ComplaintsforAcacia Counseling
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Complaint Details
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Initial Complaint
11/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
To Whom it Concerns I was a client with ACACIA Counseling in 2014. I was forced into two treatment classes being notified I was to take Level 2 Drug and Alcohol treatment. Recently I was requested by Department of Motor Vehicles to provide evidence I had taken 24 hours of treatment which I have a receipt for, please see attachment. I have completed 26 hours of level 2 Drug and Alcohol classes and completed successfully. When I contacted ACACIA the secretary was extremely rude and informed me they would send me a DRS confirming my request. I was sent a DRS grouping together my two courses which is a false DRS as what is provided by ACACIA isn't matching what I kept a receipt from in 2015. My DRS is a forgery and when I confronted ACACIA about the mistake was informed that a supervisor was out of the office for an undetermined amount of time and they would refuse to fix the mistake and provide me with an accurate DRS while also attempting to use the Police as leverage to keep me quiet. I have attached the receipt in addition to the fake DRS grouping together my two courses. This is a serious matter as I have been dismissed from probation over a decade ago and have on record a fake DRS in addition to a "treatment" facility that is uncooperative and hostile towards its clients for holding them responsible. I paid nearly $700.00 for this course and if I do not provide the DMV with a DRS matching my receipt will I lose my license as they do not take anything but a DRS. Thank You ******* ****Customer response
11/23/2021
Dear BBB,
My complaint has been resolved
Thank You
******* ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.