ComplaintsforThe Denver Dating Company

• Initial Complaint

  10/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  So called dating company fraudulently advertises and markets their services dishonestly. I was told by ******** at least three eligible males would be matched to my specific demographics but there have been 0 that have matched. The number of males are mostly 60 - 80 years of age. The charges are exorbitant and are based on hidden fees that are not provided up front (administrative paperwork and the profile pictures dont cost, arent $2400.00 ) highly overpriced with very poor customer service.

  Customer response

  10/03/2023

  Please remove the name ******** as she is reportedly unhappy about having her name referenced and asks that her name be removed in the complaint. 

• Initial Complaint

  03/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On December 6, 2022, after almost 3 hours of intense solicitation by *********************** while she coerced me with every promise of available men falling from the heavens to fall on their knees begging to commit themselves to me I was charged $8,790. for a 3 year + additional 3 year commitment to find my partner. Every lie that has been repeated over and over by so many others are valid. The age range on the web site is 70+. The other age ranges are as an example ***** or *****. I have had men in the late 80's and early 90's respond to my profile. My spouse had been murdered in our home just a year prior. **** plied on every emotion that a traumatized person who had gone through what I had could possibly be used! Yes, ****************** said it could take time. But she lied about everything else. Deceptive tactics and outright lying are supported by the many complaints registered prior to mine on this BBB website. ****************** said that the service was a concierge based and highly individualized. ****************** said that she spent part of EVERY week in Denver. Mile High Singles was investigated by the Attorney General in 2017. There are profiles from Mile High Singles that appear on the Denver Dating website and these individuals are not even aware that this has happened. The Mile High Singles members were also fleeced out of thousands of dollars. One individual won a default judgement in Small Claims Court.The responses filed in rebuttal to the complaints are so outlandish and ridiculous as ****************** must spend the majority of her time responding to all the complaints. I was very specific in my profile and the dating service is not national. I am not interested in a long distance relationship with a male significantly older or younger than I am and of a different race or religion. The only thing I can say about The Denver Dating Service is that it is a SCAM from the get-go. BE AWARE!

• Initial Complaint

  10/19/2022

  Complaint Type:

  Order Issues

  Status:

  Unresolved

  More info

  Not only was the initial fee of joining the Denver Dating Company exorbitant ($7,580 + $295 + $119.80 start-up fee), they have done an unacceptable job of vetting the members. One member I saw said in his video interview that he was looking for a lover but, unfortunately, has severe erectile dysfunction, as well as herpes. I was not told this because they did not vet him properly.The DDC also has very few members that meet my standards. For the price, these members should be the cream of the crop. They show people from all over the country. I'm not interested in a long-distance relationship. An app should be added to filter people from outside the Denver area. Also, I would suggest that 80% of the members are unavailable and they continue to show these members. The fee for this agency does not equate to excellence for the members offered. I am a young-looking and acting 69-year-old and most of the members look like my grandfather.The DDC promised so much and they didn't deliver. Plus, they have an additional $19.95 monthly charge for what??? They make promises that are not met and the vetting inadequacy is a scam. False promises and guarantees. Had I looked at the reviews prior to signing up, I would not have joined.

  Business response

  11/01/2022

  Hello ****,

   

  We are sorry that you have had an unpleasurable experience so far. We have reached out to you to hopefully make you feel we are doing our part to show that we care about our clients. Legally, we cannot investigate personal medical health issues/records. Considering you had an extensive relationship with the member mentioned, you should personally reach out and discuss these private matters with him. We will continue to keep doing our part in your journey to finding your perfect companion.

  Sincerely,

  The Denver Dating Company

  Customer response

  11/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  Customer response

  12/07/2022

  To whom it *** concern: 
  
  I wish to resubmit a claim concerning the Denver Dating Company.  Nothing has changed since I filed my complaint in November.  The original subject number is 18230545.  I am also attaching a new letter of complaint with specifics that I wish to obtain from the ***.  As stated in the letter attached, I am seeking a refund of $6250.00 and requesting that *** profile be removed from their site. 
  
  Since I am not sure my letter complaint went through in this format, I will retype it under my name and address. 
  
