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Find a Location

Lionz Den Garage has 1 locations, listed below.

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    Business ProfileforLionz Den Garage

    Auto Repairs

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Lionz Den Garage provides Automotive Repair Services.

    Products & Services

    Transmission, Changing Tires, Auto Repair, Auto

    Business Details

    Location of This Business
    8201 E Pacific Pl Ste 504, Denver, CO 80231-3215
    BBB File Opened:
    6/21/2019
    Years in Business:
    7
    Business Started:
    12/22/2016
    Business Incorporated:
    12/22/2016
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    Closed
    T:
    10:00 AM - 7:00 PM
    W:
    10:00 AM - 7:00 PM
    Th:
    10:00 AM - 7:00 PM
    F:
    10:00 AM - 6:00 PM
    Sa:
    9:00 AM - 5:00 PM
    Su:
    11:00 AM - 4:30 PM
    Business Management
    • Mr. Arthur L Humphrey Jr., Owner
    Contact Information

    Principal

    • Mr. Arthur L Humphrey Jr., Owner

    Customer Contact

    • Mr. Arthur L Humphrey Jr., Owner
    Additional Contact Information

    Website Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/29/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I dropped my car off on 1/20/24 to be inspected. He sent me the diagnostic 1/21/24. On 2/2 he sent a form to fill out for a payment plan to see if I qualified, it was denied 2/5, he let me know he would set up a payment plan with me directly and let me know I needed to make a down payment and pay the diagnostic fee, & that Id have to pay ********* 2 wks and he would hold on to the car until majority was paid off. On 2/6 I agreed. I called 2/9 but he was unavailable so i sent him a msg saying that I would send him $600 and asked if he could work something out to where I could drive the car while paying it off & he said we might be able to work something out. 2/9 I asked how long itd take to get fixed & he said hed let me know when he got to the shop & would tell me how much $600 would cover in parts. Then he told once he got started, itd be a day or 2 to be completed. 2/9 he also let me know that Id have to pay $1k up front because it was $2k total. I agreed. I paid $500 2/15, $400 2/16, $200 2/23. 3/8 I asked for an ETA with no response. 3/12 my GF called to ask for ************** couldnt give her one. Then he messaged me saying the part he needed would be in 3/15 & that it would be finished a few days from 3/15 and that I would need to pay in full when it was finished, even though the agreement was that I could pay every 2 wks. 3/26 i asked for an update and asked if it would be ready and if not, Id come get the car and a refund. 4/2 he msg me back saying stop asking for updates, you need to be up here today, you will be charged a storage fee if you want the car, its torn down & in process and there will be no refund of any sort. I asked him if the car would be done and if not, Im not picking it up until it is. Since this convo & even before I have followed up twice a wk, calling the shop with no resolution or ETA. I was fine with paying but dont feel comfortable paying up front bc i dont believe he fixing it. Pls call/email me for additional details.
    Read More

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Monae P

    5 stars

    09/18/2023

    I have used Lionz Den Garage for all my car troubles and Maintenance they are family owned and reliable and always a pocket saver for sure in this economy is a plus!They even warned me about my tires and got me back rolling and vehicle weather ones for the winter!I thank them for keep me and my family in a safe Vehicle Highly Recommended check them out!

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