ComplaintsforUZ Auto Trans Inc

• Initial Complaint

  06/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Absolutely horrible experience with UZ Auto Trans. They delivered our 2022 Model 3 and damaged the front bumper while unloading the vehicle. Unfortunately we missed the damage during pickup since it was under the bumper.Once we realized that the damage was present we reached out to them providing irrefutable evidence that the damage was caused before we took ownership of the vehicle by attaching photos at the time of pickup.They then had the audacity to lie and say that the damage was present from pickup from the dealership. After speaking to the owner of the dealership he confirmed by talking to UZ Auto Trans over the phone that the damage was not present during pickup which confirmed that the driver caused the damage.I have emailed them 3 times since to get a response and I have been friendly throughout to work towards a resolution. We understand that we didnt notify them within the duration set by the policy but it was so hard to find that we missed it. It was a genuine mistake and instead of working with us or even responding to us, theyve just decided to ignore us now that they know they caused the damage. Good luck finding every **** that they cause because they will not help you.Horrible service. Dont ever use this company to ship your vehicle. They will damage it and blame it on someone else and then just completely ghost you.

  

  Business response

  06/17/2024

  This complaint is inaccurate and misrepresented buy the customer. First of all we responded to customer's email the same day. Evidence attached.I will repeat to BBB and customer our reply to the damage claim: After careful examination of the pick-up photos and speaking with our driver, we would like to inform that the damages customer is referring to in his photos were pre-existing. Our driver marked the scratches at the pick-up location and attached to Bill of ******. The inspection photos or markings are location and time stamped, we can not alter, delete or add them.
  We would kindly ask Mr. *********************** to remove the inaccurate reviews that he posted online. It is insult to our hard working driver for doing the right thing and still getting blaming for something he did not do. He did not cause the scratches the customer referring to, and he marked them as pre-existing as per contract.

   

• Initial Complaint

  12/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  UZ Auto Trans transported both of my vehicles **** 535i and Chevrolet Tahoe) and damaged both by driving the open transporter truck under trees and damaging the roofs of each vehicle, the right quarter panel on the **** and the upper side fender near the roof on the Tahoe. Initially, ** accepted fault and set me up to get both vehicles repaired at the shop next to them, A Perfect Touch. I emailed their claims department 15 emails of pictures of the damages on 9/23/22. I brought vehicle down multiple times and *******, the owner, tried to repair the Tahoe without repainting it and couldn't and keep telling me that he didn't have time due to too many other cars to work on. This persisted for months and he never became available. I incurred Uber expenses to go down there and back multiple times and left both vehicles there at different times, but they never got repaired due to Norkham having no time and the vehicles needing repainting according to his expert opinion. I advised AK, the ** manager, that ******* didn't have time and told him I would get it fixed at my expense and send them the bill. I got the *** quarter panel repainted in April 2023 and then finally got the *** roof repaired in late October 2023 and in total spent $1,089 to repair the damage caused by **. The Tahoe is still not repaired. I'm requesting ** reimburse me for $650 of the $1,089 to be reasonable, but I will pursue the full amount if this matter isn't resolved amicably. I plan to get the Tahoe repaired soon and will reach out when done. UZ Auto Trans has ignored every communication via phone and email for over a week.

  

  Business response

  12/18/2023

  Thank you for contacting Uz Auto Trans Inc claims department. After careful examination of our inspection photos and discussing transportation of these units with our driver it is clear that there are a no any transport damage that can be seen on the inspection photos or verified. Out of courtesy we allow our customers to get their vehicle buffed out and any minor scratches removed but this does not mean there is a transport damage done to the vehicle. We have discussed the matter with the broker as well who could not identify any transport damage. 

  Customer response

  12/18/2023

   
  Complaint: 20970240
  
  I am rejecting this response because *** and AK both saw the damage with their own eyes and knew it was from trees touching the roofs and upper panels on both vehicles. I emailed *** on 9/23/22, 43 ******* pictures of all the damage. I made multiple trips meeting with AK, *******, and his wife at UZ HQ and A Perfect Touch and took an Uber after leaving each vehicle down there. ******* never had time and he said they needed to be repainted to make the scracthes disappear. The broker never saw my vehicle before or after and pushed the blame to you the transporter. I drove to your office multiple times from **********. 

  I spent my hard earned money to get the *** fixed already and I didn't even ask for the actual total. I'm being reasonable and I haven't even sent you the before and after photos.