  Thank you, 
  
  *********************;
  12808 ********************* Unit F 
  ********, ** 80602 
  ************ 
  
  "This is a resubmission of a complaint concerning the Denver Dating Company.  I have expressed concern that they have not applied a filter to their site that eliminates out-of-state/out-of-area prospects.  It was suggested that I try a long-distance relationship.  I have told the *** that I am NOT interested in a long-distance relationship. 
  I am still concerned about their vetting process.  Not vetting sufficiently is one thing, but continuing to promote an individual when knowing he had a sexually transmitted infection is unacceptable and, in my opinion, unconscionable.  I know this because I ask my prospective suitors to get tested for STIs and he tested positive.  I made the *** aware of this to no avail.  They are still promoting him. 
  The initial fee of $7500.00, which is exorbitant, plus other monthly fees would indicate that this site has an unlimited supply of very favorable individuals.  This is not the case. 
  I am seeking a reimbursement of $6250.00.  This price reflects the months used subtracted from the start-up fee of $7500.00.  I would also like for the *** to eliminate my profile from their site.  Please do not allow them to ignore this and have me contact an attorney with a lawsuit.  I am also reporting the *** to the ******** State Attorney General's office.  It has come to my attention that the *** is already being sued for deceptive business practices, as per public record, a Fox 31 local news station."  MO 
  

  
  

• Initial Complaint

  03/01/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Company/Business: The Denver Dating Company HMZ Group LLC ************************************************************************************************ ************ ************************************* I completed a form located on Company website & a woman identified as **** called me on the telephone on or about 1/12/2022 & was told they have many men who have very recently signed up in Denver due to pandemic & the company is very busy. She called me again & set up a personal interview in the Denver office on 1/20/2022 with ***********************. **** escorted me into her office and told me several items about the company which I later found to be untrue:-This company had been in business for over 30 years. I told her I was surprised as I had never heard of them before.. I believe this company formed in 2019.-**** said they had signed up many Denver men very recently. Upon joining, the website shows 2 men in Denver had signed up in the last 60 days: ****, Member code ******* and *******, Member code *******. (NOTE: To date, there are these 2 men despite *********************** telling me on the telephone on or about February 23 that this information was inaccurate as she had signed up several men.)-**** emphasized this company was a service & not a dating site.She said all men were looking for relationships & were responsive; if not, they were removed from an active status.She requested I work together with her on my **************** before the profile was posted.This service was not provided even though I requested help.To date, my video, filmed incorrectly, is not on the website and dispute many requests from me & promises from ************* -**** told me at the initial meeting she had several men in mind for ******** would introduce them to me. This never happened.I believe they have men on their site whose membership has expired & are using bait/switch. I also just found out **** works for the **************** & not in Denver as she indicated.I am 69 years old and I believe they prey on older people.

  Business response

  03/23/2022

  ******************* came in to our office on January 22nd. At which time, she was informed that our company had many affiliates nationwide and combined over 30 years experience. It was explained to ***** that our process takes time, it will not happen overnight and we could not guarantee how many dates she would have or any time limit of success. What we did guarantee is that we do criminal background checks on all of our members, we do events, and that all of our members are serious about finding a committed relationship. ***** purchased a one year membership with unlimited selections. From the 25th of January to February 16th ***** selected 9 men she was interested in pursuing, she also attended one of our member events. Unfortunately some of the men she selected did not respond quickly enough and others declined meeting her and that was when all the other problems began to unfold.  Prior to February 24th we had no idea ***** was unsatisfied. I truly believe this is a case of buyers remorse and not giving the process a chance to work. The first thing that ***** expressed to me in our phone call was that she had not yet been on a date and that another member did not answer her, at which time I explained to her that we needed to give people a proper chance to respond, as we have no idea what is going on in other people's lives. It hadn't even been 30 days since she had made the selections and our member services team were reaching out to each person individually to let them know that they had been selected.  She then proceeded to tell me she was unhappy with her video and wanted it re done. I apologized to her and let her know someone from the office was going to call her to reschedule and asked her why she didn't make that known right away. ***** reached out to her to set a new video shoot and was told ***** needed to check her schedule and would get back to her. The next contact we had from ***** was her threatening with an attorney and all these other allegations that are stated in this complaint. We really believe that if ***** had gotten to meet up with one of the 9 men she selected -2 of them who had said yes, 2 others who showed interest in her- everything would have been okay. There was clearly 9 qualified men that she saw fit to select. 

