ComplaintsforOpus Motor Group LLC

• Initial Complaint

  06/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This business sold me a 2018 **** Fiesta SE for $9544.82 on June 1st knowing that the onboard computer that allows the car to start and run was faulty, and less than two weeks (June 11th) after purchase said PCM completely fried. When I asked to return for a refund, trade for a comparable vehicle, or have the repair covered they told me it was likely my fault and they would not be willing to do anything to fix the issue. I have not been allowed to see the owner of the business to discuss the issue and have been given inconsistent and or fraudulent communication the remainder of the month.

  Business response

  07/19/2024

  To whom it may concern, 
  
  I am writing in response to the complaint filed by **********************;regarding the purchase of a 2018 **** Fiesta from Opus Motor Group. We appreciate the opportunity to address the concerns raised and provide clarity on the matter. At Opus Motor Group, we prioritize transparency and adherence to all state rules and regulations governing the sale of used motor vehicles. It is our standard practice to sell all vehicles as-is, which is clearly stated to each customer numerous times throughout the sales process. Prior to finalizing the purchase, ******************** was informed verbally and in writing about the vehicle's as-is condition. The customer also signed all necessary documentation acknowledging and agreeing to the terms, including the condition of the vehicle and the fact that it was being sold without any guarantees. 
  
  The customer signed the Buyer's Guide upon receiving it, indicating his acknowledgment and acceptance of the vehicle's condition and the understanding that any car-related issues would be his responsibility. The signed *****'s Guide serves as documentation that ******************** accepted any and all responsibility for car-related issues post-purchase. 
  
  All necessary documentation is attached below.
  
  Our team takes great care to ensure that all customers are well-informed about the terms of the sale to prevent any misunderstandings. Based on the documentation and the procedures followed, we believe that we have acted in full compliance with all applicable laws and regulations. 
  
  We sincerely regret if there has been any dissatisfaction on the part of ********************. However, given the clear communication and agreement on the sale terms, we are confident that we have upheld our responsibilities and commitments as a dealership. We hope this explanation provides sufficient clarification on the matter. We remain committed to serving our customers with integrity and ensuring their car-buying experience is fair and transparent. 
  
  Thank you for your attention to this matter. 
  
  Opus Motor Group

• Initial Complaint

  06/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Saturday June 3, 2023 I provided a $1000 deposit on the purchase of a used car, for a friend. This used car, a 2012 ****** Juke has a cracked front bumper. Prior to providing this deposit, I unequivocally got a verbal agreement from ******* (a salesman at this dealership) that they would fix the bumper. ******* agreed with me twice over the phone. With this agreement, I provided my debit card information and they immediately took the deposit. After taking the deposit, ******* advised he was sending the receipt via text and wanted an acknowledgement. Accompanying the picture of the receipt was a statement that this deposit was non refundable. They never stated the deposit was non-refundable until after I was charged. I asked why it was non-refundable and they stated because they have to facilitate the repair of the bumper. I reiterated that as agreed that they would fix the bumper at no charge. ******* agreed. I responded in writing that the deposit was contingent on the front bumper repair as agreed. ******* replied in writing "Yes correct". With that I hung up the phone and wished everyone a nice day. After hanging up, ******* and the Owner of the ****************************************** had my friend in the room by herself, I'm no longer on the phone, the Owner advised her they were not fixing the bumper. They proceeded to hard sell and pressure her into signing purchasing documents. On Wednesday June 8th, my friend provided a letter via text to the dealership stating she was not purchasing the car and requested the deposit returned. The dealership is stating she signed purchasing documents, claims she's obligated to purchase the car per state law and will not refund the deposit. She never took possession of the car. After such as caustic sales experience my friend has no interest in doing business with Opus. Several days later, and only after my friend stated she was not purchasing the car, did they agree to fix the bumper.

  Business response

  07/19/2023

  On June 3rd 2023 ***** ********************* came into Opus Motor Group and test drive a 2012 ****** Juke, after the test drive she decided to move forward buying the vehicle. Her ex-husband **** called in with a $1000 non-refundable deposit over the phone to hold the vehicle for her until the next day since ***** said she was coming in to pay the remaining balance on the vehicle after moving some funds around. After back and forth negotiations we made it clear to Jorja we were fixing the bumper through text (attached) but she never came back to pickup the vehicle the next day, we called her and told her we would honor fixing the bumper but she never came back.  She signed all of the paperwork that binds her to a purchase through the *****************, all of the documents attached to this response will hold up in any court as a completed vehicle purchase that ***** ********************* defaulted on since we have yet to receive the balance. As of today she owes a balance of $8563.31 plus whichever interest and penalties the court will deem reasonable. We are willing to agree to an offer of keeping the $1,000 non-refundable deposit for our time and documentation expenses. In return Opus Motor Group will agree to not pursue legal action for the remaining balance and go our separate ways. Opus Motor Group also agrees to apply the $1000 towards any purchase of a vehicle at Opus Motor Group if ***** ********************* decides to purchase a vehicle from us in the future.

   

  Best Regards,

  ***************************

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