  You're forcing me to take action in small claims court which is a shame but you won't be able to have an attorney bully me at all and I'm an experienced pro se litigant. It's not what would I prefer, but your choice for sure.

  I was patient and now I'm upset. You transported two of my nice vehicles and damaged both of them, accepted fault, and now are retracting all that without realizing my saved texts with AK when I thought it was *******'s cell document what was going on and the scope of the work. I was honest and communicating the whole time but after **** started ignoring me in late 2022, I knew I would be forced to pay out of my pocket and then request reimbursement. 

  I think $650 to cover the *** damage is more than fair. It cost me over $1000 and scratches are still lightly visible but much better concealed.

  Feel free to reach out if you change your mind but you'll be hearing from me soon either way in progress towards a ressonable and fair resolution.

  Sincerely,
  
  ***************************

• Initial Complaint

  09/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  UZ Auto Transport was hired by a broker (Montway) with whom I paid to pick up an ************* in ******** and deliver to *******. After several delays the car was eventually delivered 5 days after my initial estimate. Upon delivery I noticed several very deep scratches in the paint that are all the way through the clear coat. I pointed this out to the driver, I called UZ Auto Dispatch as well as their customer care who told me to take pictures and email to their customer service and they would take care of it. I took pictures, sent to the customer care/claims department and was denied saying the damage was pre-existing. I have proof to the contrary however since this car was purchased through *************** auction and none of the scratches were visible in the paint. When UZ Auto Transport picked the car up no scratches were documented by the driver. It is clear that the damage occured during transport but UZ Auto Transport has stated they will not honor the claim. This is a low mileage, rare and exotic vehicle that has been meticulously maintained by the previous owner. There is no evidence supporting the damages were pre-existing. The paint is Rosso Competition Tri-Coat which is very expensive to repair and I expect UZ Auto Transport to accept responsibility for the damage they caused.

  

  Business response

  09/25/2023

  Hi,

  The customer is refusing to understand that we do not inspect our cargo units a few inches away from the vehicle to record the hairline scratches that happen from normal wear and tear. Few drivers did that in the past (photos attached) to cover their bases but dealers started to cancel our loads because it looked like they were selling really damaged units. If our driver notices hairline scratches, he would not **** the *** as a damage.
  
  I compared the pickup and the delivery photos of this vehicle side by side and did not see any change in condition. On the delivery photos you can see the customer sitting and inspecting the unit too close to the unit. Also the scratches are so random and faint that anyone in car hauling knows that these are not transport related. I asked the driver to seek a second opinion from a car hauler driver, in case he doubted our reasoning.

• Initial Complaint

  09/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Where to begin:May 31st, 2022 -- UZ Auto Transport picked up 2020 RAV4 in ******* to deliver to ************** by Monday June 6th. ( Delivery was delayed)June 12th - car arrived DAMAGED - (badly). No one wants to accept responsibility for it. **** Racks were pulled off/ roof was damaged, Interior was damaged, undercarriage of car damaged as well. 8/15/22 SOME REPAIRS COMPLETED ON *** (- PAID FOR BY UZ AFTER MUCH ARGUING AND HOURS OF FRUSTRATION) WORK NOT FULLY. COMPLETED. AUGUST 17TH - I PAID TO HAVE *** DRIVEN BACK TO ******** AT A COST OF $2,500.00. (UZ REFUSED TO PAY. THEY WOULD NOT TRANSPORT IT BACK TO ********.)SEPT 15 - GOT THE *** BACK FROM ****** DEALERSHIP WITH ALL WORK COMPLETED. THE DRIVER SEAT FABRIC WAS PULLED OUT AND THE PLASTIC BELT THAT HOLDS IT ALTOGETHER REPLACED AS THE CLIPS WERE BROKEN. COST THAT I PAID WAS $659.00, PLUS $159. (THEY TRIED TO REATTACH THINGS BUT AFTER 1 DAY THINGS CAME APART AGAIN BECAUSE THE CLIPS HAD BEEN BROKEN, SO THEY HAD TO REORDER THE PARTS ETC. UZ WILL NOT RETURN MY CALLS. THEY WILL NOT PAY THE ***** --THOSE WERE PHYSICAL DETAILS OF *** BUT THE OTHER STORY IS:THE PICKED UP THE ************* HAPPENED TO IT IN ****** BUT THEY WOULD NOT TELL ME WHAT. THEY TRIED TO FIX THE DAMAGE (I MEAN SANDING THE **** ETC BUT NEVER BOTHERED TO CALL ME AND TELL ME WHAT HAPPENED BEFORE IT WAS SHIPPED ACROSS COUNTRY. RAIN DAMAGED THE **** AS THE **** T****S HAD BIG HOLES IN THE ****. WE HAD A T****ER ON THE *** AND IT HAD 10 MILES PUT ON IT THAT WERE UNACCOUNTED FOR. THEY DENIED THIS. I HAVE PICKS. OF MILEAGE WHEN IT WAS PICKED UP AND WHEN IT WAS DELIVERED.I HEARD ABOUT THE WORK ON THE *** ONLY AFTER IT WENT TO THE **** BODY SHOP IN NH. THEY TOLD ME THE WORK THEY DID WAS BAD AND ONLY CREATED A FACADE, THAT IT WAS FIXED. THEY WEREN'T SURE THEY COULD FIX THE WORK THAT HAD BEEN DONE, BUT THEY DID IN THE END. MY DAUGHTER HAD TO BORROW A *** AS THEY WOULD NOT PAY FOR ONE UPFRONT AND I WAS AFRAID THEY WOULD NOT REIMBUR