  We are saddened by the fact that ***** will not take our phone calls or attempts to reconcile this issue with her. We would like nothing more than to meet with her and provide the service that she has not only paid for but was quite excited about until our men did not respond in a timely manner. Please understand that ***** has only been a member for 60 days which as of the last almost 30 she is refusing to have contact with us. We would love your help finding resolution to this situation and assisting ***** finding the love and life partner that she is looking for.

   

  Sincerely,

  Denver Dating Company

   

  Customer response

  03/24/2022

   
  Complaint: ********
  
  I am rejecting this response because:

  Please read my email of March 18th shown below first as I do not to rehash the same information. This Company prefers not to address the real problem of intentionally misleading of misleading people to sign up and having inactive and non-members on their website showing them as active members. There are several dishonest statement on this response many which I already addressed in prior correspondence to their Company. My complaint has nothing to do with time. ***********************, the sales person, intentionally misrepresented the company and its services to me. This company has men on their website whose memberships have expired and thus have NO CURRENT CRIMINAL BACKGROUND CHECK. I contacted "****" a member shown as "Active" on their website. I did not hear from ****. I received several telephone calls from company employees with a business number for him and later found out from **** that their company employees personally contacted him as HIS MEMBERSHIP HAD EXPIRED years ago. Thus NOT a current member and no current vetting. Their company contacted "****" a member shown as active but he was not a member. According to ****, his membership had expired years ago. I never received any contact information for ************************* as that was omitted from the Company's response to me.  This company, as even they say in their response to the BBB, is that they guarantee background checks on members and they obviously did not do this for "****" as HE IS NOT A MEMBER. They include members with expired memberships on their A/active website like ****. I also want to point out I sent ***** an email on Feb. 5 asking the following "I'm still waiting to hear from the three men I contacted. I'm puzzled that if they are actively looking for someone, they haven't responded. At least one man said "no" in a timely manner." I'd like to point out I contacted these men on 1/28/2022 and ****, the sales person, told me several times these men were very actively looking for a relationship. One of these men profile changed to "member has expired" in early March. In this same email I again asked ***** about my video and how to remedy the obvious mistake made by the photographer. I also spoke with ***** about these two issues on other occasions on the phone. I believe this email shows my dissatification with the company as early as 2/5/2022.

  I also want to state I do not know what the company is talking about stating two other men were interested in me; again a lie as I never received any contact from these two men they reference. I have never threatened I would hire an attorney to her or anyone in the company. 

  There is no way I trust this company as the main benefit ****, the sales person, emphasized in my meeting was the safety of the members due to background checks and the quantity of active vetted men on their website, both which are false as well as numerous other intentional misrepresentations stated in prior correspondence to the BBB and their company. I did inform **** I will only have contact with their company through email or other written means as I do not want to hear continued lies.

  Thank you again and please contact me with any further questions.

  *******************

  
  
  Sincerely,
  
  *******************

  Here is my response to email I received from *********************** of the Denver Dating Company on March18, 2022. I also sent the BBB a copy of this email.

  Better Business Bureau
  Case # ********
  
  
  
  Good Afternoon *****, 
  
  I hope this email finds you well. 
  
   I am well. I thought it would be best to respond to your email with my comments in red font.
  
  This email is in response to your texts and emails we have received regarding your experiences thus far with the Denver Dating Company. I am shocked and saddened by your emails, texts and accusations regarding me personally as well as the services provided to you. I am also shocked and saddened that you intentionally misrepresented your company and its services to me
  
   It seems that your ****** searches have provided you with some misleading information, and I would be happy to answer all of your questions in full honesty. I did not need to conduct any Internet searches to realize what I was told was not true. I had personal suspicions and experience with your company that allowed me to come to my own conclusions.
  
  When you and I first met on January 20th 2022, I reiterated several times that the program does take time and the desired results do not happen overnight. Agree. I also never meant to mislead you into thinking I was solely a Denver employee, however I have been present in the Denver office for 3 days a week for several months now. I am a Member Advisor with the company, and I help with training and support wherever I am needed. Im sorry if I failed to respond to your request for suggestions on your profile but I have been assured by my team that they were there to give you suggestions and even changed the photos on your profile to new ones because you didnt like your pose in the ones you had previously chosen. You said you personally were going to be working with me on profile, photos, etc.  Your website states all Denver employees are local residents. ***** did look at my photos at my request and made suggestions. Unfortunately she never looked at my video nor did you as you told me you would. No help was given on my profile despite my request.
  
