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            Business ProfileVitality Holdings LLC

            Athletic Apparel

            Contact Information

            Denver, CO 80202

            Visit Website

            Customer Reviews

            1.33/5

            Average of 12 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            16 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            Denver, CO 80202
            BBB File Opened:
            5/21/2020
            Years in Business:
            6
            Business Started:
            7/31/2018
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Balance Athletica, LLC
            Business Management
            • Ms. Taylor Dilk, CEO/Owner
            • Mr. Steve Dilk, COO
            • Ms. Audra Gardner, Customer Service Manager
            Contact Information

            Principal

            • Ms. Taylor Dilk, CEO/Owner

            Customer Contact

            • Mr. Brandon Newey
            • Ms. Audra Gardner, Customer Service Manager
            Read More Business Details and See Alerts

            Customer Complaints

            16 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/31/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I am being double charged for items I returned and I am still being charged in shop pay for items they charged me full price for in my bank account already. I have returned all items and they issued a **** refund when I should have been given a ****** refund. I have been reaching out for weeks and no help.
            Read More
            Read 15 More Complaints

            Customer Reviews

            12 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            kayla t

            07/10/2024

            TERRIBLE customer service. I purchased a large order ($500+) on April 25th. The order was never delivered, and it was sent back to sender. I emailed them for a replacement order which they shipped out and I received. Unfortunately, many items did not fit and I returned them. Because this was a replacement order with a separate order number and I was not charged, I did not receive a refund when submitting the return and sending it back. I reached out to customer service and **** was assisting me. **** ensured me everything was being handled and would be rectified soon. This was June 13th. Since then, I have asked for updates multiple times and submitted new messages to the support team and I can't get a response. It has been over a month since hearing anything from them. It has been two months with no refund. It is absolutely ridiculous, I just want my money back.

            Vitality Holdings LLC Response

            07/11/2024

            Thank you for bringing this matter to our attention. We deeply apologize for the inconvenience and frustration you've experienced with our service. We understand how important it is to receive timely assistance and a prompt resolution. We are currently reviewing your case and will ensure it is given the highest priority. Our team is working diligently to rectify this situation and ensure you receive your refund as quickly as possible.
            We appreciate your patience. Please expect an update within the next 12 hours. Once again, we apologize for any inconvenience caused and thank you for your understanding.
            Read 11 More Customer Reviews

            Local BBB

            BBB Great West + Pacific

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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