  

  Business response

  10/21/2022

  Hello, 
  
  Please see attached response, If you have any questions, please let me know
  
  Thanks
  Umid
  
  

  Customer response

  10/24/2022

   
  Complaint: 18130506
  
  I am rejecting this response because:He is falsifying the facts. Facts are that the drivers seat was damaged and the clips that hold material in place were broken off at the time of the incident. I have pictures to show it. The auto body shop in ******* actually saw the damage but it was not there area of expertise so they suggested that I have it done elsewhere, which I did. The ****** dealership in ******* ** did fix it and I have the invoices for that as well. The said is was bizarre and something they seldom see. As for the undercarriage, I am reporting this because ****** dealership in ******* said the undercarriage was impacted somehow as pictures show. The vehicle arrived in ************* and was only driven from the meeting place to my daughters school. She was too afraid to drive it as the adjuster told her the airbags might implode if they electrical system had gotten wet from the rain and leaks in the roof where the racks were missing. No way the undercarriage was damaged after the car was brought to us. I am also glad to get a 2nd opinion on the undercarriage but I think the pics speak for themselves. Besides I did not request renumeration for the damage done there YET as I am still trying to recover damage for the seat repair. 

  *** is a man with two personalities. He likes to yell at you and make you feel like you are the one at fault.He lied to me about the car. He never admitted that he took it to a cheap repair place in ****** to try and fix it but they did a lousy job, almost to the point where the place in ******* wasn't sure they could guarantee it. *** never told us about the accident that happened within 30 miles of my home. Instead they shipped it to NH, arriving many days late. Not once did they tell us or the broker about the accident It seems wrong for him to get away on this poor work ethic and just leave court as the option for getting my money. If I did take him for court I would also ask for other damages, emotional trauma for my daughter, time and hours spent in talking to the insurance company. I had to fight hard to get the contact info from him for his insurance company. He thinks this is about the money, but it's not only about money, it's about his reputation. I want people to know how poorly UZ cares for their customers. They are the ones who are money grabbers. I think they also be running some drug stuff in the cars because I have no explanation about what really happened to my car. No pics of the accident. The seat and the rear of the trunk door being pulled out only leads me to believe someone put something in the door and the seat. There was white or light dust all over the back of the vehicle and on the floor fo the drivers side. 

   

  Thanks for looking into this for me.I'm exhausted by it. 

  ******************* *************

   

  PS - I called *** a number of times and emailed him once but no response. 

  
  Sincerely,
  
  *******************

• Initial Complaint

  07/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired them to take my car from ************* to *****, and my car was delivered with three deep scratches and a dent on the trunk. None of the companies have provided any support or compensation for the damages.On May/28, they picked up my brand new car with no scratches or dents and transported it to *****. My car was delivered a week later, and as soon as the driver took my car off the truck, I noticed three deep scratches on the driver's door and told him immediately. He checked the pictures from when he picked up the car, confirmed the damages, and told me to submit an email, and they would fix the damages.He also told me to check all around to see if there was anything else and that I had 24 hours to report to them. I washed my car the next day and found some dents in the trunk. I took a bunch of pictures and sent them, but no solution. They never got back to me regarding the damages; regardless, multiple times, I followed up with them.As it turns out, I would have to file a claim with their insurance company, and it would go to Carfax records on my $90k brand new car for minor damages that maybe could be fixed at a detailing shop and devalue for something I was not responsible for.Im very disappointed with them no support/accountability for the damage.

