional behavior knows no bounds. When a project is completed that means ALL of the punch list items have been addressed in order for final payment to go through.

  "We have submitted all the requested information along with an updated invoice and copies of the contracts. Please let us know when we are welcome to come complete the punchlist and close out the claim.
  When the project is complete, and we receive final payment, all the work will be under warranty. At that time, we are willing to send your family to a nice dinner and pay for a hotel to get away for 2 nights to make amends for our differences."

  FALSE STATEMENT, we still don't have a schedule in order to approve to even have your crews out, they don't have enough material to finish the work which someone from Home Grown should have known but further evidence of unprofessionalism and poor management, there is no acknowledgement of the updated punch list I had sent to you yesterday, and we reject your offer of a stay anywhere as you had rejected to pay for our dog while you fumigated our house due to a massive leak your company created. You went as far to say not to contact you and to only communicate with your project manager from then on but we are the combative ones? Did we make false promises tiem adn tiome again? Did we not pay you $40,000.00 before any work was even started? Did we not hang a sign outside our house for 90 days to promote your business and yet do I receive any incentive for doing so and I even have you stating you will not replace my garage doors though I have a signed contract stating you will? I wouldn't treat any other person the way you have treated me and my family through this whole ordeal but I am still about being fair to pay you another $35,000.00 on top of the $40,000.00 you have already cashed to call it even. 

  Please think it over, I am only trying to be fair, that other insurance money will be used on my windows, fascia, playset, fire pit, decking caps and all the other items you and your crews are not doing work on, as it should be. I am not robbing you of any money that you are not entitled to, we believe this fair. Let's stop the unprofessional behavior and get back to a customer and company relationship in order to close this out together. I want to pay you and I want this project to finally end, does this make sense to you?
  
  Sincerely,
  
  *************************************

  Customer response

  12/14/2023

  The contractor has not responded to our negotiation efforts, but rather went directly to the insurance claiming that work was completed and requesting for release of funds for a total payment of $99,133.56K. 

  Work is not completed as also confirmed in their message reply on this on this platform on December 11th, yet they are stating to the insurance that work was completed on 12/13/2023 - attached documentation sent to the insurance which a clear attempt of fraud.

  They still have open items for roof and gutters that need to be addressed as stated on December 11th. They have not provided a clear schedule of when they will perform this work nor have they shown receipt of materials ordered in order to perform the work either via email, text message or on this platform in order to close this claim. Additionally, the amount they are asking for is inclusive of all work as per the insurance estimate. We would like to reiterate that Home Grown is not performing all work listed. The contract we signed that was never revised, and if it was, it was never signed off my both parties and therefore invalid, which once again states replacements of roof, gutters and garage doors.  

  We are willing to pay the contracted price of $85,567.12 with the reduction of the undelivered work for 2 garage doors, punch-list items for the uncompleted and incorrect work, in addition with liquidating damages for a 6 months procedure that was stated via text message from **************** was only going to take 5 business days as per the word given by his project manager. 

  We want for this claim to be closed with status UNRESOLVED. We will then decide what our next steps are. 

   

  

  Business response

  12/22/2023

  We have email communication back and forth with the *********** to resolve this matter. We are going to settle for a lower cost, resubmit a new contract, and close out the punchlist before December 31st. They have agreed to close out this claim satisfactorily. We appreciate their efforts to work with us and are glad that we could come to a resolution.

• Initial Complaint

  03/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  He did a roof inspection when I bought the house and missed three different spots where the roof leaks. These were misses hes admitted to by not looking at the home report and not doing a perimeter inspection. He says he will only fix one spot and will cost me thousands. He will not set a date to make the situation right. We keep going back and forth, but I want my roof fixed in the spots he missed. Its not my responsibility to pay for his misses.

  Customer response

  03/15/2023

  This can be closed.  The business said they would make the repairs 
  

  
  

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