Additional Information for Outstanding Maltipoos

In April 2021, BBB Serving New Mexico and Southwest Colorado investigated Outstanding Maltipoos business practices. This investigation was prompted by complaints and Scam Tracker report.

Consumers have alleged the following through BBB complaints and Scam Tracker: 
- This was what seemed like a very legitimate dog breeder, their website was active and interactive. They even updated their website to show some dogs this sold other dogs as reserved there were testimonies their website was very believable to be legitimate. The individual did pretty good at remaining in constant communication with me although it was only ever by text and email they never answered any phone calls from me. They wrote me a contract before making any payments and all of the logos on the contract seemed very legitimate if you went to those websites they matched the websites logo. They agreed to do half payments for the puppy and then complete the payment upon delivery, they use COVID-19 as a reason why you could not do any in person pick ups. They are also working with a shipping agency called citizen shippers who also had a very well created website, turns out they spoofed an actual shipping companies website which made it all seem more legitimate, the breeder and shipping agency were in cohorts and both stayed in communication with me the whole time and were constantly talking back-and-forth until I told him I would not pay anymore and wanted the guaranteed refund money that they had said I would get. As soon as I told them I was done and wanted my money back and I would find a dog somewhere else both are now unreachable and will not reply to any form of communication. The dog breeder even agreed to pay some of the shipping costs, which helped to make it seem legitimate but they were in cohorts with the shipping agency.
- I purchased a puppy from this website and paid $950 plus another $500. They asked me for another $500 for which I refused. They said the would refund my money by submitting my online banking info (which I did not). Transactions started 6/12. They said refund will be 3-5 business days. Today is day 5. I have contacted and filed a report with our local police and our Attorney General. I just want my money back.
- This bogus company scammed my daughter out of $1000.00. They said an apple pay $500.00 deposit didn't go through-which it had. Then told her to cancel it and do a Zelle payment. They then tried to get another $1200 through a bigus pet delivery service. We showed up at the airport and left heart broken with an empty pet carrier.

In April, 2021, BBB checked the website https://outstandingmaltipoos.com to determine when it was created. The website was created on December 24, 2020. 

During the course of our investigation, BBB found this business is not located at the reported address in Cortez, CO. BBB is unable to verify the true location of this business. 

BBB attempted to contact Outstanding Maltipoos via postal mail asking the following:
- Provide a copy of your return policy.
- Provide a copy of your shipping policy.
- What shipping company does Outstanding Maltipoos use?
- Provide your AKC registration information.
- What two licensed veterinarians does Outstanding Maltipoos use?
- Provide a copy of your MALTIPOO Puppy Health Guarantee.

To date, BBB has not received a response from Outstanding Maltipoos.

Based on the information detailed above, BBB cannot state with confidence that we have a clear understanding of the business.

Should you have difficulty with a purchase, immediately contact your payment provider such as your credit card company, your bank, electronic draft company, prepaid card, etc. Filing a dispute is time sensitive and should not be delayed.

You may also want to file a complaint with the Federal Trade Commission and/or the Federal Bureau of Investigation Internet Crime Complaint Center. Consumers can also contact their local Attorney General’s office. BBB also suggests consumers file BBB Scam Tracker Reports.

Additionally, you can view this article for more information on online pet purchases.