  

  Business response

  08/03/2022

  Hello, 
  
  Please see attached response to the customer complaint. If you have any questions please let me know.
  
  Thanks
  Umid
  

• Initial Complaint

  03/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  UZ auto transport was hired to carry my car from ************* to ********. Once my car was in the possession of the ** driver, he damaged my car. I alerted them instantly, they did nothing. When my car was finally delivered they had to record of the damage. I finally got it documented. Now they are not paying for the damage. Their insurance adjuster saw my car and provided them with a quote. Now it's been crickets.... Only "we are reviewing it" email once. It's been a month since I put my car in their hands. I want them to pay for the damage they caused.

  

  Business response

  04/05/2022

  Good afternoon, 
  Please see the attached response. If you have any questions please let me know
  
  Thank you 
  Umid
  

  
  

  Customer response

  04/10/2022

   
  Complaint: 16903235
  
  I am rejecting this response because they will not let me go to my trusted repair shop and will not let me verify that they fixed the damages correctly that they caused.:
  
  Sincerely,
  
  *******************

• Initial Complaint

  12/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid UZ Auto Trans Inc (through ********** **** *********) to have my daughter's car transported from Denver to Maimi. Target date for delivery was Dec 1st. Car was delayed several times and was set for delivery Dec 7th, one week later than anticipated. Not the issue. They did a decent job keeping us informed. My daughter got a call from the driver on Dec 7th (**** ********) that he was close to the delivery address and told her to meet him out front. She went down and waited about 20 mins and could not reach the driver by phone so she called dispatch (***) who had been keeping her up to date and while on the phone with *** the driver called back and said he can not deliver to the address due to the street and space circumstances and that he would park somewhere else and drive the car to her. She tried to tell him she has seen several transport trucks right out front of her building but as she tried to convince him to try, and she was not comforatble with him driving her car, he hung up. While still on the line with ***, the driver comes speeding around the corner driving her car with the windows down... she told *** that she sees him and tries to flag him down as he is still speeding past her building. She runs up to the car and tells him to pull over and get out of the car and she had asked him not to drive it. He kept driving away and then pulled over in to another driveway agressively... he threw open the car door, jumped out and screamed "DON'T RUSH ME *****" and continued to scream at her. She tried to remain calm and asked him several times to "please calm down sir".. he continue to scream profanities, got more aggressive and then lunged at her as if he was going to hit her and continued to threaten her. She then began to yell back telling him to leave and was stepping backward in fear not knowing what he was going to do. He threw her car keys and then ran away. She then called police and filed a report.

  

  Business response

  12/20/2021

  Hi,

  Our driver could not deliver the vehicle at the address listed on the dispatch sheet because of the narrow streets. Therefore, a mutually agreed location within a walking distance was chosen. The customer refused to come to the location and agreed that our driver bring the vehicle to her location. He compiled and got cussed out by the customer for doing so. It all happened while the customer and our customer care representative were on the phone and our employee could hear everything. There was nothing that our driver did outside of the regular delivery routine and customer agreement. 

  Customer response

  01/08/2022

  I am not sure what to say at this point. I guess they can reply and say whatever they want. I know their employee was on the phone with my daughter the entire time, that is why I included that I do in the original report assuming that would actually help the truth be confirmed. But clearly that is not the case. I do recall that employee telling me the calls are recorded. If that is the case I would like to hear it. Regardless of the inconsistent details, the driver was driving fast, windows down, music blaring and when my daughter chased him to pull over he swerved, parked, threw open the door and screamed don’t rush me bitch and proceeded to get more aggressive and then she started screaming back as she was physically backing up. He then threw the key at her and ran away. 
  
  It is sad that the employee that was listening in on the phone won’t disclose what he heard. I only worry that a future customer might get physically assaulted and not just verbally assaulted if this driver gets angry again. No excuses, period.
  
  UZ Auto Trans should do the right thing and believe the customer and own up to needing to do something to counsel their driver or have him no longer employed by them.
  

  
  

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