Additional Information for Westerra Credit Union

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Westerra Credit Union has 10 locations, listed below.

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  Westerra Credit Union

  3700 E Alameda Ave Denver, CO 80209-3100

  
• 

  Westerra Credit Union

  7270A W 88th Ave Unit A Broomfield, CO 80021-6444

  
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  Westerra Credit Union

  7305 E 35th Ave Unit 170 Denver, CO 80238-2468

  
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  Westerra Credit Union

  8906 W Bowles Ave Littleton, CO 80123-8606

  
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  Westerra Credit Union

  4231 S Buckley Rd Unit B Aurora, CO 80013

  

Location of This Business

3700 E Alameda Ave, Denver, CO 80209-3100

BBB File Opened:

9/12/2001

Years in Business:

90

Business Started:

5/25/1934

Business Incorporated:

5/25/1934

Accredited Since:

10/28/2004

Licensing Information:

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity:

Corporation

Business Management

• Ms. Kristina Shaw
• Ms. Lauren Petre, Administrator

Contact Information

Principal

• Ms. Kristina Shaw

Additional Contact Information

Phone Numbers

• (800) 858-7212
  Other Phone

Additional Business Information

Government Actions

Government Action: BBB reports on known government actions involving business’ marketplace conduct:

Amended Assurance of Discontinuance between Administrator of the Uniform Consumer Credit Code and Westerra Credit Union

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

On October 19, 2021, before the Administrator, Uniform Consumer Credit Code State of Colorado, Westerra Credit Union entered into an Amended Assurance of Discontinuance with the State of Colorado.

As a part of the settlement, Westerra Credit Union is refunding Colorado borrowers after failing to return GAP fees to consumers.

Westerra provided $846,114.57 in refunds to 3,422 consumers in April of 2021 and agreed in this settlement to submit to additional auditing of its handling of GAP.

Guaranteed automobile protection (GAP) is an add-on product sold to car buyers who finance their purchase. If a buyer’s car is totaled in an accident, the buyer’s auto insurance typically pays only the fair market value of the car, which can be less than the amount owed on the buyer’s loan. GAP applies in that situation to cancel, or pay off, the remaining balance owed on the loan. If a borrower pays off the loan early, or the car is repossessed before the loan is paid off, Colorado law requires that the lender automatically refund borrowers any unearned GAP payments—that is, funds that are not paying for any service of value to consumers.

The credit union also agreed to an audit by the Department of Law to ensure it has fully refunded consumers who were owed.

The administrator of the Uniform Consumer Credit Code, who is part of the Consumer Protection Division of the Department of Law, is leading this investigation. In additional to enforcement activities, the administrator also licenses, regulates, and examines certain lenders and their contractors.

Borrowers who believe they are owed a GAP fee refund because they paid off a car loan early or did not receive a full benefit for GAP coverage can file a complaint here.

For more information, please contact the State of Colorado Attorney General’s office at (720) 508-6000 or visit https://coag.gov/

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Serving Area

• CO

Service Type

Products and Services

Credit Union

Social Media

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Business Categories

Credit Union, Bank