ComplaintsforAlkemia Earth LLC

• Initial Complaint

  07/26/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I signed up for the Chakra shift program with Alkemia Earth in Jan. 28,2022 and decided on Feb. 28,2022 that the program was not a good fit for me. I emailed the company and asked that they cancel my subscription. I was told I couldn't cancel even if did not finish the course or was unhappy with it, and that it was a payment plan. I submitted two disputes with my credit card company one in March and another in May and they were denied because Alkemia Earth stated that I didn't have the ability to cancel the payment program. However, I did not sign anything stating that nor was it in writing on any paperwork that I received from the company. I made my initial payment of $198 on 1/28/2022 on stripe which is their payment system that saved my credit card information and continues to charge my credit card monthly on the 28th of the month for $198. I should only be held liable for the 1st payment of $198 for the month of Jan. not the remaining 7 payments of $198 ending in Aug. 28,2022, which totals to the amount of $1,386. I would like this company to stop charging my card and refund me in the amount of $1,386 if July and Aug. payments are charged.

  Business response

  08/06/2022

  ******* purchased an online course, not a subscription. On our checkout page, we require ALL clients to check a box stating they agree to the refund policy which states we honor all refund requests within 3 days of purchase via email if they feel the program isn't right for them. ******* emailed over a month after requesting to stop her "subscription".
  We responded promptly to remind her she is not on a monthly subscription but enrolled into a payment plan rather than paying for the online course in full. Again, on our course enrollment page, we require all enrollees to check our box agreeing to the refund policy (if box is not checked, our system will not allow anyone to purchase the course. The digital course has been delivered on full to the client, and she has accessed all assets of the course. ******* submitted a dispute to bank after her email request to cancel a subscription was denied from us. We kindly reminded her she purchased a course on a monthly payment plan, not a subscription program. We submitted evidence to her bank to respond to the dispute of our refund policy on our checkout page and the box required for her to check before purchase along with other evidence and her bank agreed with wjay we submitted and denied her dispute. ******* never complained about the course itself, but just simply did not want to continue her payment obligation. We pride ourselves on responding promptly to all of our clients concerns and delivering a high level of service.

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