Business ProfileforChampa Auto Repair & Collision Center

I had my car brought in to Champa for repairs (1/12/24) and provided my warranty information following the diagnostic test (1/22/24). I also followed up multiple times with the shop about filing a claim with my warranty after performing the diagnostic test and before performing repairs (1/22/24, 1/24/24, 1/26/24, and 1/30/24). The shop failed to file the claim with my warranty prior to repairs (filed 2/2/24) and therefore the warranty company would not cover the full repairs. The warranty company stated that had proper procedures been followed on the auto repair shops end, all repairs would have been covered by my warranty. I do not think I should have to pay for the remaining costs since the reason they were not covered was due to the auto shops failure to properly file the claim. The auto shop claimed the additional charges would not have been covered, however my warranty shows that they would have been, the warranty company just wanted to send someone out to confirm the issues. Additionally, the head mechanic, **, was extremely verbally aggressive towards me when I came in to discuss the matter, yelling and screaming that I wasnt getting my car back until it was paid for, making me feel very unsafe.