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Complaint Details
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Initial Complaint
05/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Brought my car in with a slow leak .. they told me they repaired it . When I drove it home it was completely flat and the rim was bent / cracked . They said they would weld it then suddenly it was unweldable .. they said they would order a new one but they never called back when I called they said they didnt have any in stock and its 6 months out .. no solution offeredBusiness response
06/07/2024
Rim was not damaged by our tire tech it was a manufacturing defect that couldnt get fixed , rim is not available right away and customer was offered a loner wheel while we wait to get the replacement wheel , customer refused to wait and wanted a refund for all four wheels and tires but tires and wheels have been used for many months now and cant be returned , wheel has been ordered and will be available in a few months .
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Contact Information
405 Federal Blvd
Denver, CO 80204-4744
Business hours
Today,Closed
MMonday | 9:00 AM - 7:00 PM |
---|---|
TTuesday | 9:00 AM - 7:00 PM |
WWednesday | 9:00 AM - 7:00 PM |
ThThursday | 9:00 AM - 7:00 PM |
FFriday | 9:00 AM - 7:00 PM |
SaSaturday | 10:00 AM - 3:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.