Business ProfileforKuskie's Sinclair Oil & Repair

After 13 years of loyalty to this company, ******* ***** has finally called it quits.  When we first started our customer relationship with Kuskie oil the owner was amazing!  He was a GREAT and HONORABLE man.  2-3 years ago he died. Immediately there after boy did things change!!  We were run out of Propane within 2 months after his death (NEVER happened on his watch).  His son rick (?) eventually delivered to us (after the outage fried the mother board on our furnace, (which WE paid for.) and promised us we would "NEVER run dry again". Since then we had to call them every month to make sure they delivered. Today we ran out of heat.  Didn't know why as we had sent them $200 March 1st, and 300-500 in January.  We were "on their route" so I didn't worry.  After fighting with the furnace I went out and checked the tank...sure enough...dry.  I called and told them at 12:45 pm.  They asked when they would receive a payment and I responded "this month, same as last month, and always" At 4:30 my wife called to see when they would be here.  Susan informed her they would not be here but maybe tomorrow if we pay 1/2 up front.  WTH? I called to bring to thier attention we haven't had a problem in 13 YEARS!!  I was told they are "changing policy" and this is what they do now!  We were  NEVER even called OR notified!!  They just left us to run out of heat!  Susan said "we have notes we tried to call you ?????? Nope, no call, no message, nothing.  I advised her they are running this business into the ground that Butch had worked and dedicated his life too!! We NO LONGER recommend Kuskie oil to ANYONE and ABSOLUTELY recommend **** ******** or ********* ****** ** ** if you don't wish to be left out in the cold!!! Susan, when your family is starving and wishing they had beef or bacon, I will remember....and I will feed them. sleep well.