ComplaintsforDepartment of Education

• Initial Complaint

  12/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. 09 WOOD RESIDENTIAL SERVICES ACCT #: *******BAL. $760.00 Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business response

  12/11/2023

  Hello ******,

   

  You've opened a complaint with the incorrect business. We are the ******** Department of Education not ***************** (**) Department of Education. ********** provides training to school districts for education. ********** does not give loans to consumers, nor do we manage, track, or collect on school loans. You'll need to connect with the US **** of ** to discuss any accounts or charges on your credit. The attached document includes screenshots of our respective websites. Please note that the US **** of ** mentions school loans. You can find more information, including contact or customer service information, at *************************;

  Thank you.

  CDE Human Resources

• Initial Complaint

  09/27/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  It is EXCRUCIANTINGLY painful to renew your teaching license ... i have done this twice in the last 6 years, and every single time i run into issues because of an archaic website, with instructions wrote by a 1st grade student. I called the Department of Education at ************** and after ********************************************************* a second time, it tells me the new number for renewing licenses is ************. I called this phone number LITERALLY 10 times and i tried all options and you cannot talk to a human . I uploaded a document to CDLE asking for clarifications, and i got no response. I also had the email for ***************************** ************************** emailed her. NOTHING.

• Initial Complaint

  09/19/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  So I went to ******* career College and I completed my courses and all I needed to do was my hours. Their employees stormy was responsible for finding a location for me to do my hours. I ended up being dropped from the program because ****** did not do what she was supposed to do Alongside that I needed to do my CPR class so therefore they didnt want me to start school until I did my CPR classes. It has just been a lot dealing with ******* career College. I am still sitting without my certificate because of the issue that the department of education has what ******* career College. Why am I being put out of an education I would like for the US Department of education in ******* career College to figure out where do we go from here there should be no reason why I am out of a certificate and should be paying for a student loan when I have not been able to get my hours to accomplish my goal, which is being a dental assistant , they have ignored me. I have tried to reach out to them numerous of times they have constantly pointing the finger at each other. No one has resolve this issue, so therefore, I am reaching out to the Better Business Bureau to have the US Department of education in ******* career College to figure this out. I am out of money. I am out of an education. This does not feel real I was robbed of my education.

• Initial Complaint

  08/07/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My application for TEPSLF was submitted in July 2022 when my loan was with FedLoan. In August 2022, I received approval of qualifying employment history from June 2006 to July 2022. I was told at that time that my application had been sent to the DOE/*** for final review and approval.My loan was then transferred to MOHELA. This took an extended amount of time and it was not clear that my TEPSLF application had transferred. ****** stated that the resubmitted the application in October 2022. In November of 2022, ****** confirmed that I had >120 qualifying payments for PSLF forgiveness and again told me that I was in the final stages of review awaiting approval from the **** That was nearly a year ago. After many conversations with ****** and complaints submitted to the **** I filed a BBB complaint in May 2023. ****** responded, once again, that I have met the qualifying number of payments and the delay in review/discharge rests with the ***.I provided this information to the *** and they responded that they have no way of tracking applications and that it is entirely handled by ******. None of this addresses the fact that my application has been in the "final stage" of review for nearly a year. I would like clear, written confirmation that the *** received my application for discharge. If ****** is unable to provide that, I would like them to re-submit my application to the *** for review.

• Initial Complaint

  03/14/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I do not have an issue repaying my loans. In fact I have finished making my 120+ payments under the **** program as approved by both ******, my loan provider, and studentaid.gov. My issue is that since the approval, 4 of my 10 loans have been forgiven and now show a $0.00 balance. However, 6 of my 10 loans, with a higher approved pay count than some of the already forgiven loans, have not yet been forgiven. This is preventing me from leaving my eligible employer for higher paying employment elsewhere.The other six loans, 001 ********************* Unsubsidized, 002 ********************* Unsubsidized, 003 ********************* Subsidized, 004 ********************* Unsubsidized, 005 ********************* Subsidized, 006 ********************* Unsubsidized, should be forgiven immediately.

• Initial Complaint

  12/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I did not authorize *********** to pull my credit I did not receive any goods services from *********** please contact *********** and Equifax and Experian to request immediate removal of any accounts associated with my name accounts 900000X

  Business response

  12/03/2022

  This has been sent to ** in error.  The ******** Department of Education does not conduct nor provide credit checks.  This is the third time we have received this complaint.  How can this please be resolved so that we no longer receive this complaint.

• Initial Complaint

  07/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.DP OF EDUCACCT #: ******** BAL.$0 Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business response

  08/01/2022

  This complaint does not belong to the ******** Department of Education.  We are not a debit collector nor do we report or collect monies from the public.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