  When you and I talked on February 24th you stated that you were unhappy with your video and the way it was filmed, at that time I told you I would contact the office and that the girls would be reaching out to reschedule your video shoot. When I checked back ***** informed me that you had asked to have your video taken down because you didnt like the style it was shot in, so they removed it. Did you ever look at this video?? When they asked when you would like to come back in to do a re shoot you told them you would have to check your schedule and get back to them. This is not true as ***** never responded to having a reshoot or correcting the video even though I asked her several times. If you had reviewed the video, you would see me answering questions but no interviewer asking the question. You informed me on 2/24 that someone from your office would contact me the next day to arrange a photo shoot,; of course I never heard from anyone about this issue. 
  
  Upon follow up you told our member services team that you were no longer interested in moving forward with the company and did not intend to redo your video. You later requested that we remove you and all your information from out site to which we obliged and removed your your profile from our site. I sent an email on March 3, 2022, asking all profile and photos be removed from the site and wanted to end all contact with your company due to reasons stated in the email. I requested both items in this one email or did not tell any team member by voice or email that I wanted to sever contact prior to the 3/3/2022 email.
  
  I have tried to reach out to you through phone calls and texts, which even as recent as Monday March 14th you are refusing to take my calls or facilitate communication other than through attorneys and threatening emails. I returned your 3/11/2022 call on Friday, 3/11/2022, but as usual your mailbox was full so I was unable to leave a message. If you check your missed calls on your phone, you can see this is true.  I determined after that, all contact with your company needed to be in writing. I told you via text message I would communicate in writing which I am doing now.  I do not have an attorney at this time and did not send threatening emails. I never threatened anyone in your company and find it offensive you are accusing me.
  
  
  
  We have made numerous attempts to remedy this situation and make good on our part of offering you the services we said we would and you have kept us from doing that. You cannot remedy any situation as you and your company have intentionally misrepresented your companys services and have men on your database who are not members as well as other factors.
  
  *****, looking at your activity from the time you joined on January 20th to your hostile phone calls (I never made a hostile telephone call. I do not know why asking questions about your company procedures can be considered hostile.) starting a little over a month later, I cant help but think if you had given us a little more time and the opportunity to integrate you into the program and the chance to have had proper communication with the 9+ men you have showed interest in, we would not be having this conversation. I had conversations with ***** questioning the non-response action from initial three members I contacted and asked about their member status but never received answers from *****. 
  
  During our phone call on the 24th of February in response to your concerns that you had not yet received responses from a couple of your selections, I once again reiterated that people have busy schedules and we need to give people time to respond. Since our phone call you have received 2 mutual interests (no I havent as of March 3 when i last accessed my profile)  and have received the contact information for 2 of our members, both of which it seems you have used to try and interrogate about their experiences wit our company in order build your case against our company rather than pursuing meaningful connections. This is false. I did not receive contact information from two men. Please review your records and talk to ***** about *******; I did not receive his contact information in the email your company sent me and I have never talked to him as he never called me and you did not provide me with his contact information, which is a safety issue for me. **** is not a member and not been a member for years according to him. Your company should have never contacted him because he is not a member and has no security vetting. Obviously **** should not have been shown as an active member on your database website.  I asked **** about his membership status for several reasons but I would not consider that interrogation and am wondering why asking questions are considered interrogation by you.  I couldnt understand why I was verbally given a business number from several of your employees rather than a standard email (which I eventually received after several requests) from your company with his contact information.   I did not interrogate **** and again I never had any contact with *******. I joined your service to pursue a relationship with men who were vetted and had memberships that were not expired.
  
  It is not a violation of our agreement if someone has not responded to you or later chose not to provide contact information. It is part of your agreement that if you express interest in someone your contact information may be shared. According to your agreement, If there is a mutual consent, both parties are to be given contact information for the other person. This was not done with *******.
  
  In the short month that you were taking part in your membership you were also able to attend one of our social events, the Valentines Day Single Mingle to which over 20 happy members came together to eat, drink and play fun ice breaker games that everyone was able to get to know one another, you seemed to have a wonderful time and made some additional connections there as well
  I did attend the Valentines Day event which was interesting (I cant say I had a wonderful time) and did not exchange my contact information.
  
