ComplaintsforXero Accounting Software
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Complaint Details
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Initial Complaint
08/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have been trying to close my Imaginology account with them. However it will not let me. It says some subscriptions are closed but in billing it says I'll be billed Aug 26. In addition when I try to submit for them to help through their portal it says I have no organization so I can not ask for help. They do not offer phone calls and they make it very confusing and difficult to cancel or fix anything. I am very very tech savvy - this is both ridiculous and frustrating. Im a small company and can't afford the fees and waste of time. They will keep billing us.Initial Complaint
04/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have a subscription to Xero for my trucking business, Sierra ******** LLC. I have used Xero for my business accounting from January 1, 2023, to the present. A key feature is the integration of Xero and bank feeds to reconcile transactions. My bank feeds have stopped working multiple times in the last three months, generally for periods of two weeks or more. I reach out to Xero support by creating/reopening a support case each time it happens, and I do all the potential fixes with no solution. I am always told it is ****** (the 3rd party provider who integrates Xero/the banks) who needs to fix it, it's a 'temporary error', or I should manually do the work. Automatically importing my bank transactions into Xero is part of the product that I am paying for, and it should work. I uploaded screenshots of the entire thread from the Xero support case. I would like Xero to implement a permanent fix to the bank feed issue I've been having.Initial Complaint
03/29/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
https://www.xero.com/ca/partnerships/cibc/We purchased a Xero subscription with the advertisement above, and after waiting 2 days as they instructed to try to connect our bank account - we opened a ticket and have been told constantly that they are experiencing ongoing issues with banking feeds and that there is no time frame for a solution. This banking feed import is the SOLE reason we purchased the subscription, and it is not said anywhere that they are experiencing issues until we open a ticket.We understand technical issues happen, but we are a business that need this service so we would like to go elsewhere to a company where it works fine. We requested a cancellation and a refund and are being denied completely even though we never used the service, and we can't access the features we got it for which were not disclosed before paying for a subscription.
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Customer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.