Customer ReviewsforHertz Car Rental

Last week, my Hertz account was permanently suspended because someone reported that I threw keys at Hertz associates. This is a complete fabrication, but Hertz won't respond. I rented a car at **************************** on 11/15. I drove directly to my ****** hotel. At about 6:30 p.m., I parked inside the public garage next to the hotel. Before walking away, I double-checked the doors. They were locked, and the keys were in my pocket. I asked the hotel where I parked was correct and was told it was. I did not drive the car that evening or the next day. I returned to the garage on 11/17 to return to the airport, but the car was missing. I thought I was crazy. Did I park elsewhere? The garage attendant and I walked all levels, but the car was gone. Security camera photos show the vehicle entering at 6:29 pm and exiting within a minute of me walking away. I contacted Hertz and DPD. Hertz told me to return to the airport and give the keys to any Hertz representative. At DIA, I found a Hertz shuttle bus. I explained the situation to the driver. She had me give the keys to an associate sitting next to her. I did and left the bus. The next day, I called Hertz to see if I could do more. The sympathetic Hertz rep reassured me. She said DPD provided all the necessary information. She apologized and thanked me for my years of loyalty. I rented a car on 11/19 without issue. However, on 11/21, I was turned away at the *** Hertz exit and told to call 405-***-****. I learned I'm a permanent DNR because I was reportedly "rude and threw keys at Hertz employees." They offered no other details. Fill out a form, and Hertz will respond. Nothing. After 35 years of loyalty, I'm owed a response. Someone is smearing my name. Replacing Hertz is easy and joyful, but my name and reputation need clearing.