  As for your concerns with this event in February, We have been led to assume that the non-members you are referring to was the Father of our Event Coordinator who was there because it snowed heavily that day and he drove her there to keep her safe and was also helping set up, decorate, **** and serve the food for everyone. He later did do a little mingling and chatting with some of the guests, including you but was never posing as a member. It was disclosed by our event coordinator that you had a lively conversation with him and you both told her separately that you very much enjoyed the conversation and told her that she could pass your number on to him to connect again in the future and that you have been in contact with him.  It is unclear how this situation made you feel unsafe. The only other non members in attendance were the staff of the caf which is to be expected with any public event.  I specifically asked ********************* to signing up for the event if all people attending were members. She told me yes. At no time at the event did anyone tell me *****s father, *******, was not a member. He played the game with us and he did not act as a host at the event. He did tell me ***** was his daughter but I did not ask him if he was a member as ***** had told me every one attending was a member. I looked on your database after the event for Michaels profile and could not find it which I found surprising. ******* is a very nice man and I have spoken with

  him on the phone. To me, this is just another example of misrepresentations on your companys behalf involving non vetted men.
  
  In response to your concern and accusation that I told you we had lots of new members and you werent at that moment able to find them; Our new members are not displayed on the website until they have made it in to take their photos and have finished their profiles. There were several other members who were added around the same time as you that were still working on becoming active. Again people have busy schedules and your few weeks of activity would not be sufficient enough time to draw proper conclusions of how many members we have signed ** in your timeframe. Not to mention there are hundreds of active members for you to choose from that already exist who are actively utilizing their memberships and looking for meaningful connections. You told me there were numerous new members. I feel it was very reasonable for me to assume their profiles would be on your database. When I first was able to access the database in late January and until March 1, 2022, there were still the same two men. There are not hundreds of active men on your website as evidenced by non responses from men I contacted. Please tell me, how many Denver men have signed up for new memberships since December, 2021?  I find it interesting you talk in generalities and no specifics.
  
  We have many members who are constantly renewing their memberships or going inactive or freezing their memberships for a time being while they pursue other avenues of life or dating. Sometimes after a member expires we will still keep in contact with them while they decide whether or not to renew. We consider this a service in itself to both our loyal members as well as our active members to continue to try and provide people with the opportunity to find the love of their life. It is our joy to decide how we choose to work with our members and what we choose to allow, and as long as everyone is safe and happy we will continue to do so. Your company should not be keeping members whose memberships have expired on your database. If your company wants to sell them new memberships, that is understandable from a business standpoint but you should not market these men as people with memberships on your website. Your company markets itself as a safe place to meet people since you conduct credit checks and background checks, something that has not been done with people with expired memberships. I am glad you are admitting that you have men on your database who are not members.
  
  My intention here ***** is to answer your concerns and questions so that you can understand that while you make many attempts to try to make us out to be bad people and our company to have wronged you, you were still able to take part in our program and find benefit in it. Had you given it more than a few weeks, you would have found that we have an incredible system in place to help people meet high caliber potential friends or partners. We have so many people who are thriving in our program and have had the opportunity to meet so many more people than they ever would have because they trusted in the process and remained open minded and patient. We want that for you too, and hope that in this process of communicating you can get true answers from us rather than getting information from reviews from unhappy people in the past or competitors who have run a smear campaign against our company. My comments about your company are based on MY EXPERIENCES and what I discovered about your company. I did not find any benefit in your company and feel extremely disappointed. I do not find your company to have an incredible system in place, whatever that means. My true answers came from seeing how your company operates and the deliberate misrepresentations from you and the company. The reviews about your company on the Better ************************ and Yelp made me realize I am not alone. I found it amusing when you left the message  on the phone on 3/14/2022 stating  you have numerous men who were interested in meeting me! Again I know this is not true as I never received an email contact from them. And of course, as you now say/know, my profile had already been removed from the website.
  
  
  
  
  Please reach out to me so we can have a clear candid conversation, with your success with our company being the goal in mind.
  We are looking forward to hearing from you and we would like to put your account back active so you can continue to get the most out of our services.
  
   Thank you for sending me an email as I requested. Unfortunately I cannot have a candid conversation with you as I do not trust you. I wish I could as I honestly believed what you said when you signed me up. My concerns are not meeting someone in a short specified period but rather intentional misrepresentations of the men you have on your database, lack of security vetting of men attending events and on your website, the  number of years of service The Denver Dating Company has been in service, the lack of personal services, and the mistruths from your company. I also do not appreciate   I want nothing to do with your company. 
  
