![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Business ProfileforFirst Bank and Trust, a Division of HTLF Bank
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Headquarters
- 1800 Larimer St Ste 1800, Denver, CO 80202-1411
- BBB File Opened:
- 4/22/2024
- Years in Business:
- 17
- Business Started:
- 11/1/2006
- Business Incorporated:
- 6/5/2023
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- HTLF Bank
- Business Management
- Customer Service, Manager
- Mr. Kevin Tetzlaff, President/CEO
- Contact Information
Principal
- Customer Service, Manager
- Mr. Kevin Tetzlaff, President/CEO
Customer Contact
- Customer Service, Manager
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
02/12/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
MARCOS R
06/18/2024
First Bank and Trust, a Division of HTLF Bank Response
06/26/2024
On June 17, 2024, we provided you the Account Restriction Notice that advised that the Account was restricted due to suspicious or unusual activity. You were notified that during this time, it is recommended that all deposits or withdrawals be redirected to a different account. Failure to redirect transactions may result in delayed access to funds, as the Bank may reject further credits or debits to the Account. I have included this notice for your review.
On June 28, 2024, we provided you the Account Closure Notice that advised that we concluded our investigation involving the Account and determined that the Account does not meet the criteria of acceptable account activity and will be closed. I have included this notice for your review.
******** takes customer dissatisfaction very seriously, and we are committed to maintaining high standards of service. We have reviewed your complaint and, respectfully, found no indication of unlawful discrimination or deceptive practices. Furthermore, ******** maintains commercially reasonable controls to detect and prevent fraud. We have confirmed that no error occurred on the part of the Bank. Please note, in accordance with our Deposit Account Agreement and Disclosure, we reserve the right to close an account for any reason at any time. If you have any additional questions, please do not hesitate to reach out to us
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.