ComplaintsforJerusalem Restaurant
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Complaint Details
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Initial Complaint
02/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I made the mistake of visiting this sham of a restaurant on *********** day, and let me tell you this was one of if not the worst dining experience of my life. They astroturf reviews on ******* immediately removing almost all 1star reviews, but if they didn't the reviews would be nothing but. I ordered the stuffed lamb, described on their menu as boneless, but what comes out is a massive bone that takes up about 80% of the plate with very little meat on it. Not only was it nowhere near $20 worth of lamb, the meat was completely inedible, flavorless, rubbery and entirely soaked in grease. I have to fight to get the attention of a server, as if they know they served me trash (he would continually make eye contact, see my gesture and ****** away), and when I finally do get his attention to ask for something different, he instead says he'll go get the chef. The chef comes out and immediately begins rudely arguing with me, saying over and over that he "cooked it perfectly" and that the meat was fine, though he refused to even try a piece. At this point my vday date is entirely ruined but we still try to salvage it. He finally agrees to bring me something else from the menu, and immediately brings out dry flavorless beef cubes so quickly they were likely out under a heat lamp. From how hostile and argumentative he was, we felt coerced into paying as to not make a scene or make him angrier. But the best part is the whole thing cost $50 to have our Valentines day date ruined, they FOUGHT OUR CHARGEBACK stating we have to "resolve it with the merchant" but dodge all our calls, refuse to return them, and lie saying the manager "just left" or is otherwise busy every time we call. Absolute scum, NEVER give these animals your money.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.