  As you know i have filed a complaint with the Better Business Bureau (BBB) and have copied them on this email for their records. According to the BBB, your company had not responded to my complaint as of last week.
  
  
  
              
  
  
  
  Thanks, 
  ****
  
  

   

  Business response

  04/06/2022

  In response to ********************* rejection of our prior attempts to explain how certain things work with our company and the memberships, we wish to further address her concerns.
  Firstly, we have made numerous attempts to contact ***** though email, calls and texting trying to help her become successful using our services as well as to help her understand why some things are the way they are with our memberships. We have also tried reaching out to her with continuous matches and pointers to have better luck on our site. ***** has declined all communication unless it is through email or US ************** which has made it very hard to communicate with her but still, we have tried to address every email and concern she has brought to us. Our wish and intention throughout this process has been to help ***** find the love she has been looking for.
                  In response to the claim that we have been misleading her and others by having inactive members on our site still, we would like the opportunity to explain that our memberships come with the option to freeze the membership and go inactive anywhere from 3 months to unlimited depending on the level of membership. In some cases members are traveling, going through periods of health issues, are dating someone, or simply dont want to engage in dating at the current time. We make it so that they can go inactive while still maintaining a presence on our site in case someone has a particular interest so we can touch base with them to see if they would be available. Sometimes if a member has expired and someone finds an interest we will reach out to offer an extension or offer a new package. These are important features we take pride in offering. We do not do continuous background checks on all of our members because it would be redundant and unnecessary.
                  In response to the concern regarding allowing non members to attend our events, we would like to reiterate that we do not allow non members to take part, unless it is in a public venue which we cannot control. ***** states that she asked specifically if there would be non members in attendance for our Valentines Day mixer, and we assured her there wouldnt be. On the day of the event there was a significant snowstorm that became an issue for our Event Coordinator ***** who doesnt have an AWD car, so for her safety, her father ******* offered his assistance in driving and was also very helpful in setting up and cooking and serving food for the event. He was present for the game that was played and he and ***** had a lively conversation and both later admitted to enjoying their conversation together. As ***** has stated, he was forthcoming about being *****s father and a non member, at no point was he or the Denver Dating Company trying to pass him off as a member. ***** later gave ***** ********** to share her contact information fulling knowing he was not vetted by our company and spoke with him and they spoke a few times. This is showing us that ***** is continuing to try and create issues out of things she did not seem to be upset about beforehand.
                  ***** is now adamant that she did not threaten us with an attorney when in fact we have emails with this exact threat from ***** unless we refunded her. Which we are happy to provide upon request. She has continued to try and create ideas of misrepresentation on our part which are the result of her not taking enough time to learn how her membership and our companys program works. Her misunderstandings are not our misrepresentations, they are simply a conversation that needed to happen so we could respond to her, to which she refused to have because she knew early on she was going to seek legal action against Denver Dating. We will continue to do all we can to try and make things right with ************, and remain open and available for future communication or follow up questions about how any of these features or situations work for the members of Denver Dating.

  Customer response

  04/08/2022

   
  Complaint: 16817917
  
  I am rejecting this response because:
  

   

  
  April 8, 2022
  
  
  VISA FIDELITY 
  CASE ID:  *************
  
  
  Better Business Bureau 
  Complaint   16817917
  
  
  *******************
  ************
  Njowoodmsn.com
  
  
  
  
  
  
  Again, to make things simple I will simply respond to each paragraph. I must say the companys latest response to the BBB was very enlightening especially in regard to admitting they have members shown on their website as active whose memberships had expired years ago. 
  
  Paragraph #1
  Whenever The Dating Company has contacted me I have responded in a very timely manner. Since I requested my profile be removed from their site as of March 3, I have requested that any communication with me be in writing. I dont think that is unusual and I find it odd that they think it is.  I again dont know what theyre talking about when they say members are interested in meeting me. When I asked them to take my profile off on March 3rd, I believe that was done quickly. I had not received any interest from an active member (see previous correspondence).  I have never received any notifications from any member who is interested in meeting me since March 3. Again these emails come automatically, they are computer generated. And again how could someone be interested in me since my profile was removed? I am not interested In hearing from any of these members who supposedly have an interest in me as I know the company does not put much interest in their clients safety as evidenced in my experience with them. They have never addressed my concerns and questions raised in any prior correspondence, except one  today in regards to admitting having members on their website shown as active when their memberships expired. 
  
