ComplaintsforLionz Den Garage

• Initial Complaint

  04/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I dropped my car off on 1/20/24 to be inspected. He sent me the diagnostic 1/21/24. On 2/2 he sent a form to fill out for a payment plan to see if I qualified, it was denied 2/5, he let me know he would set up a payment plan with me directly and let me know I needed to make a down payment and pay the diagnostic fee, & that Id have to pay ********* 2 wks and he would hold on to the car until majority was paid off. On 2/6 I agreed. I called 2/9 but he was unavailable so i sent him a msg saying that I would send him $600 and asked if he could work something out to where I could drive the car while paying it off & he said we might be able to work something out. 2/9 I asked how long itd take to get fixed & he said hed let me know when he got to the shop & would tell me how much $600 would cover in parts. Then he told once he got started, itd be a day or 2 to be completed. 2/9 he also let me know that Id have to pay $1k up front because it was $2k total. I agreed. I paid $500 2/15, $400 2/16, $200 2/23. 3/8 I asked for an ETA with no response. 3/12 my GF called to ask for ************** couldnt give her one. Then he messaged me saying the part he needed would be in 3/15 & that it would be finished a few days from 3/15 and that I would need to pay in full when it was finished, even though the agreement was that I could pay every 2 wks. 3/26 i asked for an update and asked if it would be ready and if not, Id come get the car and a refund. 4/2 he msg me back saying stop asking for updates, you need to be up here today, you will be charged a storage fee if you want the car, its torn down & in process and there will be no refund of any sort. I asked him if the car would be done and if not, Im not picking it up until it is. Since this convo & even before I have followed up twice a wk, calling the shop with no resolution or ETA. I was fine with paying but dont feel comfortable paying up front bc i dont believe he fixing it. Pls call/email me for additional details.

  Business response

  06/25/2024

  Initially customer was told via messaging system, he could set up a payment arrangement. This was discussed on 2/5/2024-Customer make payments I the amount so $500, $400, and $200. That amount would cover his down payment and diagnostic fee. Then customer stated his job situation had become unstable and was not sure how his boss would be paying him. The down payment started to break down of the vehicle and internals being taken apart. This customer vehicle is not in good shape at all. It has oil sludge build up in the engine-also causing build up in the oil pump and needing the *** system to be replaced as well. Once customer stated his employment and/or pay was unstable-his payment arrangement became null and void. We cannot run our business based on maybe promises. Once a vehicle is torn down-it does take time to put it back together therefore taking away time from paying customers. He was also advised that he would need to pay storage fees if he decided to pick up the incomplete vehicle.
  
  We did not receive an update of how his vehicle would be paid for so therefore work on his vehicle had been paused. He then begins to have girlfriend call and question status update on many occasions. She was told we would communicate with the customer. She became irate and started yelling. We disconnected the call.
  
  Customer reached out on 4/26 asking for an update-he was informed work was still in progress and how would he pay for the work on vehicle. He stated cash, card or Cash App. Due to the fact he customer exhibited inability to pay, he was asked several times to pay in full if he wanted his vehicle ahead of other paying customers. He declined. Therefore, his car would fall in line after fully paying customers.

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