Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was cohort 5/31/2022, if you did not know this is a FOR PROFIT institution. You are given the feeling that this is home, although friendly and welcoming it is deceiving and the organization is far from being formal. From the bottom of my heart I feel that I can have learned much more if I had looked into ******* videos or taken a "Masterclass". ******* accelerated for both students and "instructors". For an 8 month program you are paying nearly 20k either financed or out of pocket, I was told they would be looking into any grants/financing but I ended up out of pocket, understanable because of my situation but would've been nice to hear from them if they've found a way to get financial aid. There are no exams or quizzes, only surveys every Thursday so they can claim their credits from the state as a institution, honestly I stopped doing the reviews once I noticed that they tell you what to do and leave you on your own, or can do it all at the comfort of your home via webcam. Not to mention the tools/computers are all used by the other cohorts in your class time so good luck getting anything done. In my experience, the instructors were more like new hires and when they were faced against a student who demanded more, the institution simply catered to the student with "rewards". Although it was a wholesome and friendly experience it was all a mask for a simple "school project" that you'll later have to adapt in order to apply for a career in media. In the end, you can be fully online and click away your assignments in the final night before you're contract ends in order to "graduate". As I said, there are no exams or finals so no real way to test your knowledge of the materials thus no real consequences for failure to understand the subjects. Be blunt and pick their brains out, 9k/4 months is more than what a student spends a year in ******** wage for food/rent/living expenses and good luck if you are facing any adversities or family responsibilities.Business response
04/03/2023
Colorado Media School Response
********************* BBB Complaint ID #********
********************* enrolled in the Digital Media Production Program on May 24th, 2022, and began classes on May 31st, 2022. During his time in the program ****************** presented no concerns with the school or the delivery of the program. He graduated on January 6th, 2023 with a diploma in Digital Media Production.
On Sunday, March 19th, 2023, we were notified that ****************** of the Colorado Media School posted a negative ****** Review. We immediately reached out to ****************** on Monday morning, March 20th, 2023, to discuss his concern. In that conversation ****************** shared that he did not qualify for financial aid due to his Dreamer status and was paying for school out of pocket. ****************** shared that the root of his concern was that he could no longer afford the monthly payment of $1200 that he had agreed to when he enrolled in school. We shared with ****************** that we always want to support, and he said he would welcome a call from the ******************** to discuss his payment plan.
On Tuesday, March 21st, 2023, the National Director of Financial Assistance and Planning, ***************************, reached out and spoke with ******************. ************** explained to ****************** that he was still responsible for the balance on his account. ************** shared with ****************** that he did complete the program and graduated never having raised any concern. ************** offered to reduce ******************** payment plan to something more affordable. ****************** was extremely grateful that we will do that for him. He said he needed a few months at $300/month and stated he would eventually make a lump sum payment as he has every intention of paying off his entire balance
On Wednesday, March 22nd, 2023, we reached back out to ******************, and he stated that he was very satisfied with our quick response, and he appreciated the adjustment in his payment plan. He said he could handle the adjusted monthly payment. He thanked us again for working with him to resolve this.
We posted the following reply to ******************** ****** Review:
Hi Andrhu,
Thank you for your review. I am glad we were able to connect and work together to resolve your concerns. As you know, student feedback is very important to us, and before you graduated you filled out weekly Reflections that were all positive. It is always good to hear from you and we look forward to continuing to our relationship with you. The Director of ****** Services is happy to assist you in finding a job in the industry anywhere in the country. We wish you the best in your future endeavors and hope you stay in touch.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.