ComplaintsforWebb Chevrolet Buick of Cortez
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Complaint Details
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Initial Complaint
09/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
see attached I took our 2011 Chevrolet Impala into Webb to repair. It was making a squeaking noise (still is)! I was told it needed a new wheel hub. I told them to replace it and test drive to see if squeak. They said squeak was gone. After a day or two I noticed it was still squeaking. They told me to bring it back. They had to replace the other wheel hub! Another 575.25! It is still squeaking! My wife & I are elderly on fix income!! We can't afford to throw away this kind of money without a positive result! This is the main reason for our complaint!Business response
09/07/2023
Thank you for reaching out. We want to make sure that the customer is taken care of. We have been in business for almost 100 years and have worked very hard as a family to make sure that our customers are taken care of. We have reached out to the customer for us to inspect the issue for free and figure out if there is any other issues with the vehicle. We have not been able to get a hold of them but have left messages with them as well as their daughter that we need to look at the vehicle again to figure out why the vehicle is making noises again. If in fact the work we did was not necessary we will work with to customer to come to a good resolution. The customer is welcome to bring the vehicle in for further diagnostics at there convenience and we will make time for them. We are sorry the customer feels that this would have not happened with the prior ownership. The fact of the matter is that the staff is the same people. they are wonderful and work hard to ensure the customer is taken care of. In this case the only way to ensure that we resolve the concern correctly is to get he vehicle back in. As soon as the customer does that we will jump right on it and work to make sure they are satisficed with the results.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.