  Paragraph #2
  The company has been intentionally misleading me by showing active members on their site whose membership had expired. They have members on their website whose membership have expired years ago. In presenting their service to me, the big stress was on the security of their members as they were all actively locating for a relationship  and had been screened with a credit  and a background check. Obviously if a members membership has expired, none of these apply.  For them to state in this correspondence that they feel that it would be redundant and unnecessary to have a member whose membership expired years ago to undergo a background and credit check is astounding. People circumstances change and for a dating company that advertises itself on its website and in person as a safe way to meet someone, this  is downright ridiculous and scary.  I dont think I need to say more on this subject as I have stated it many times before.
  
  Paragraph #3
  I attended the Valentines Day event and the company now acknowledges ***** told me in advance of signing up for this event that all people would be members. Their employee's father, *******,  who attended this event, did not acknowledge, at the event nor did the company employees, that he was not a member. He played the member's game. The company employees  who attended this event did not play this dating game. I found out ******* was not a member when I tried to find his profile on the dating website the next day or so. I was rather confused until his daughter contacted me and asked if it would be okay if she gave her dad my number. ******* did call me and he did tell me he was not a member when I asked. That is when it was confirmed to me. ******* is a nice man but he did not have a credit check and background check. If ******* was attending as a host as the company is now stating, he would not have played the membership dating game whose objective was to find a partner.  I did want to talk to ******* to confirm my suspicions that he was not a member. I have not spoken with him a few times as alleged. 
  
  
  Paragraph # 4
  I did not threaten the company with an attorney and I do not currently have an attorney. If I had an attorney, my attorney would be in direct contact with them as I feel no need to advise the company in advance if I plan to retain an attorney. I did copy an attorney, ***********************,  who currently has a lawsuit against his company for similar intentional misrepresentation of their services, on a few correspondences as I thought he would be interested in knowing the company continues this practice. Again, if I retained an attorney, my attorney would reach out on my behalf to the company as they should know. As to the companys comment about finding out how the company works, I did find out how this company works, through their intentional misrepresentations and lies, which is why I want nothing to do with them. 
  
  This company has caused me much emotional distress by stating that I have threatened their company and their employees. Im not going to continue to repeat what I have said in prior correspondence. The company has people on their website whose memberships have expired years ago. They have people attend membership activities who are not members. Im astounded this company thinks these are acceptable business practices for a dating company that supposedly prides snd advertises itself on connecting members safely. The company intentionally misrepresents their services and product and I want nothing to do with a company so morally corrupt.
  
  
  *******************

   

  
  Sincerely,
  
  *******************

• Initial Complaint

  09/14/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  The following is the unanswered email I sent to **** the Director of the Denver Dating Company:Good morning ****,I am am writing to you because I have been unable to reach you by phone and my emails have all gone unanswered. I am very disappointed with my time with the Denver Dating Company. I have browsed your member profiles and found your statements that you have many active female members, and that you are adding new members every week, are inaccurate. As of today the the Denver Dating Company website has eight females active across all your markets that have been added in the last 60 days. Only three are from the Denver market and zero are age *****. I have five profiles I selected that have been unanswered for weeks. Other members I selected have just disappeared from the site. One shows as invisible. I will come right to the point. I am very disappointed and feel disrespected and betrayed. You and the Denver Dating Company took advantage of me at a known vulnerable time.

• Initial Complaint

  09/04/2021

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I went into a consultation for the Denver dating company i wanted to think about the purchase but was over sold and convinced that I would be meeting members right away. I wanted to think about purchasing but **** persisted and used high pressure sales tactics to make me purchase. I was lied to that they would be of service. I cannot get anyone from the office to answer my calls, they took my money and did a very poor job creating my profile. After that I had to call in to the company multiple times to get updates. They said they take pride in their business but after I paid and got out of the high pressure sales meeting the customer service when to 0. Ive been trying to contact them about being unhappy with the service. They will not call me back and send me a email saying there busy adding new members when there are no new members joining. They took my money and are not providing a service they said they would in the sales meeting, this is a very poor business practice.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