ComplaintsforCortez RV Resort, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On September 6 th I went to R journey and paid for a month stay at the RV park . I told the RV resort employee . ( a younger brunette female with long hair ) I can’t remember her name . But I told her that I wasn’t sure when I would be able to move my camper exactly ! She assured me that they would start my month when I arrived with my camper . I paid $650.00 . Around two weeks later I believe on September 22 I returned and was told by the same female that they would be closing their RV park for a winter on October 15 so there where there was no longer a month. For me to have my RV there so I asked for a refund and she told me she wasn’t allowed to do refunds, I asked for her managers phone number and she refused to give it to me. I went in there several times trying to talk to somebody else and had no luck. I still have not been refunded my money and nobody has gotten back to me on it I’ve made multiple calls left my phone number, my email address and nothing.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.