ComplaintsforMuay Thai of Colorado

• Initial Complaint

  02/28/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My son went to Colorado to visit his father and I discussed with ***** that he does not live there full-time and that he lives there one month and then in ******** one month and that I did not want to pay every single month. He told me that this was fine, and that I would have to call to make the payment. He then proceeded to have my 15-year-old son Signed documents that said we would pay every month. They continue to take payments out every single month. They told me that they would refund two months which they havent. Theyve only refunded one and also that he could have two free months when he goes back to Colorado for the summer. ***** decided to live here full-time, so he never went back after the first month. My son has no further interest in Muay Thai and is living in ******** full-time and hasnt even been in Colorado. It was never agreed upon I was going to be paying every single month.

  Business response

  03/05/2024

  Hello.  I need a little time to gather all information and contracts that were filled for billing.  The son of the client registered for services at our school.  Instead of signing up for 1 month his father signed up the the lower cost rate off billing month to month.

  I never spoke to client on phone with The lady putting in the complaint.  I offered her a credit but she never responded with account to credit.  I will have more information shortly as I am recovering from knee surgery.

   

  Thank you 

  ***************************

  Business response

  03/09/2024

  ***** came in on Jul 10th with his Dad.  When he enjoyed class he signed up through our front desk assistant a female named ******* (confirmed by ******* Dad).  ***** contacted his mom and got her permission to use her credit card.  I am not sure what that conversation was however ******* never spoke with me as she is suggesting in her complaint.  My assumption is that since she insists she spoke with a man that it is completely false that she spoke with ******* (a female working the front desk for us in our absence) either.  All of our payment plans whether they are month to month or a under a contract are on monthly auto pay unless they pay for one single month which we charge a much larger payment which is $220.00 a month.  

  We send out welcome emails with each new student through an automated service and we also send out notifications if a payment failed to the email address on file.  It was not until a payment failed in Dec and again in Jan when we were contacted about this student.  Due to the circumstance and Ms ****** claims we offered to credit 2 of the full 4 months that ************* was charged and since she said ***** would be out of Colorado until the summer we also extended an offer for ***** to train free of charge through the summer.

  I was able to immediately credit the month of November however October I was struggling with through our billing system.  I opened a ticket with our billing provider and notified *************** that I was working on that second credit.  Our billing service was unable to assist me and told me to reach out directly to the credit card provider.  I opened a ticket with them however I did not get a response before I went in for major knee surgery.  When I finally recovered enough I reached out to *************** to explain that the only way we had to credit her at this point was via a personal payment through Zelle or Venmo or the like.  At this point *************** had decided to reach out to the BBB.  

  We did everything we can to assist *************** and as a small business which is just my wife and I we do everything in our power to keep our customers happy.  In this circumstance we feel it was a misunderstanding and we are still happy to follow up with what we promised which was a credit for 2 months.  In order to do that we would need additional contact information for *************** but she has opted to no longer communicate with us.  

  The contract that was signed for the auto payment, the full email conversation that we had as well as the tickets opened with both our billing company and the credit card company are all attached.

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