ComplaintsforSkin Remembered
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Complaint Details
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Initial Complaint
11/18/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My complaint is very similar to the others I read here. I have been receiving Skin Remembered for some time, and I dont ever remember ordering it. It may have been a sample I requested, perhaps through JCPENNEY. It has cost me a great deal of money, and I dont even want it. *** tried to cancel it to no avail, and I dont even know the name of the company. I called the only number I could find, which is on the product and your website, and asked for it to be canceled. I even received a cancellation numberADA180B9A6. Yesterday, I received another jar of the stuff, and the charge for it is on my bank statement. $94.99. I called the customer service number again and they could find no record of my account, even though I gave her the order number on the packing slip (7F5CE102CC), the cancellation number I was given, and the rest of my information. How is this possible?! She said they were only a third party customer service company. I just tried to email and also used the contact form on their website, but neither worked. I am frustrated and angry! How do I make it stop?
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.